Troubleshooting - Napoleon NEFV38H Installation And Operating Instructions Manual

9.0 TROUBLESHOOTING

TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A
QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
SYMPTOM
Dim or no fl ame
Ember bed is not
glowing or dimming
No warm air coming
out of appliance
Appliance turns off
and will not turn on
Appliance will not
come on when
switch is fl ipped to
ON
Remote control
does not work
Heater shuts off
automatically
!
PROBLEM
Flame LED's are burnt out
Ember LED's are burnt out
Room temperature is higher
than the appliance setting (if
it is set to room temperature)
Heater is burnt out
Appliance has overheated
and safety device has
caused the thermal switch to
disconnect
House circuit breaker has
tripped
Appliance's fuse has blown
Appliance is not plugged into
an electrical outlet
Appliance has overheated
and safety device has
caused the thermal switch to
disconnect
Circuit board is burnt out
Low batteries
Room is too warm
WARNING
TEST SOLUTION
Inspect the LED's and replace them if necessary.
Inspect the ember bed LED's and replace them if necessary.
Reset temperature setting.
Inspect the burner and heater assembly (W062-0047) and
replace it if necessary.
Turn off the Main Switch, allow appliance to cool for 15
Unplug power cord and allow appliance to cool for 15 minutes,
minutes, then turn it on.
then plug in the power cord and turn the power ON.
Reset house circuit breaker.
Replace the fuse.
Check plug and plug it in.
Turn off the Main Switch, allow appliance to cool for 15
Unplug power cord and allow appliance to cool for 15 minutes,
minutes, then turn it on.
then plug in the power cord and turn the power ON.
Inspect the circuit board and replace it if necessary.
Replace batteries in remote control.
The heater has a built-in thermostat so it will shut off
automatically once the pre-set temperature is reached. It will
also turn on automatically if the room temperature drops below
the pre-set temperature.
19
EN
W415-1352 / 08.19.14