Page 1: Table Of Contents
Table of Contents Table of Contents Introduction Instrument Cluster Warning and control lights Gauges Entertainment Systems AM/FM stereo cassette with CD AM/FM stereo with CD AM/FM stereo AM/FM stereo cassette CD changer Climate Controls Manual heating and air conditioning Electronic automatic temperature control Rear window defroster Lights Headlamps...
Page 2 Table of Contents Locks and Security Keys Locks Anti-theft system Seating and Safety Restraints Seating Safety restraints Air bags Child restraints Driving Starting Brakes Traction control Air suspension Transmission operation Vehicle loading Trailer towing Roadside Emergencies Getting roadside assistance Hazard flasher switch Fuel pump shut-off switch Fuses and relays Changing tires...
Page 4: Introduction
State of California to cause cancer and birth defects or other reproductive harm. CONGRATULATIONS Congratulations on acquiring your new Ford. Please take the time to get well acquainted with your vehicle by reading this handbook. The more you know and understand about your vehicle the greater the safety and pleasure you will derive from driving it.
Page 5 Introduction SAFETY AND ENVIRONMENT PROTECTION Warning symbols in this guide How can you reduce the risk of personal injury and prevent possible damage to others, your vehicle and its equipment? In this guide, answers to such questions are contained in comments highlighted by the warning triangle symbol.
Page 6 This information may be stored during regular operation or in a crash or near crash event. This stored information may be read out and used by: • Ford Motor Company. • service and repair facilities. • law enforcement or government agencies.
Page 7 Introduction Front seat mounted rear facing child or infant seats should NEVER be used in front of a passenger side air bag unless the air bag can be and is turned OFF. Notice to owners of natural gas fueled vehicles Before you drive your vehicle, be sure to read the Dedicated Natural Gas Vehicle supplement.
Page 8: Vehicle Symbol Glossary
Introduction These are some of the symbols you may see on your vehicle. Vehicle Symbol Glossary Safety Alert See Owner’s Guide Fasten Safety Belt Air Bag-Front Air Bag-Side Child Seat Child Seat Installation Child Seat Lower Warning Anchor Child Seat Tether Brake System Anchor Brake Fluid -...
Page 9 Introduction Vehicle Symbol Glossary Power Windows Power Window Lockout Front/Rear Interior Luggage Child Safety Door Compartment Release Lock/Unlock Symbol Panic Alarm Engine Oil Engine Coolant Engine Coolant Temperature Do Not Open When Hot Battery Avoid Smoking, Flames, Battery Acid or Sparks Explosive Gas Fan Warning Maintain Correct Fluid...
Page 10: Instrument Cluster
Instrument Cluster Instrument Cluster WARNING LIGHTS AND CHIMES Standard instrument cluster Optional instrument cluster Warning lights and gauges can alert you to a vehicle condition that may become serious enough to cause expensive repairs. A warning light may illuminate when a problem exists with one of your vehicle’s functions. Many lights will illuminate when you start your vehicle to make sure the bulb works.
Page 11 Instrument Cluster misfire is occurring which could damage your catalytic converter. Drive in a moderate fashion (avoid heavy acceleration and deceleration) and have your vehicle serviced immediately. Under engine misfire conditions, excessive exhaust temperatures could damage the catalytic converter, the fuel system, interior floor coverings or other vehicle components, possibly causing a fire.
Page 12 Instrument Cluster Anti-lock brake system: If the ABS light stays illuminated or continues to flash, a malfunction has been detected, have the system serviced immediately. Normal braking is still functional unless the brake warning light also is illuminated. Air bag readiness: If this light fails to illuminate when ignition is turned to ON, continues to flash or remains on, have the system serviced...
Page 13 Instrument Cluster Air suspension (if equipped): • Standard instrument cluster SUSP • Optional instrument cluster CHECK AIR SUSPENSION DOOR OVERDRIVE OFF AJAR Illuminates when the air suspension is turned OFF, the load limit is exceeded or the air suspension WASHER MILES FLUID /GAL...
Page 14 Instrument Cluster MESSAGE CENTER INDICATOR LIGHTS (IF EQUIPPED) Speed control: This light comes on SPEED CONTROL when either the SET/ACCEL or RESUME controls are pressed. It turns off when the speed control OFF control is pressed, the brake is applied or the ignition is turned to the OFF position. Door ajar: Illuminates when one of CHECK AIR SUSPENSION...
Page 15: Gauges
Instrument Cluster GAUGES Standard instrument cluster gauges Optional instrument cluster gauges Speedometer: Indicates the current vehicle speed. • Standard instrument cluster 60 70 0 0 0 0 0 0 0 km/h 2004 Crown Victoria (cro) Owners Guide (post-2002-fmt) USA English (fus)
Page 16 Instrument Cluster • Optional instrument cluster km/h Engine coolant temperature gauge: • Standard instrument cluster TEMP • Optional instrument cluster Indicates engine coolant temperature. At normal operating temperature, the needle will be in the normal range (between “H” and “C”). If it enters the red section, the engine is overheating.
Page 17 Instrument Cluster Odometer: Registers the total kilometers (miles) of the vehicle. • Standard instrument cluster 60 70 0 0 0 0 0 0 0 km/h • Optional instrument cluster Refer to Electronic Message Center in the Driver Controls chapter on km/h how to switch the display from Metric to English.
Page 18 Instrument Cluster • Optional instrument cluster Refer to Electronic Message Center in the Driver Controls chapter for Trip A and Trip B features. km/h Battery voltage gauge (if equipped): Indicates the battery voltage when the ignition is in the ON position. If the pointer moves and stays outside the normal VOLTS operating range (as indicated by...
Page 19 Instrument Cluster Fuel gauge: Indicates approximately how much fuel is left in the fuel tank (when the ignition is in the ON position). The fuel gauge may vary slightly when the vehicle is in motion or on a grade. • Standard instrument cluster FUEL •...
Page 20: Entertainment Systems
Entertainment Systems Entertainment Systems PREMIUM AM/FM STEREO/CASSETTE/SINGLE CD (IF EQUIPPED) MUTE AM/FM TAPE BASS TREB TUNE SCAN FADE AUTO SIDE COMP SHUF SEEK 1. Eject: Press to eject a tape. 2. Eject: Press to eject a CD. 3. Bass: Allows you to increase or decrease the audio system’s bass output.
Page 21 Entertainment Systems Fade: Allows you to shift speaker sound between the front and rear speakers. Press FADE then press SEL to shift the sound to the rear or the front 5. COMP (Compression): In CD mode, press to bring soft and loud passages together for a more consistent listening level.
Page 22 Entertainment Systems 9. RDS: (Radio Data System): Allows you to access FM stations which are RDS- equipped. Press RDS then SEL to select from: Traffic — Allows you to receive traffic announcements and control their volume level. Traffic information is not available in most U.S. markets.
Page 23 Entertainment Systems 15. Mute mode: Press to mute the playing media. 16. Power/volume: Press to turn the system on/off. Turn to raise/lower the volume. 17. Tape: Press to play the tape. 18. CD door: Insert the disc with the playing side down and printed side 19.
Page 24 Entertainment Systems 2. Fade: Press to shift sound to the front/rear speakers. 3. SCN (Scan): Press to hear a brief sampling of all listenable stations or CD tracks. Press again to stop. 4. CLK: To set the hour, press and hold CLK and press SEEK to decrease or increase...
Page 25 Due to technical incompatibility, certain recordable and re-recordable compact discs may not function correctly when used in Ford CD players. Irregular shaped CDs, CDs with a scratch protection film attached, and CDs with homemade paper (adhesive) labels should not be inserted into the CD player. The label may peel and cause the CD to become jammed.
Page 26: Am/Fm Stereo
Entertainment Systems AM/FM STEREO (IF EQUIPPED) PUSH SEEK TONE TONE VOL TUNE AM/FM 1. Seek: Press to find the next strong station down/up the frequency band. 2. Tune: Press to manually change radio frequency down/up. 3. AM/FM: Press to choose a AM/FM frequency band in radio mode.
Page 27 Entertainment Systems 5. Power/volume: Press to turn ON/OFF; turn to increase or decrease volume levels. 6. Tone: Press TONE until the PUSH desired level — Bass, Treble, Fade TONE appears on the display. Turn the volume control to raise/lower the levels, or to move the audio sound from the right to left or the front to back (if equipped).
Page 28: Am/Fm Stereo Cassette
Entertainment Systems AM/FM STEREO CASSETTE (IF EQUIPPED) 14 15 16 17 VOL - PUSH ON BASS TREB FADE TAPE SEEK SIDE 1 - 2 SCAN TUNE 1. Balance: Press to shift sound to the left/right speakers. 2. Fade: Press to shift sound to the rear/front speakers.
Page 29 Entertainment Systems next selection). Then, press REW (for the beginning of the current selection) or FF (to advance to the next selection). The tape MUST have a blank section of at least four seconds duration between programs. 5. Side 1–2: Press to change tape SIDE 1 - 2 direction.
Page 30: Cd Changer
Entertainment Systems 13. AM/FM: Press to choose a frequency band in radio mode. 14. Bass: Press decrease/increase the bass output. 15. Treble: Press decrease/increase the treble output. 16. EJ (Eject): Press to eject a tape. 17. Cassette door: Insert a cassette into the cassette door. CD CHANGER (IF EQUIPPED) Your CD changer is either located in the trunk, the console or the right side cargo area storage compartment.
Page 31 Entertainment Systems 3. Turn the magazine (A) over. 4. Using the disc holder release knob (C), pull the disc holder (B) out of the magazine. Do not pull too hard on the disc holder as the disc holder may come completely out of the magazine.
Page 32 Entertainment Systems RADIO RECEPTION FACTORS There are three factors that can affect radio reception: • Distance/strength: The further you travel from an FM station, the weaker the signal and the weaker the reception. • Terrain: Hills, mountains, tall buildings, power lines, electric fences, traffic lights and thunderstorms can interfere with your reception.
Page 33 (4.75 in) audio compact discs only. Due to technical incompatibility, certain recordable and re-recordable compact discs may not function correctly when used in Ford CD players. Irregular shaped CDs, CDs with a scratch protection film attached, and CDs with homemade paper (adhesive) labels should not be inserted into the CD player.
Page 34: Climate Controls
Climate Controls Climate Controls MANUAL HEATING AND AIR CONDITIONING SYSTEM (IF EQUIPPED) 1. Fan speed adjustment: Controls the volume of air circulated in the vehicle. 2. Temperature selection: Controls the temperature of the airflow in the vehicle. 3. Air flow selections: Controls the direction of the airflow in the vehicle.
Page 35: Electronic Automatic Temperature Control
Climate Controls To aid in side window defogging/demisting in cold weather: 1. Select NORM A/C. 2. Modulate the temperature control to maintain comfort. 3. Set the fan speed to HI 4. Direct the outer instrument panel vents towards the side windows To increase airflow to the outer instrument panel vents, close the vents located in the middle of the instrument panel.
Page 36 Climate Controls 3. Fan speed: Turn to manually increase or decrease fan speed. 4. Defrost: Distributes outside air through the windshield defroster vents and the side window demisters. 5. Floor/defrost: Distributes outside air through the windshield defroster, vents, floor vents and the side window demisters. 6.
Page 37: Rear Window Defroster
Climate Controls • Remove any snow, ice or leaves from the air intake area at the base of the windshield. To aid in side window defogging/demisting in cold weather: 1. Select NORM A/C. 2. Modulate the temperature control to maintain comfort. 3.
Page 38: Lights
Lights Lights HEADLAMP CONTROL Turns the lamps off. Turns on the parking lamps, instrument panel lamps, license plate lamps and tail lamps. Turns the headlamps on. Autolamp control The autolamp system provides light sensitive automatic on-off control of the exterior lights normally controlled by the headlamp control.
Page 39 Lights Always remember to turn on your headlamps at dusk or during inclement weather. The Daytime Running Light (DRL) System does not activate your tail lamps and generally may not provide adequate lighting during these conditions. Failure to activate your headlamps under these conditions may result in a collision.
Page 40: Headlamps
Lights Domelamp Control The panel dimmer control also controls the domelamp operation. • Rotate the thumbwheel fully to the right, past detent to activate the domelamp. • In order to turn off the domelamp, rotate the thumbwheel to the left. AIMING THE HEADLAMPS The headlamps on your vehicle are properly aimed at the assembly plant.
Page 41: Turn Signal Control
Lights To see a clearer light pattern for adjusting, you may want to block the light from one headlamp while adjusting the other. 5. Locate the vertical adjuster on each headlamp. Using a 4 mm wrench, turn the adjuster either clockwise (to adjust down) or counterclockwise (to adjust up).
Page 42: Bulb Replacement
Lights MAP/COURTESY LAMPS Without a moon roof With a moon roof To turn on the map lamps, press the map lamp control. BULBS Replacing exterior bulbs Check the operation of all the bulbs frequently. Using the right bulbs Replacement bulbs are specified in the chart below. Headlamp bulbs must be marked with an authorized “D.O.T.”...
Page 43 Lights Function Trade Number Tail, stop, turn (rear) 3157K Side marker (rear) Backup lamp 3156K License plate lamp High-mount brakelamp Luggage compartment lamp 212-2 Dome lamp Rear reading lamp 211-2 Map lamp Dual floorwell lamp Glove compartment All replacement bulbs are clear in color except where noted. To replace all instrument panel lights - see your dealer.
Page 44 Lights 5. Without turning, remove the old bulb from the lamp assembly by gently pulling it straight back out of the lamp assembly. To install the new bulb: Handle a halogen headlamp bulb carefully and keep out of children’s reach. Grasp the bulb only by its plastic base and do not touch the glass.
Page 45 Lights 4. Disconnect the electrical connector from the bulb by pulling rearward. 5. Rotate the bulb socket counterclockwise and remove from lamp assembly. 6. Carefully pull bulb straight out of the socket and push in the new bulb until it snaps, locking it into position.
Page 46 Lights 5. Pull the bulb from the socket and push in the new bulb. 6. Install the bulb socket into the lamp assembly by rotating it clockwise. 7. Install the lamp assembly on the vehicle with three nut and washer assemblies ensuring the washers on the nuts are flush with the body to prevent water from entering the trunk.
Page 47 Lights Replacing high-mount brakelamp bulbs 1. Make sure headlamp switch is in OFF position, then remove two screws from the lamp assembly. 2. Carefully lift the lamp assembly up for access to the bulbs. 3. Carefully pull the bulb socket out of the lamp assembly.
Page 48: Driver Controls
Driver Controls Driver Controls MULTI-FUNCTION LEVER Windshield wiper: Rotate the end of the control away from you to increase the speed of the wipers; rotate towards you to decrease the speed of the wipers. Windshield washer: Push the end of the stalk: •...
Page 49 Driver Controls To replace the wiper blades: 1. Pull the wiper arm away from the windshield and lock into the service position. 2. Press and hold the tab on the blade and slide the blade off the wiper arm pin. 3.
Page 50 Driver Controls or metallic objects placed in or on the vehicle may also affect compass accuracy. Adjustments may need to be made to the zone and calibration of the compass. Compass zone adjustment 1. Determine which magnetic zone you are in by referring to the zone map.
Page 51 Driver Controls OVERHEAD CONSOLE WITH MOON ROOF (IF EQUIPPED) The appearance of your vehicle’s overhead console will vary according to your option package. Some of the features in the overhead console include Compass, Homelink, and Moon Roof controls. Compass mode The compass reading may be affected when you drive near large buildings, bridges, power lines and powerful broadcast antenna.
Page 52 Driver Controls 2. Hold down the MODE button for 5 seconds to enter zone mode. The display will read PRESS RESET TO SET ZONE XX where XX is the current zone. 3. Release the MODE button. 4. Repeatedly press and release the RESET button to scroll through the zones 1–15 until the desired zone is displayed.
Page 53 Driver Controls 4. Press the RESET button to de-calibrate the compass. The display will read CIRCLE SLOWLY TO CALIBRATE for a few seconds and then display a direction with CAL displayed on the right side. 5. Slowly drive the vehicle in a circle (less than 5 km/h [3 mph]).
Page 54 Driver Controls 3. After 20 seconds, the display will read CHANNEL X TRANING to indicate training has started. Continue to hold the button. Note: If the channel being trained has not been previously trained, the channel will immediately enter the training mode (no 20 second delay).
Page 55 Driver Controls brand. If there is difficulty locating the “learn” or “smart” button refer to the device’s owner manual or contact HomeLink at 1–800–355–3515 or on the Internet at www.homelink.com. 2. Press and release the “learn” or “smart” button on the garage door motor head unit.
Page 56 Driver Controls Erase mode To erase all three HomeLink channel codes: 1. Simultaneously press and hold buttons 1 and 3 for 20 seconds. 2. CLEARING CHANNELS will be displayed when the channel codes are being erased. 3. CHANNELS CLEARED will be displayed when the erase operation is complete.
Page 57 Driver Controls 2. After 20 seconds CHANNELS CLEARED is displayed. Continue to hold the buttons. 3. After 10 more seconds, CHANNELS DEFAULTED is displayed when all the channel default codes have been successfully loaded. Note: If you need to train the garage door opener, refer to “Train mode”...
Page 58: Power Windows
Driver Controls POWER WINDOWS (IF EQUIPPED) When closing the power windows, you should verify they are free of obstructions and ensure that children and/or pets are not in the proximity of the window openings. Press and hold the bottom part of the rocker switch to open the window. Press and hold the top part of the rocker switch to close the window.
Page 59: Mirrors
Driver Controls POWER SIDE VIEW MIRRORS To adjust your mirrors: 1. Select to adjust the left mirror or to adjust the right mirror. 2. Move the control in the direction you wish to tilt the mirror. 3. Return to the center position to lock mirrors in place.
Page 60: Speed Control
Driver Controls Do not block the sensor on the backside of the mirror since this may impair proper mirror performance. AUTO Press the control to turn the mirror OFF or AUTO. The mirror will automatically return to the normal state whenever the vehicle is placed in R (Reverse)(when the mirror is on) to ensure a bright clear view when backing up.
Page 61 Driver Controls Setting speed control The controls for using your speed control are located on the steering wheel for your convenience. 1. Press the ON control and release 2. Accelerate to the desired speed. 3. Press the SET ACCEL control and release it.
Page 62 Driver Controls Resuming a set speed Press the RES/RESUME control and release it. This will automatically return the vehicle to the previously set speed. The RES/RESUME ACCEL control will not work if the vehicle speed is not faster than 48 km/h COAST (30 mph).
Page 63 Driver Controls • Depress the brake pedal until the desired vehicle speed is reached, press the SET ACCEL control. ACCEL COAST Turning off speed control There are two ways to turn off the speed control: • Depress the brake pedal. This will not erase your vehicle’s previously set speed.
Page 64 Driver Controls STEERING WHEEL CONTROLS (IF EQUIPPED) Radio control features • Press MODE to select AM, FM1, FM2, TAPE or CD (if equipped). In Radio mode: • Press NEXT to select a preset NEXT station from memory. In Tape mode: •...
Page 65 Driver Controls To close the moon roof: • Press and hold the front portion of the control. • To close from the vent position, press and hold the rear portion of the control. Do not let children play with the moon roof. They may seriously hurt themselves.
Page 66 Driver Controls Programming Do not program HomeLink with the vehicle parked in the garage. Note: Some vehicles may require the ignition switch to be turned to the second (or “ACC”) position for programming and/or operation of the HomeLink . It is also recommended that a new battery be placed in the hand-held transmitter of the device being programmed to HomeLink for quicker training and accurate transmission of the radio-frequency signal.
Page 67 Driver Controls Note: If the red light blinks rapidly for two seconds and then turns to a continuous red, proceed with steps 6 through 8 to complete programming of a rolling code equipped device. 6. At the garage door opener receiver (motor-head unit) in the garage, locate the “learn”...
Page 68 Driver Controls Operating the HomeLink Wireless Control System To operate, simply press and release the appropriate HomeLink button. Activation will now occur for the trained product (garage door, gate operator, security system, entry door lock, or home or office lighting etc.).
Page 69: Message Center
Driver Controls ELECTRONIC MESSAGE CENTER (IF EQUIPPED) The electronic message center only CHECK AIR SUSPENSION DOOR OVERDRIVE OFF AJAR works when the ignition is in the ON position. WASHER MILES The message center allows you to: FLUID /GAL • see problems such as door ajar, TRUNK AJAR LTR/100 km air suspension, trunk ajar, washer...
Page 70 Driver Controls Select Each press of the SELECT control will select a different function. RESET SELECT • Press the right side of the control to advance the function to the right. • Press the left side of the control to advance the function to the left.
Page 71 Driver Controls The message center will remain in the DTE function until the SELECT RESET SELECT control is pressed to change functions. DTE is calculated using a running average fuel economy, which is based on your recent driving history of 800 km (500miles). This value is not the same as the average fuel economy display.
Page 72 Driver Controls TRIP A and TRIP B These two functions allow you to DISTANCE AVG FUEL TO EMPTY ECONOMY see how far you have traveled since you last reset. Trip A and Trip B are TRIP TRIP SPEED completely independent and must be reset individually.
Page 73 Driver Controls such equipment. Mobile Communications can enhance personal safety and security when appropriately used, particularly in emergency situations. Safety must be paramount when using mobile communications equipment to avoid negating these benefits. Mobile Communication Equipment includes, but is not limited to cellular phones, pagers, portable email devices, in vehicle communications systems, telematics devices and portable two-way radios.
Page 74: Locks And Security
Locks and Security Locks and Security KEYS The vehicle is equipped with a master (black) key and valet (gray) key lock system. The master key will access doors, trunk, glove box, ignition and remote trunk release. The valet key will access doors and ignition only.
Page 75 Locks and Security Childproof door locks When these locks are set, the rear doors cannot be opened from the inside. The rear doors can be opened from the outside when the doors are unlocked. The childproof locks are located on rear edge of each rear door and must be set separately for each door.
Page 76: Anti-Theft System
Locks and Security Keep vehicle doors and luggage compartment locked and keep keys and remote transmitters out of a child’s reach. Unsupervised children could lock themselves in the trunk and risk injury. Children should be taught not to play in vehicles. On hot days, the temperature in the trunk or vehicle interior can rise very quickly.
Page 77 Locks and Security Unlocking the doors Press this control to unlock the driver’s door. The interior lamps will illuminate. Press the control a second time within five seconds to unlock all doors. Locking the doors Press this control to lock all doors. The horn will chirp and the parklamps/taillamps will flash to confirm the control was pressed.
Page 78 Locks and Security 7. After a five to ten second delay, the door locks will cycle lock/unlock to confirm successful programming. 8. After having waited the necessary time for the programming to confirm, turn the ignition to OFF. Sounding a panic alarm Press this control to activate the alarm.
Page 79 Locks and Security To replace the battery: 1. Twist a thin coin between the two halves of the remote entry transmitter near the key ring. DO NOT TAKE THE RUBBER COVER AND CIRCUIT BOARD OFF THE FRONT HOUSING OF THE REMOTE ENTRY TRANSMITTER.
Page 80 Locks and Security Replacing lost transmitters Take all your vehicle’s transmitters to your dealer if service is required. If a remote transmitter has been lost and you would like to remove it from the vehicle’s memory, or you would like to purchase additional remote transmitters and have them programmed to your vehicle: •...
Page 81 Locks and Security The inside lights will not turn off if: • they have been turned on with the dimmer control, or • any door is open. The battery saver will shut off the interior lamps 30 minutes after the last door is closed or after 10 minutes if the door is left open.
Page 82 Locks and Security 7. With the ignition still in the ON position, press the unlock control once. After a five to ten second delay, the door will lock/unlock to confirm successful programming. 8. After having waited the necessary time for the programming to confirm, turn the ignition to OFF.
Page 83 Locks and Security 4. Press 1 • 2 to store the first personal code. 5. The doors will lock then unlock to confirm programming of the new code. To store a second personal code: 1. Enter the factory set code. 2.
Page 84 The SecuriLock passive anti-theft system is not compatible with non-Ford aftermarket remote start systems. Use of these systems may result in vehicle starting problems and a loss of security protection. THEFT INDICATOR The theft indicator is the flashing red indicator located on the dash panel.
Page 85 OFF and restart the engine with all other objects on the key ring held away from the ignition key. Check to make sure the coded key is an approved Ford coded key. 2004 Crown Victoria (cro)
Page 86 Locks and Security If your keys are lost or stolen you will need to do the following: • Use your spare key to start the vehicle, or • Have your vehicle towed to a dealership or a locksmith. The key codes will need to be erased from your vehicle and new key codes will need to be re-coded.
Page 87 Locks and Security 5. Within twenty seconds of removing the second coded key, insert the new unprogrammed key (new key) into the ignition and turn the ignition from 3 (OFF) to 4 (ON) (maintain ignition in 4 (ON) for at least one second).
Page 88: Seating And Safety Restraints
Seating and Safety Restraints Seating and Safety Restraints SEATING Adjustable head restraints Your vehicle’s seats are equipped with head restraints which are vertically adjustable. The purpose of these head restraints is to help limit head motion in the event of a rear collision. To properly adjust your head restraints, lift the head restraint so that it is located directly behind your head or as close to that position as possible.
Page 89 Seating and Safety Restraints Lift handle to move seat forward or backward. Pull lever up to adjust seatback. Using the manual recline function (if equipped) Never adjust the driver’s seat or seatback when the vehicle is moving. Do not pile cargo higher than the seatbacks to avoid injuring people in a collision or sudden stop.
Page 90 Seating and Safety Restraints To adjust the front seatback using the manual recliner: • Lift and hold the handle located on the side of the seat. • Lean against the seatback to adjust it to your desired position. You can recline the seat back or bring it forward.
Page 91 Seating and Safety Restraints The heated seat module resets at every ignition run cycle. While the ignition is in the run position, activating the high or low heated seat switch enables heating mode. When activated, they will turn off automatically when the ignition is turned to the OFF position. The indicator light will illuminate when the heated seats have been activated.
Page 92: Safety Restraints
Seating and Safety Restraints Press to move the seat forward or backward. Press to move the front portion of the seat cushion up or down. Press to move the rear portion of the seat cushion up or down. SAFETY RESTRAINTS Personal Safety System The Personal Safety System provides an improved overall level of frontal crash protection to front seat occupants and is designed to help further...
Page 93 Seating and Safety Restraints Your vehicle’s Personal Safety System consists of the following items: • Driver and passenger dual-stage air bag supplemental restraints • Driver and front passenger side air bags (if equipped) • Front safety belts with pretensioners, energy management retractors, and safety belt usage sensors •...
Page 94 A label is located under the front passenger seat which is marked “OCS”. Take your vehicle to any Ford or Lincoln Mercury dealer for assistance. For air bags to do their job they must inflate with great force, and this force can pose a potentially deadly risk to occupants that are very close to the air bag when it begins to inflate.
Page 95 Seating and Safety Restraints Front safety belt usage sensors The front safety belt usage sensors detect whether or not the driver and front outboard passenger safety belts are fastened. This information allows your Personal Safety System to tailor the air bag deployment and safety belt pretensioner activation depending upon safety belt usage.
Page 96 Seating and Safety Restraints If any of these things happen, even intermittently, have the Personal Safety System serviced at your dealership or by a qualified technician immediately. Unless serviced, the system may not function properly in the event of a collision. Safety restraints precautions Always drive and ride with your seatback upright and the lap belt snug and low across the hips.
Page 97 Seating and Safety Restraints Always transport children 12 years old and under in the back seat and always properly use appropriate child restraints. Safety belts and seats can become hot in a vehicle that has been closed up in sunny weather; they could burn a small child. Check seat covers and buckles before you place a child anywhere near them.
Page 98 Seating and Safety Restraints The front outboard and rear safety restraints in the vehicle are combination lap and shoulder belts. The front outboard passenger and rear seat safety belts have three types of locking modes described below: Vehicle sensitive mode This is the normal retractor mode, which allows free shoulder belt length adjustment to your movements and locking in response to vehicle movement.
Page 99 Seating and Safety Restraints How to use the automatic locking mode • Buckle the combination lap and shoulder belt. • Grasp the shoulder portion and pull downward until the entire belt is pulled out. • Allow the belt to retract. As the belt retracts, you will hear a clicking sound.
Page 100 Seating and Safety Restraints How to disengage the automatic locking mode Ford Motor Company recommends that all passenger safety belt assemblies and attaching hardware should be inspected by a qualified technician after any collision to verify that the automatic locking retractor feature for child seats is still working properly. Safety...
Page 101 Seating and Safety Restraints Lap belts Adjusting the front center seat lap belt The lap belt should fit snugly and as low as possible around the hips, not across the waist. The lap belt does not adjust automatically. Insert the tongue into the correct buckle (the buckle closest to the direction the tongue is coming from).
Page 102 Seating and Safety Restraints Safety belt warning light and indicator chime The safety belt warning light illuminates in the instrument cluster and a chime sounds to remind the occupants to fasten their safety belts. Conditions of operation If... Then... The driver’s safety belt is not The safety belt warning light buckled before the ignition illuminates 1-2 minutes and the...
Page 103 Seating and Safety Restraints If... Then... The driver’s and front The BeltMinder feature will not passenger’s safety belts are activate. buckled before the ignition switch is turned to the ON position or less than 1-2 minutes have elapsed since the ignition switch has been turned ON...
Page 104 Seating and Safety Restraints The following are reasons most often given for not wearing safety belts: (All statistics based on U.S. data) Reasons given... Consider... “Crashes are rare events” 36700 crashes occur every day. The more we drive, the more we are exposed to “rare”...
Page 105 Seating and Safety Restraints Reasons given... Consider... “I have an air bag” Air bags offer greater protection when used with safety belts. Frontal airbags are not designed to inflate in rear and side crashes or rollovers. “I’d rather be thrown clear” Not a good idea.
Page 106 Seating and Safety Restraints To reduce the risk of injury, do not deactivate/activate the Belt Minder feature while driving the vehicle. 1. Turn the ignition switch to the RUN (or ON) position. (DO NOT START THE ENGINE) 2. Wait until the safety belt warning light turns off. (Approximately 1 minute) •...
Page 107: Air Bags
(if equipped), shoulder belt guide on seatback (if equipped), child safety seat LATCH and tether anchors, and attaching hardware, should be inspected after a collision. Ford Motor Company recommends that all safety belt assemblies used in vehicles involved in a collision be replaced.
Page 108 Seating and Safety Restraints Important SRS precautions The SRS is designed to work with the safety belt to help protect the driver and right front passenger from certain upper body injuries. Air bags DO NOT inflate slowly; there is a risk of injury from a deploying air bag.
Page 109 Seating and Safety Restraints Do not attempt to service, repair, or modify the air bag supplemental restraint systems or its fuses. See your Ford or Lincoln Mercury dealer. The front passenger air bag is not designed to offer protection to an occupant in the center front seating position.
Page 110 Seating and Safety Restraints How does the air bag supplemental restraint system work? The air bag SRS is designed to activate when the vehicle sustains longitudinal deceleration sufficient to cause the sensors to close an electrical circuit that initiates air bag inflation.
Page 111 Seating and Safety Restraints The SRS consists of the following items: • Driver and passenger air bag modules (which include the inflators and air bags) • Driver and passenger side air bags • One or more impact and safing sensors •...
Page 112 Do not attempt to service, repair, or modify the air bag SRS, its fuses or the seat cover on a seat containing an air bag. See your Ford or Lincoln Mercury dealer. All occupants of the vehicle should always wear their safety belts even when an air bag SRS is provided.
Page 113 Seating and Safety Restraints How does the side air bag system work? The design and development of the side airbag system included recommended testing procedures that were developed by a group of automotive safety experts known as the Side Airbag Technical Working Group.
Page 114 Seating and Safety Restraints Several air bag system components get hot after inflation. Do not touch them after inflation. If the side air bag has deployed, the air bag will not function again. The side air bag system (including the seat) must be inspected and serviced by a qualified technician in accordance with the vehicle service manual.
Page 115: Child Restraints
Seating and Safety Restraints SAFETY RESTRAINTS FOR CHILDREN See the following sections for directions on how to properly use safety restraints for children. Also see Air bag supplemental restraint system (SRS) in this chapter for special instructions about using air bags. Important child restraint precautions You are required by law to use safety restraints for children in the U.S.
Page 116 To improve the fit of both the lap and shoulder belt on children who have outgrown child safety seats, Ford Motor Company recommends use of a belt-positioning booster. Booster seats position a child so that safety belts fit better. They lift the child up so that the lap belt rests low across the hips and the knees bend comfortably.
Page 117 Seating and Safety Restraints Types of booster seats There are two types of belt-positioning booster seats: • Those that are backless. If your backless booster seat has a removable shield, remove the shield and use the lap/shoulder belt. If a seating position has a low seat back and no head restraint, a backless booster seat may place your child’s head (top...
Page 118 Seating and Safety Restraints Follow all instructions provided by the manufacturer of the booster seat. Never put the shoulder belt under a child’s arm or behind the back because it eliminates the protection for the upper part of the body and may increase the risk of injury or death in a collision. Never use pillows, books, or towels to boost a child.
Page 119 36 kg (80 pounds) using an upper torso harness and a belt-positioning booster. Ford recommends the use of a child safety seat having a top tether strap. Install the child safety seat in a seating position with LATCH and tether anchors.
Page 120 Seating and Safety Restraints Rear-facing child seats or infant carriers should never be placed in the front seats. Installing child safety seats with combination lap and shoulder belts Air bags can kill or injure a child in a child seat. NEVER place a rear-facing child seat in front of an active air bag.
Page 121 Seating and Safety Restraints 3. While holding the shoulder and lap belt portions together, route the tongue through the child seat according to the child seat manufacturer’s instructions. Be sure the belt webbing is not twisted. 4. Insert the belt tongue into the proper buckle (the buckle closest to the direction the tongue is coming from) for that seating position until...
Page 122 Seating and Safety Restraints 7. Pull the lap belt portion across the child seat toward the buckle and pull up on the shoulder belt while pushing down with your knee on the child seat. 8. Allow the safety belt to retract to remove any slack in the belt.
Page 123 Seating and Safety Restraints The tether strap anchors in your vehicle are in the following positions (shown from top view): Attach the tether strap only to the appropriate tether anchor as shown. The tether strap may not work properly if attached somewhere other than the correct tether anchor.
Page 124 Seating and Safety Restraints 5. Clip the tether strap to the anchor as shown. If the tether strap is clipped incorrectly, the child safety seat may not be retained properly in the event of a collision. 6. Install the child safety seat tightly using the LATCH anchors or safety belts.
Page 125 Seating and Safety Restraints Never attach two LATCH child safety seats to the same anchor. In a crash, one anchor may not be strong enough to hold two child safety seat attachments and may break, causing serious injury or death. The lower anchors for child seat installation are located at the rear section of the rear seat between the cushion and seat back.
Page 126 LATCH attachments. Two plastic LATCH guides can be obtained at no charge from any Ford or Lincoln-Mercury dealer. They snap onto the LATCH lower anchors in the seat to help attach a child seat with rigid attachments.
Page 127: Driving
Driving Driving STARTING Positions of the ignition 1. ACCESSORY, allows the electrical accessories such as the radio to operate while the engine is not running. 2. LOCK, locks steering wheel (police vehicles only), the automatic transmission gearshift lever and allows key removal. 3.
Page 128 Driving Do not park, idle, or drive your vehicle in dry grass or other dry ground cover. The emission system heats up the engine compartment and exhaust system, which can start a fire. Do not start your vehicle in a closed garage or in other enclosed areas.
Page 129 Driving 4. Make sure the parking brake is set. 5. Turn the key to 4 (ON) without turning the key to 5 (START). 2004 Crown Victoria (cro) Owners Guide (post-2002-fmt) USA English (fus)
Page 130 Driving Make sure the corresponding lights illuminate or illuminate briefly. If a light fails to illuminate, have the vehicle serviced. • If the driver’s safety belt is fastened, the light may not illuminate. Starting the engine 1. Turn the key to 4 (ON) without turning the key to 5 (START).
Page 131: Brakes
Driving To reduce the risk of electrical shock, do not use your heater with ungrounded electrical systems or two-pronged (cheater) adapters. Guarding against exhaust fumes Carbon monoxide is present in exhaust fumes. Take precautions to avoid its dangerous effects. If you smell exhaust fumes inside your vehicle, have your dealer inspect your vehicle immediately.
Page 132 Driving emphasis on improved performance and environmental considerations can lead to more dust than in the past. Brake dust can be cleaned by weekly washing with soapy water and a soft sponge. Heavier deposits can be removed with Motorcraft Wheel and Tire Cleaner (ZC-37–A). Anti-lock brake system (ABS) This vehicle is equipped with an anti-lock braking system (ABS).
Page 133 Driving With the ABS light on, the anti-lock brake system is disabled and normal braking is still effective unless the BRAKE brake warning light also remains illuminated with parking brake released. (If your brake warning lamp illuminates, have your vehicle serviced immediately.) Parking brake Apply the parking brake whenever...
Page 134: Traction Control
Driving Pull the release lever to release the brake. Driving with the parking brake on will cause the brakes to wear out quickly and reduce fuel economy. TRACTION CONTROL (IF EQUIPPED) Your vehicle may be equipped with the optional Traction Control system.
Page 135 Driving During Traction Control operation you may hear an electric motor type of sound coming from the engine compartment and the engine will not “rev-up” when you push further on the accelerator. This is normal system behavior. If you should become stuck in snow or ice or on a very slippery road surface, try switching the Traction Control...
Page 136: Air Suspension
Driving If the power steering system breaks down (or if the engine is turned off), you can steer the vehicle manually, but it takes more effort. If the steering wanders or pulls, check for: • an improperly inflated tire • uneven tire wear •...
Page 137: Transmission Operation
Driving The air suspension shut-off switch is AIR SUSPENSION located on the left side of the trunk. SWITCH If this switch is in the OFF position, INTERRUPTEUR DE the rear air suspension will not LA SUSPENSION operate. PNEUMATIQUE WARNING On vehicles equipped with To prevent sudden Air Suspension, turn OFF vehicle movement,...
Page 138 Driving Do not drive your vehicle until you verify that the brakelamps are working. Always set the parking brake fully and make sure the gearshift is latched in P (Park). Turn the ignition to the LOCK position and remove the key whenever you leave your vehicle. If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly.
Page 139 Driving R (Reverse) With the gearshift lever in R (Reverse), the vehicle will move backward. Always come to a complete stop before shifting into and out of R (Reverse). N (Neutral) With the gearshift lever in N (Neutral), the vehicle can be started and is free to roll.
Page 140 Driving The transmission control indicator light (TCIL) will illuminate on the instrument cluster. • Standard instrument cluster • Optional instrument cluster CHECK AIR SUSPENSION DOOR OVERDRIVE OFF AJAR WASHER MILES FLUID /GAL TRUNK AJAR LTR/100 km Drive (not shown) Drive is activated when the transmission control switch is pressed. •...
Page 141 Driving Forced downshifts • Allowed in (Overdrive) or Drive. • Depress the accelerator to the floor. • Allows transmission to select an appropriate gear. If your vehicle gets stuck in mud or snow If your vehicle gets stuck in mud or snow, it may be rocked out by shifting from forward and reverse gears, stopping between shifts in a steady pattern.
Page 142: Vehicle Loading
Driving VEHICLE LOADING – WITH AND WITHOUT A TRAILER This section will guide you in the proper loading of your vehicle and/or trailer, to keep your loaded vehicle weight within its design rating capability, with or without a trailer. Properly loading your vehicle will provide maximum return of vehicle design performance.
Page 143 Driving GVW (Gross Vehicle Weight) – is the Vehicle Curb Weight + cargo + passengers. GVWR (Gross Vehicle Weight Rating) – is the maximum allowable weight of the fully loaded vehicle (including all options, equipment, passengers and cargo). The GVWR is shown on the Safety Compliance Certification Label located on the driver’s door or door pillar.
Page 144: Trailer Towing
Driving GCWR (Gross Combined Weight Rating) – is the maximum allowable weight of the vehicle and the loaded trailer – including all cargo and passengers – that the vehicle can handle without risking damage. (Important: The towing vehicle’s braking system is rated for operation at GVWR, not at GCWR.
Page 145 Driving Your loaded trailer should weigh no more than 907 kg (2,000 lbs.). Do not exceed the GVWR specified on the certification label. Towing trailers beyond the maximum recommended gross trailer weight exceeds the limit of the vehicle and could result in engine damage, transmission damage, structural damage, loss of vehicle control, vehicle rollover and personal injury.
Page 146 Driving Driving while you tow When towing a trailer: • Turn off the speed control. The speed control may shut off automatically when you are towing on long, steep grades. • Consult your local motor vehicle speed regulations for towing a trailer. •...
Page 147 • Maximum distance is 80 km (50 miles) If a distance of 80 km (50 miles) or a speed of 56 km/h (35 mph) must be exceeded, you must disconnect the driveshaft. Ford recommends the driveshaft be removed/installed only by a qualified technician. See your local dealer for driveshaft removal/installation.
Page 148: Roadside Emergencies
Roadside Emergencies Roadside Emergencies GETTING ROADSIDE ASSISTANCE To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: •...
Page 149: Hazard Flasher Switch
Roadside Emergencies Canadian customers who require roadside assistance, call 1–800–665–2006. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount. To obtain reimbursement information, U.S. Ford or Mercury vehicles customers call 1-800-241-3673; Lincoln vehicle customers call 1–800–521–4140.
Page 150: Fuses And Relays
Roadside Emergencies The fuel pump shut-off switch is located on the left side of the trunk behind the left rear tail light and the trunk liner. Use the following procedure to reset the fuel pump shut-off switch. 1. Turn the ignition to the OFF position. 2.
Page 151: Passenger Compartment Fuse Panel
Roadside Emergencies Note: Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire. Standard fuse amperage rating and color COLOR Cartridge Fuse Mini...
Page 152 Roadside Emergencies The fuses are coded as follows. Fuse/Relay Fuse Amp Passenger Compartment Fuse Location Rating Panel Description Audio, CD changer Audio (optional) 7.5A Mirrors Air bags Package tray lamps and rear flasher lamps (Police vehicle options) Instrument cluster warning lamps module, Overdrive control switch, Lighting Control Module (LCM), A/C clutch, Analog cluster...
Page 153 Roadside Emergencies Fuse/Relay Fuse Amp Passenger Compartment Fuse Location Rating Panel Description Powertrain Control Module (PCM) power relay, Coil-on plugs, Radio noise capacitor, Passive Anti-Theft System (PATS) Transmission range sensor Rear window defrost, Heated mirrors Traction control indicator relay (ABS w/traction control only) Multi-function switch for turn/hazard lamps Radio...
Page 154 Roadside Emergencies Fuse/Relay Fuse Amp Passenger Compartment Fuse Location Rating Panel Description LCM for park lamps and interior illumination, Autolamp/Sunload sensor Speed control servo, Multi-function switch for hazard lamps, Brake on/off switch, Feed for IP fuse 19 EATC module, Instrument cluster, LCM, Interior lamps, Door lock switches, Door ajar and roof lamps (Taxi vehicles)
Page 155 Roadside Emergencies Always replace the cover to the power distribution box before reconnecting the battery or refilling fluid reservoirs If the battery has been disconnected and reconnected, refer to the Battery section of the Maintenance and specifications chapter. RELAY RELAY RELAY RELAY The high-current fuses are coded as follows.
Page 156 Roadside Emergencies Fuse/Relay Fuse Amp Power Distribution Box Location Rating Description — Not used — Not used 20A* Daytime Running Lamps (DRL) — Not used — Not used — Not used — Not used — Not used — Not used —...
Page 157 Roadside Emergencies Fuse/Relay Fuse Amp Power Distribution Box Location Rating Description 50A** Police rear access power point (Police vehicles only) 50A** Light bar (Police vehicle option) 50A** Relay switch for front PDB (Police vehicle option) 30A** Power relay switch feed (Police vehicle option) 50A** Ignition switch feed to IP fuses 4,...
Page 158: Changing Tires
Roadside Emergencies Fuse/Relay Fuse Amp Power Distribution Box Location Rating Description — Not used Diode Diode A/C clutch — Not used — Not used 20A** Adjustable pedals, Power seat, Locks, Decklid, Lumbar, Decklid release (Police vehicle option) * Mini fuse ** Circuit breaker/Maxi fuse Relays Relays are located in the power distribution box and should be replaced by qualified technicians.
Page 159 Roadside Emergencies • tow a trailer. • use tire chains. • drive through an automatic car wash, because of the vehicle’s reduced ground clearance. • try to repair the temporary spare tire or remove it from its wheel. • use the wheel for any other type of vehicle. •...
Page 160 Roadside Emergencies 2. Place gearshift lever in P (Park), turn engine OFF and block the diagonally opposite wheel. 3. Remove the spare tire and the jack. The jack could be located: • A — behind the mini spare tire or •...
Page 161 Roadside Emergencies 5. Locate pry off notch (if equipped) and remove the center ornament from the aluminum wheel with the tapered end of the wheel nut wrench that came with your vehicle. Insert and twist the handle, then pry against the wheel. 6.
Page 162 Roadside Emergencies • Position the jack according to the following guides and turn the jack handle clockwise until the wheel is completely off the ground. To lessen risk of personal injury, do not put any part of your body under the vehicle while changing a tire.
Page 163: Jump Starting
85-105 * Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners. When a wheel is installed, always remove any corrosion, dirt or foreign materials present on the mounting surfaces of the wheel or the surface of the front disc brake hub and rotor that contacts the wheel.
Page 164 Roadside Emergencies 2. Do not disconnect the battery of the disabled vehicle as this could damage the vehicle’s electrical system. 3. Park the booster vehicle close to the hood of the disabled vehicle making sure the two vehicles do not touch. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts.
Page 165 Roadside Emergencies 2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery. 3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery. 2004 Crown Victoria (cro) Owners Guide (post-2002-fmt) USA English (fus)
Page 166 Roadside Emergencies 4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle’s engine, away from the battery and the carburetor/fuel injection system. Do not use fuel lines, engine rocker covers or the intake manifold as grounding points. Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped.
Page 167 Roadside Emergencies Removing the jumper cables Remove the jumper cables in the reverse order that they were connected. 1. Remove the jumper cable from the ground metal surface. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery. 2.
Page 168 Roadside Emergencies 3. Remove the jumper cable from the positive (+) terminal of the booster vehicle’s battery. 4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle’s battery. After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions.
Page 169: Wrecker Towing
It is recommended that your vehicle be towed with a wheel lift or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. Before your vehicle can be towed, the air suspension control in the luggage compartment must be turned to the OFF position (if equipped).
Page 170: Customer Assistance
Center at the number below. Away from home If you own a Ford or Mercury vehicle and are away from home when your vehicle needs service, or if you need more help than the dealership could provide, after following the steps described above, contact the Ford Customer Relationship Center to find an authorized dealership to help you.
Page 171 If you still have a complaint involving a warranty dispute, you may wish to contact the Dispute Settlement Board (U.S.). In some states (in the U.S.) you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states.
Page 172 5,000 participating Ford or Lincoln Mercury and Ford of Canada dealers. If you did not take advantage of the Ford Extended Service Plan at the time of purchasing your vehicle, you may still be eligible. Since this information is subject to change, please ask your dealer for complete details about Ford Extended Service Plan coverage options, or visit the Ford ESP website at www.ford-esp.com.
Page 173 THE DISPUTE SETTLEMENT BOARD (U.S. ONLY) The Dispute Settlement Board is: • an independent, third-party arbitration program for warranty disputes. • available free to owners and lessees of qualifying Ford Motor Company vehicles. The Dispute Settlement Board may not be available in all states. Ford...
Page 174 • The name of the dealer(s) who sold or serviced the vehicle. • A brief description of your unresolved concern. • A brief summary of the action taken by the dealer(s) and Ford Motor Company. • The names (if known) of all the people you contacted at the dealership(s).
Page 175 After a case is reviewed, the Board mails you a decision letter and a form on which to accept or reject the Board’s decision. The decisions of the Board are binding on Ford (and, in some cases, on the dealer) but not on consumers who are free to pursue other remedies available to them under state or federal law.
Page 176 UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) In those cases where you continue to feel that the efforts by Ford and the dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
Page 177 If your vehicle must be serviced while you are traveling or living in Central or South America, the Caribbean, or the Middle East, contact the nearest Ford dealership. If the dealership cannot help you, write or call: FORD MOTOR COMPANY...
Page 178 In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126...
Page 179: Reporting Safety Defects (U.s. Only)
However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1–800–424–9393 (or 366–0123 in the Washington D.C.
Page 180: Cleaning
Cleaning Cleaning WASHING THE EXTERIOR Wash your vehicle regularly with cool or lukewarm water and a neutral Ph shampoo, such as Motorcraft Detail Wash (ZC-3–A), which is available from your dealer. • Never use strong household detergents or soap, such as dish washing or laundry liquid.
Page 181 Cleaning PAINT CHIPS Your dealer has touch-up paint and sprays to match your vehicle’s color. Take your color code (printed on a sticker in the driver’s door jam) to your dealer to ensure you get the correct color. • Remove particles such as bird droppings, tree sap, insect deposits, tar spots, road salt and industrial fallout before repairing paint chips.
Page 182 Cleaning • Cover the highlighted areas to prevent water damage when cleaning the engine. • Never wash or rinse the engine while it is running; water in the running engine may cause internal damage. PLASTIC (NON-PAINTED) EXTERIOR PARTS Use only approved products to clean plastic parts. These products are available from your dealer.
Page 183 Cleaning • Do not use fuel, kerosene, or paint thinner to clean any parts. • Wiper blades can be cleaned with isopropyl (rubbing) alcohol or windshield washer solution. Be sure to replace wiper blades when they appear worn or do not function properly. INSTRUMENT PANEL AND CLUSTER LENS Clean the instrument panel with a damp cloth, then dry with a dry cloth.
Page 184 FORD, LINCOLN AND MERCURY CAR CARE PRODUCTS Your Ford, Lincoln or Mercury dealer has many quality products available to clean your vehicle and protect its finishes. These quality products have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and appearance of your vehicle.
Page 185 Motorcraft Wheel and Tire Cleaner (ZC-37–A) Motorcraft Dash and Vinyl Cleaner (ZC-38–A) Motorcraft Car Care Kit (ZC-26) Ford Premium Car Wash Concentrate (F2SZ-19523–WC) Motorcraft Carlite Glass Cleaner (Canada only) (CXC-100) Motorcraft Spot and Stain Remover (ZC-14) Motorcraft Detail Wash (ZC-3–A)
Page 186: Maintenance And Specifications
Maintenance and Specifications Maintenance and Specifications SERVICE RECOMMENDATIONS To help you service your vehicle: • We highlight do-it-yourself items in the engine compartment for easy location. • We provide a scheduled maintenance guide which makes tracking routine service easy. If your vehicle requires professional service, your dealership can provide the necessary parts and service.
Page 187: Engine Compartment
Maintenance and Specifications OPENING THE HOOD 1. Inside the vehicle, pull the hood release handle located under the instrument panel. 2. Go to the front of the vehicle and release the auxiliary latch that is located under the front of the hood. 3.
Page 188: Engine Oil
In very cold weather, do not fill the reservoir completely. Only use a washer fluid that meets Ford specification WSB-M8B16–A2. Refer to Lubricant specifications in this chapter. State or local regulations on volatile organic compounds may restrict the use of methanol, a common windshield washer antifreeze additive.
Page 189 Maintenance and Specifications 5. Locate and carefully remove the engine oil level indicator (dipstick). DO NOT OVERFILL 6. Wipe the indicator clean. Insert the indicator fully, then remove it again. • If the oil level is within this range, the oil level is acceptable. DO NOT ADD OIL.
Page 190 Maintenance and Specifications • If required, add engine oil to the engine. Refer to Adding engine oil in this chapter. • Do not overfill the engine with oil. Oil levels above this mark may cause engine damage. If the engine is overfilled, some oil must be removed from the engine by a qualified service technician.
Page 191 Only use oils “Certified For Gasoline Engines” by the American Petroleum Institute (API). To protect your engine’s warranty use Motorcraft SAE 5W-20 or an equivalent 5W-20 oil meeting Ford specification WSS-M2C153–H. SAE 5W-20 oil provides optimum fuel economy and durability performance meeting all requirements for your vehicle’s engine.
Page 192: Battery
Maintenance and Specifications BATTERY Your vehicle is equipped with a Motorcraft maintenance-free battery which normally does not require additional water during its life of service. However, for severe usage or in high temperature climates, check the battery electrolyte level. Refer to the scheduled maintenance guide for the service interval schedules.
Page 193 Maintenance and Specifications When lifting a plastic-cased battery, excessive pressure on the end walls could cause acid to flow through the vent caps, resulting in personal injury and/or damage to the vehicle or battery. Lift the battery with a battery carrier or with your hands on opposite corners.
Page 194 Maintenance and Specifications If the battery has been disconnected or a new battery has been installed, the clock and radio settings must be reset once the battery is reconnected. • Always dispose of automotive batteries in a responsible manner. Follow your local authorized standards for disposal.
Page 195 Maintenance and Specifications When the engine is cold, check the level of the engine coolant in the reservoir. • The engine coolant should be at the “cold fill level” or within the “cold fill range” as listed on the engine coolant reservoir (depending upon application).
Page 196 If sprayed on the windshield, engine coolant could make it difficult to see through the windshield. • Add Motorcraft Premium Gold Engine Coolant (yellow-colored), VC-7–A (VC-7–B in Oregon), meeting Ford Specification WSS-M97B51–A1. Note: Use of Motorcraft Cooling System Stop Leak Pellets, VC-6, may darken the color of Motorcraft Premium Gold Engine Coolant from yellow to golden tan.
Page 197 Recycled engine coolant Ford Motor Company does NOT recommend the use of recycled engine coolant in vehicles originally equipped with Motorcraft Premium Gold Engine Coolant since a Ford-approved recycling process is not yet available.
Page 198 Maintenance and Specifications Coolant refill capacity To find out how much fluid your vehicle’s cooling system can hold, refer to Refill capacities in this chapter. Fill your engine coolant reservoir as outlined in Adding engine coolant in this chapter. Severe climates If you drive in extremely cold climates (less than –36°...
Page 199 Maintenance and Specifications How fail-safe cooling works • Standard cluster TEMP • Optional cluster If the engine begins to overheat: • The engine coolant temperature gauge will move to the H (hot) area (if your vehicle is equipped with analog gauges). •...
Page 200: Fuel Information
Maintenance and Specifications • The engine will completely shut down, causing steering and braking effort to increase. Once the engine temperature cools, the engine can be re-started. Take your vehicle to a service facility as soon as possible to minimize engine damage.
Page 201 Maintenance and Specifications If you do not use the proper fuel filler cap, excessive pressure or vacuum in the fuel tank may damage the fuel system or cause the fuel cap to disengage in a collision, which may result in possible personal injury.
Page 202 Maintenance and Specifications splashed on the skin, promptly wash skin thoroughly with soap and water. Consult a physician immediately if you experience an adverse reaction. When refueling always shut the engine off and never allow sparks or open flames near the filler neck. Never smoke while refueling.
Page 203 The customer warranty may be void for any damage to the fuel tank or fuel system if the correct genuine Ford or Motorcraft fuel filler cap is not used. The fuel system may be under pressure. If the fuel filler cap is venting vapor or if you hear a hissing sound, wait until it stops before completely removing the fuel filler cap.
Page 204 Ask your fuel supplier about gasolines that meet the World-wide Fuel Charter. Cleaner air Ford endorses the use of reformulated “cleaner-burning” gasolines to improve air quality. Running out of fuel Avoid running out of fuel because this situation may have an adverse affect on powertrain components.
Page 205 Maintenance and Specifications ESSENTIALS OF GOOD FUEL ECONOMY Measuring techniques Your best source of information about actual fuel economy is you, the driver. You must gather information as accurately and consistently as possible. Fuel expense, frequency of fill-ups or fuel gauge readings are NOT accurate as a measure of fuel economy.
Page 206 Maintenance and Specifications Calculating fuel economy 1. Fill the fuel tank completely and record the initial odometer reading (in kilometers or miles). 2. Each time you fill the tank, record the amount of fuel added (in liters or gallons). 3. After at least three to five tank fill-ups, fill the fuel tank and record the current odometer reading.
Page 207 Maintenance and Specifications • You may want to turn off the speed control in hilly terrain if unnecessary shifting between third and fourth gear occurs. Unnecessary shifting of this type could result in reduced fuel economy. • Warming up a vehicle on cold mornings is not required and may reduce fuel economy.
Page 208 If other than Ford, Motorcraft or Ford-authorized parts are used for maintenance replacements or for service of components affecting emission control, such non-Ford parts should be equivalent to genuine Ford Motor Company parts in performance and durability.
Page 209 Maintenance and Specifications permitted to intentionally remove an emission control device or prevent it from working. Information about your vehicle’s emission system is on the Vehicle Emission Control Information Decal located on or near the engine. This decal identifies engine displacement and gives some tune up specifications.
Page 210 Maintenance and Specifications condition. To ready the on-board diagnostics system for I/M testing, a minimum of 30 minutes of city and highway driving is necessary as described below: • First, at least 10 minutes of driving on an expressway or highway. •...
Page 211 Maintenance and Specifications BRAKE FLUID RESERVOIR The fluid level will drop slowly as the brakes wear, and will rise when the brake components are replaced. Fluid levels below the “MAX” line that do not trigger the brake system warning lamp are within the normal operating range, there is no need to add fluid.
Page 212 Maintenance and Specifications Low fluid level Do not drive the vehicle if the fluid level is at the bottom of the dipstick and the ambient temperature is above 10°C (50°F). Correct fluid level The transmission fluid should be checked at normal operating temperature 66°C-77°C (150°F-170°F) on a level surface.
Page 213: Air Filter(S)
Maintenance and Specifications High fluid level Fluid levels above the safe range may result in transmission failure. An overfill condition of transmission fluid may cause shift and/or engagement concerns and/or possible damage. High fluid levels can be caused by an overheating condition. Adjusting automatic transmission fluid levels Before adding any fluid, make sure the correct type is used.
Page 214 Maintenance and Specifications Changing the air filter element 1. Release the clamps that secure the air filter housing cover. 2. Carefully separate the two halves of the air filter housing. 3. Remove the air filter element from the air filter housing. 4.
Page 215 Maintenance and Specifications U.S. Department of Transportation-Tire quality grades: The U.S. Department of Transportation requires Ford to give you the following information about tire grades exactly as the government has written it. Treadwear The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course.
Page 216 Maintenance and Specifications TIRES Tires are designed to give many thousands of miles of service, but they must be maintained in order to get the maximum benefit from them. Glossary of tire terminology • Tire label: A label showing the OE (Original Equipment) tire sizes, recommended inflation pressure and the maximum weight the vehicle can carry.
Page 217 Maintenance and Specifications Information on “P” type tires P215/65R15 95H is an example of a tire size, load index and speed rating. The definitions of these items are listed below. (Note that the tire size, load index and speed rating for your vehicle may be different than this example.) 1.
Page 218 Maintenance and Specifications Letter rating Speed rating - km/h (mph) 159 km/h (99 mph) 171 km/h (106 mph) 180 km/h (112 mph) 190 km/h (118 mph) 200 km/h (124 mph) 210 km/h (130 mph) 240 km/h (149 mph) 270 km/h (168 mph) 299 km/h (186 mph) Note: For tires with a maximum speed capability over 240 km/h (149 mph), tire manufacturers sometimes use the letters ZR.
Page 219 Maintenance and Specifications specified government test course. For example, a tire graded 150 would wear one and one-half (1 ⁄ ) times as well on the government course as a tire graded 100. • Traction: The traction grades, from highest to lowest are AA, A, B, and C.
Page 220 Maintenance and Specifications Additional information contained on the tire sidewall for “LT” type tires “LT” type tires have some additional information than those of “P” type tires; these differences are described below: 1. LT: Indicates a tire, designated by the Tire and Rim Association (T&RA), that is intended for service on light trucks.
Page 221 Maintenance and Specifications Information on “T” type tires T145/80D16 is an example of a tire size. Note: The temporary tire size for your vehicle may be different than this example. 1. T: Indicates a type of tire, designated by the Tire and Rim Association (T&RA), that is intended for temporary service on cars, SUVs, minivans and light...
Page 222 Maintenance and Specifications TIRE CARE Improper or inadequate vehicle maintenance can also cause tires to wear abnormally. Here are some of the important maintenance items Tire inflation pressure Use a tire gauge to check the tire inflation pressure, including the spare, at least monthly and before long trips.
Page 223 Maintenance and Specifications 2. Remove the cap from the valve on one tire, then firmly press the tire gauge onto the valve. 3. Add air to reach the recommended air pressure Note: If you overfill the tire, release air by pushing on the metal stem in the center of the valve.
Page 224 Maintenance and Specifications Tire rotation Rotating your tires at the recommended interval (as indicated in the Service Maintenance Guide that comes with your vehicle) will help your tires wear more evenly providing better tire performance and longer tire life. Unless otherwise specified, rotate the tires approximately every 8,000 km (5,000 miles).
Page 225 Maintenance and Specifications • Rear Wheel Drive (RWD) vehicles/Four Wheel Drive (4WD) vehicles (front tires at top of diagram) Sometimes irregular tire wear can be corrected by rotating the tires. Note: If your tires show uneven wear ask a qualified technician at a reputable repair facility to check for and correct any wheel misalignment, tire imbalance or mechanical problem involved before tire rotation.
Page 226 Maintenance and Specifications the tread is worn down to 4mm (1/16th of an inch). When you see these “wear bars”, the tire is worn out and should be replaced. Inspect your tires frequently for any of the following conditions and replace them if one or more of the following conditions exist: •...
Page 227 Maintenance and Specifications Highway hazards No matter how carefully you drive there’s always the possibility that you may eventually have a flat tire on the highway. Drive slowly to the closest safe area out of traffic. This may further damage the flat tire, but your safety is more important.
Page 228: Part Numbers
EV-258 Spark plugs* AGSF-32PM * Refer to Vehicle Emissions Control Information (VECI) decal for spark plug gap information. REFILL CAPACITIES Fluid Ford Part Name Capacity Engine oil (includes Motorcraft SAE 5W-20 filter change) Premium Synthetic Blend Motor Oil (US) 5.7L (6.0 quarts)
Page 229 Fill to line on reservoir Concentrate Use only brake fluids certified to meet Ford specifications. Refer to Lubricant Specifications in this chapter. DOT 3 fluid is recommended. However, if DOT 3 is not available, DOT 4 fluid can be used.
Page 230: Lubricant Specifications
Maintenance and Specifications LUBRICANT SPECIFICATIONS Item Ford part Ford part Ford name number specification Brake fluid Motorcraft High PM-1 ESA-M6C25-A Performance and DOT 3 DOT 3 Motor Vehicle Brake Fluid Door Silicone XL-6 ESR-M13P4-A weatherstrips Lubricant Engine coolant Motorcraft VC-7–A...
Page 231 Windshield Washer Concentrate Use only brake fluids certified to meet Ford specifications. DOT 3 fluid is recommended. However, if DOT 3 is not available, DOT 4 fluid can be used. Add 118 ml (4 oz.) of Additive Friction Modifier XL-3 or equivalent meeting Ford specification EST-M2C118-A for complete refill of Traction-Lok rear axles.
Page 232 Maintenance and Specifications VEHICLE DIMENSIONS (AT CURB MASS) Vehicle dimensions mm (in) (1) Overall length 5386 (212)/5538 (218) (2) Overall width 1987 (78.2) (3) Overall height 1481 (58.3)/1496 (58.9) (4) Wheelbase 2911 (114.6)/3067 (120.7) (5) Track - Front 1611 (63.4) (5) Track - Rear 1666 (65.6) Denotes long wheel base...
Page 233: Certification Label
Maintenance and Specifications IDENTIFYING YOUR VEHICLE Certification label The National Highway Traffic Safety MFD. BY FORD MOTOR CO. IN U.S.A. Administration Regulations require DATE: XXXXX GVWR:XXXXXXXXXXXX that a Certification label be affixed FRONT GAWR: XXXXXX/XXXXXXX REAR GAWR: XXXXXXX/XXXXXXX to a vehicle and prescribe where the THIS VEHICLE CONFORMS TO ALL APPLICABLE FEDERAL Certification label may be located.
Page 234 Maintenance and Specifications Vehicle identification number (VIN) The vehicle identification number is attached to a metal tag and is located on the driver side XXXXXXXXXXXXXXXXX instrument panel. (Please note that in the graphic XXXX is representative of your vehicle identification number.) 1.
Page 235 Maintenance and Specifications Transmission/Transaxle code designations You can find a transmission/transaxle code on the vehicle certification label which is located on the door pillar. The following table tells you which transmission or transaxle each code represents. Truck application: Code Transmission Description Manual transmission Manual 5–speed overdrive (Mazda R2) Manual 5–speed overdrive (Close ratio)
Page 236 Maintenance and Specifications Code Transmission Description Electric One speed electric Automatic 5–speed overdrive (5R44E) Automatic 5–speed overdrive (5R55W) Passenger car application: Code Transmission/Transaxle Description Front wheel drive manual transaxle 5–speed overdrive (MTX75) 5–speed overdrive (M5) Front wheel drive automatic transaxle 4–speed overdrive (4FE) 3–speed (Mazda) 4–speed overdrive (AX4S)
Page 237: Accessories
In addition, each accessory is made from high quality materials and meets or exceeds Ford’s rigorous engineering and safety specifications. Ford Motor Company will repair or...
Page 238 Accessories Floor mats Interior trim kits Leather wrapped steering wheels Scuff plates Speed control Lifestyle Bike racks Cargo organization and management Engine block heaters and blankets Peace of mind Airbag anti-theft locks First aid and safety kits Full vehicle covers Locking gas cap Navigation systems Remote start...
Page 239: Index
Index Index acid, treating emergencies ..192 jumping a disabled battery ..163 maintenance-free ....192 ABS (see Brakes) .....132 replacement, specifications ...228 Air bag supplemental restraint servicing ........192 system ......107–108, 112 BeltMinder .........102 and child safety seats ....109 description ......108, 112 Brakes ........131–132 disposal ........114 anti-lock ........132 driver air bag ....110, 113...
Page 240 ......163 Cruise control Emission control system ..208 (see Speed control) ....60 Engine ........231–232 Customer Assistance ....148 cleaning ........181 Ford accessories for your coolant ........194 vehicle ........184 fail-safe coolant ......198 Ford Extended Service idle speed control ....192 Plan ..........172 lubrication Getting assistance outside specifications ....230–231...
Page 241 Index recommendations ....191 refill capacities ......228 specifications ....230–231 Hazard flashers ......149 Exhaust fumes ......131 Head restraints ......88 Headlamps ........38 aiming ........40 Fail safe cooling ......198 autolamp system .......38 Floor mats ........73 bulb specifications ....42 Fluid capacities ......228 daytime running lights .....38 flash to pass ......39 Fuel ..........200 calculating fuel...
Page 242 Index Lumbar support, seats ....90 Jack ..........158 positioning .......158 storage ........158 Message center ......69 reset button ......69 Jump-starting your vehicle ..163 select button ......70 Mirrors automatic dimming rearview mirror ........59 Keyless entry system ....82 fold away ........59 autolock ........81 heated ........59 keypad ........82 side view mirrors (power) ..59 programming entry code ..82...
Page 243 Index fluid, checking and adding ..210 child safety seats ....118 fluid, refill capacity ....228 front seats .........88 fluid, specifications ....230 SecuriLock passive anti-theft Power Windows ......58 system ........84–86 Servicing your vehicle ....186 Setting the clock Radio ......20, 23, 26, 28 AM/FM stereo ......28 Rear window defroster ....37 AM/FM/CD .........26...
Page 244 Index Traction control ......134 Vehicle loading ......142 Traction-lok rear axle ....141 Ventilating your vehicle ...131 Transmission ......137 brake-shift interlock (BSI) ..137 fluid, checking and adding (automatic) ......211 Warning lights (see Lights) ..10 fluid, refill capacities ....228 Washer fluid ......188 lubricant specifications ..230–231 Water, Driving through .....141 Trunk ...........75 remote release ....72, 78...

Ford Crown Victoria 2004 Owner's Manual

Introduction

Instrument Cluster

Entertainment Systems

Climate Controls

Lights

Driver Controls

Locks and Security

Seating and Safety Restraints

Driving

Roadside Emergencies

Customer Assistance

Cleaning

Maintenance and Specifications

Accessories

Index

Quick Links

Table of Contents

Need help?

Questions and answers

Related Manuals for Ford Crown Victoria 2004

Summary of Contents for Ford Crown Victoria 2004

Table of Contents