Table Of Contents - NEC Univerge SC8100 Installation Manual

Table of Contents

Description ........................................................................................................ 4
Requirements
................................................................................................................................... 5
Telephone System ............................................................................................................. 5
PC Specification ................................................................................................................. 5
Data Storage ...................................................................................................................... 5
Licensing
............................................................................................................................................. 6
Installation Scenarios
Scenario 1 - A Central MyCalls PC Colleting from Multiple PBX's ..................................... 7
Scenario 2 - Clustered Installation with a Cluster server and Node Cluster Clients ............ 8
Scenario 3 - Clustered Install with Group Cluster Clients ................................................... 9
Scenario 4. A Cluster Server with Node Cluster Clients and Group Cluster Clients. ........ 10
Installation Procedures
Scenario 1 - Single MyCalls PC, Multiple PBX's with SQL Express 2005. ....................... 11
Scenario 2 - Clustered Installation with a Cluster Server and Node Cluster Clients ......... 14
Scenario 4 - A Cluster Server with Node Cluster Clients and Group Cluster Clients. ........ 24
Scenario 5 - Netlink installation ....................................................................................... 24
Scenario 6 - MyCalls Call Centre and Enterprise (Non-Netlink) ....................................... 25
Scenario 7 - MyCalls Call Recorder and Enterprise ......................................................... 25
Using MyCalls with SQL 2005
Installing the MyCalls and the MyCalls Database on a SQL 2005 Server ......................... 26
Installing MyCalls and The MyCalls Database on Separate PC's
Installing the MyCalls Database ....................................................................................... 29
Testing The Connection to the MyCalls Database ............................................................ 32
Adding an SV8100 or Aspire. ........................................................................................... 33
Adding an XN120 ............................................................................................................. 37
Using MyCalls Enterprise
Real Time Windows ......................................................................................................... 39
Reporting - Non Clustering Mode ..................................................................................... 39
Reporting - Clustering Mode ............................................................................................ 40
Users ............................................................................................................................... 40
.................................................................................................................... 7
............................................................................................................... 11
................................................................................................ 26
.......................................................................................................... 39
......................... 29