Solving Problems; On-Screen Messages - Pace sky+ User Manual

Solving problems

❖ On-screen messages

Message
Please insert your Sky
Viewing Card
There is a problem with
your Sky Viewing Card
Please insert your new
Sky Viewing Card
This viewing card is
not authorised
There is a problem with
your viewing card
This is the wrong card for
this Sky+ set top box.
Insert the correct Sky
Viewing Card
The current viewing
card is not a Sky card.
Please insert your Sky
viewing card
This programme is not
available
You cannot purchase
this programme at the
moment
This programme has
already started
Sky+ User's Guide
Possible reason
There is no viewing card
in the Sky Viewing Card
slot in your Sky+ set top
box.
Your Sky+ set top box
cannot recognise your
viewing card.
You have inserted your
old Sky Viewing Card.
Your Sky Viewing Card is
not authorised.
Your Sky Viewing Card has
developed a problem.
You have more than one
set top box and have put
the wrong Sky Viewing
Card in this Sky+ set top
box.
You have inserted a
different kind of card into
the Sky Viewing Card slot
of your Sky+ set top box.
This programme is not
available in your area.
You cannot buy this
programme now.
The programme has
already started and you
cannot purchase it now.
What to do now
Insert your viewing card into the Sky Viewing Card
slot.
Check it is your Sky Viewing Card. Check it is in the right
way up. Check that your card is not damaged.
If the problem continues, call Sky+ Customer Service.
To find the Sky+ Customer Service number, select the
Telephone Numbers option from the Services screen.
Remove your old Sky Viewing Card and insert your new
Sky Viewing Card.
Call the telephone number shown on your screen to
get your Sky Viewing Card authorised.
Call Sky+ Customer Service. To find the Sky+ Customer
Service number, select the Telephone Numbers option
from the Services screen.
Insert the correct Sky Viewing Card for this Sky+ set top
box.
Remove the card and replace it with your Sky Viewing
Card.
You will not be able to watch this programme.
You may be able to buy it later.
Check the listings to find out when it is next on.
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