General Problems - Pace sky+ User Manual

❖ General problems

Problem
You've forgotten your
PIN.
You can't find your
Sky+ remote control.
Nothing is happening.
Your Sky+ remote
control isn't working.
Your Sky+ remote
control works with
your TV but not with
your Sky+ set top box.
Your Sky+ remote
control isn't working
with your TV.
tv, vol and mute keys
don't work with your TV.
You can't find a
channel you have
previously watched.
On-screen interference.
74
Possible reason
Your Sky+ set top box is
not plugged into the
mains.
Your Sky+ set top box is
switched off (the
standby light (S) is red).
The batteries are flat or
something is between your
Sky+ remote control and
your Sky+ set top box.
Someone has pressed tv
on your Sky+ remote
control.
Someone has pressed
Sky on your Sky+
remote control.
Your Sky+ remote control
isn't properly set to
operate your TV.
The channel only
broadcasts for part of the
day.
Your TV or video recorder
is not correctly tuned.
What to do now
Call Sky+ Customer Service. To find the Sky+ Customer
Service number, select the Telephone Numbers option
from the Services screen.
Use the buttons on the front of your Sky+ set top box.
You can perform most functions using these buttons.
Make sure the mains lead is properly plugged in and
your Sky+ set top box is switched on.
Press Sky on your Sky+ remote control.
Make sure you point your Sky+ remote control directly
at your Sky+ set top box, and that nothing is between it
and your Sky+ set top box. The remote command light
should flash on your Sky+ set top box and on your Sky+
remote control each time you push a remote control
key. If neither light flashes, check the batteries in your
Sky+ remote control.
Press tv then Sky on your Sky+ remote control.
Press tv on your Sky+ remote control.
Refer to Setting your Sky+ remote control to operate your
TV on page 57.
Check the TV Guide listings to see when the channel is
available.
Check that your TV and video recorder are correctly
tuned to your Sky+ set top box.
For further information, refer to your TV and video
recorder instruction books.
In some cases your Sky+ set top box may need re-tuning.
Call Sky+ Customer Service for further advice. To find
the Sky+ Customer Service number, select the Telephone
Numbers option from the Services screen.
Sky+ User's Guide