Overview; Obtaining Service - SAFARI Trek 2002 Owner's Manual

S O
ERVICE VERVIEW
We want to make sure you receive a quality unit that will serve you with a minimum of
problems; however, your coach contains thousands of components, assembled by hun-
dreds of technicians, with countless procedures. These components are subjected to condi-
tions far harsher than any found in stationary housing. Our Quality Assurance department
puts each coach to the test with procedures that check vibration, dust, and extremes in
temperature and humidity. Occasionally, some problems will arise.
We have a full service program designed to take care of you and your coach. The corner-
stone is the Service and Warranty department, and its fully equipped service center. In
addition to working on your coach, our technicians can give technical advice over the
phone and arrange for service by other centers across the country. We take pride in serv-
ing you.
To get the most from our service system, there are a number of things you should know.
This chapter outlines our procedures and gives many recommendations for you to follow
when something happens to you on the road.
O S
BTAINING ERVICE
If your coach needs service when you are home or on the road, there are Authorized
Service Centers located across North America. If an appliance in your coach needs service,
the service center will also act in your behalf to make or arrange for repairs on most of the
appliances under warranty. See the Appliances section of this chapter for details. There is a
listing at the end of this chapter of the manufacturers' service and warranty phone numbers
in case you wish to contact the manufacturer directly.
Trek Owner's Manual
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