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Troubleshooting - KitchenAid BUILT-IN REFRIGERATOR Use And Care Manual

Side by side built-in refrigerator.
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Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Your refrigerator will not operate
Is the power supply cord unplugged? Plug into a grounded
3 prong outlet.
Has a household fuse or circuit breaker tripped? Replace
the fuse or reset the circuit breaker.
Is the refrigerator or freezer control turned to the OFF
position? See "Using the Control(s)."
Is the refrigerator defrosting? Recheck to see if the
refrigerator is operating in 30 minutes. Your refrigerator will
regularly run an automatic defrost cycle.
Is the refrigerator not cooling? For models with digital
controls, turn the unit OFF then ON again to reset. See
"Using the Control(s)." If this does not correct the problem,
call for service.
The lights do not work
Is the power supply cord unplugged? Plug into a grounded
3 prong outlet.
Is a light bulb loose in the socket or burned out? See
"Changing the Light Bulb(s)."
Has the door been open more than 10 minutes? When the
door is held open for more than 10 minutes, the "Door Open"
indicator light will flash and the interior lights will shut off. See
"Door Open" in "Using the Control(s)."
There is water in the defrost drain pan
Is the refrigerator defrosting? The water will evaporate. It is
normal for water to drip into the defrost pan.
Is it more humid than normal? When it is humid, expect that
the water in the defrost pan will take longer to evaporate.
The motor seems to run too much
Is the room temperature hotter than normal? The motor
will run longer under warm conditions. At normal room
temperatures, expect your motor to run about 80% of the
time. Under warmer conditions, it will run even more.
Has a large amount of food just been added to the
refrigerator? Adding a large amount of food warms the
refrigerator. The motor normally will run longer to cool the
refrigerator back down.
Are the doors opened often? The motor will run longer
when this occurs. Conserve energy by getting all items out at
one time, keeping food organized, and closing the door as
soon as possible.
Are the controls not set correctly for the surrounding
conditions? See "Using the Control(s)."
Are the doors not closed completely? Close the doors
firmly. If they do not close completely, see "The doors will not
close completely" later in this section.
Are the condenser coils dirty? This prevents air transfer and
makes the motor work harder. Clean the condenser coils.
Refer to the "Cleaning" section.
16

TROUBLESHOOTING

NOTE: If not due to any of the above, there may be a problem
with the water line. Call for service.
Are the door gaskets not sealed all the way around?
Contact a technician or other qualified person.
NOTE: Your new refrigerator will run longer than your old one
due to its high-efficiency motor.
The refrigerator seems to make too much noise
The sounds may be normal for your refrigerator. See "Normal
Sounds."
The ice maker is not producing ice or not enough ice
Has the ice maker just been installed? The ice bin holds
14 to 17 lbs (6.4 to 7.7 kg) of ice. The ice bin can take three to
four days to completely fill, if no ice is used during this time.
Is the freezer temperature cold enough to produce ice?
Wait 24 hours after ice maker hookup for ice production. See
"Using the Control(s)."
Is the ice maker wire shutoff arm in the OFF (arm up)
position (on some models)? Lower the wire shutoff arm to
the ON (arm down) position. See "Ice Maker and Storage
Bin."
Is the ice maker switch in the OFF (right) position (on
some models)? Move ice maker switch to the ON (left)
position. See "Ice Maker and Storage Bin."
Is the water line shutoff valve to the refrigerator turned
on? Turn on the water valve. See "Connect Water Line to
Refrigerator" in the Installation Instructions.
Does the ice maker mold have water in it or has no ice
been produced? Make sure your refrigerator has been
connected to a water supply and the supply shutoff valve is
turned on. See "Connect Water Line to Refrigerator" in the
Installation Instructions.
Is an ice cube jammed in the ice maker ejector arm?
For models with an interior ice bin, remove the ice from the
ejector arm with a plastic utensil. For models with an ice bin
located on the freezer door, access the ice maker by
depressing the ice sensor door on the upper left side of the
freezer interior. While depressing the sensor door, lift the ice
maker service door and remove the ice from the ejector with
a plastic utensil. See "Ice Maker and Storage Bin."
Has a large amount of ice just been removed? Allow three
to four days for an empty ice bin to completely fill, if no ice is
used during this time.
Are the controls set correctly? See "Using the Control(s)."
Is there a water filter installed on the refrigerator? The
filter may be clogged or installed incorrectly. Check the filter
installation instructions to ensure that the filter was installed
correctly and is not clogged. If installation or clogging is not a
problem, call a technician or other qualified person.

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