Owner Assistance - Chevrolet El Camino 1983 Owner's Manual

SECTION 6
OWNER. ASSISTANCE
Your satisfaction and goodwill are
important
to your dealer
and to
Chevrolet.
Normally, ' any problems with the '
sales
transaction or
the
operation of your
. vehicle will be resolved by 'Your dea!er:'s "SaleS or Service departments.
Sometimes, however, '
deSpite the
best
intentions of at! concerned,
rrisunderstandi can
0CClI'.
If
-your
Pfoblem
has
not-been resotved
to
ycu
salisfac(ion,
we
suggest
You
follow theSe
steps: .
STEP
otIIE · ·
DitcuM your
problem
with •
member
of dNlwship
managemenL
~ ' can
often
be qUckIy
reSOlved al that leVef .• the
problem has already been reviewed with the Sales or Service manager. contact
the
owner of the
dealership or the General Manager.
STEP TWO • Contact lhe Chevrolet Zone Oftlce cloeest to you. Zone ·
otrlces In
the
UnIted StMH are listed on thl: ro.kMlng pages. (In Canada,
contact
the
isted General Motors
of-canada
Zone Office.) n
yolJ'"
problem
(31'1
be c:p..tlckly resolved by the
dealership
without further
help,
conlaCllhe Zone's
Consumer Relations Department, a1d
prcwlde them with:
• YOOt
name, address and telephpne.number
• Vehicle Identification Number (This is available
from
the vehicle registration
or title, or the plaia attached
to
the
left top
Of the instrument panel and
visible ttwough the windshield.)
• Dealer's name lWld location.
• Vehicle's
deivery
dale
and present
miteege.
• NabJe
of
probtem. ,
A
convenient form
for
your
use is ~ed in
this section.
STEP THREE - Conblet the Consumer Relations Repre ..
ntative,
Chrlrolet Central Office, Chevrolet Motor Dlvlaion, at the IKIdress .hown
on
the
following
pages.
(In
Ganada,
,contact the
Customer
Services
Representative. General Mo(ors of Canada Lid.,
at lhe address shown on
the
lQIIowing
pages.)
The representative will review all the facts Involved. Then,
if
it
is tell some tt.ther action can be taken, the Zone ,will be so advtsed. In
any
case, your contact
wi.
be acknowledged
provicing
ChevroIet's posltlon in the
matter.
When contacting
the
zOne or 'Central Office, please ~ In mind that your
problem will likely
be resolved in
the
dealership, using the dealer's facilities,
equipment and personnel.
That
is
why
we
suggest
that
you foftow the above
steps
in
sequence
when
you
have a probtem.
Our
el!p9rience ha9
shown
lh1rt
this has been a very successful procecbe and
helps
to eMlM'e the satisfaction
at
our customers. How'evef. in
the event that
you have follc:iwad these
guidelines
and have
not been
substantial)'
satisfied,
Chevrolet wants you
to
be aware
of
GM's
~·ctlarge
Metiation l
ArbitratiOn
Prqgram administerod
by the
Better:
Business Bu'eau. This program provides
for the review
of ,
the facts involved 'by an
impartial
third
party.
For further
information concerning program
eligibility, call our Zone Office neareast you or
a
lOcal
BBB
office. .