Support - Vista VK2-1080XVRDPTZ User Manual

7) Support

The support page provides valuable information on troubleshooting and contact information,
should you require technical assistance.
• Logs: The VK2-1080XVRDPTZ supports system and event log information. Click the
System Log button to get the system log data or the Event Log button to get information
on events.
• Reports:
- Server Report: Click the Server Report button to get the important information about the
server's status; this should always be included when requesting support.
- Parameter List: Click the Parameter List button to see the unit's parameters and their
current settings.
• Health Check:
- System Check: Click the System Check button to get the important information about the
camera's system resources. You can see the pop-up window below.
- Media Check: Click the Media Check button to get the information about the camera's
video and audio stream. You can see the pop-up window below.
VK2-1080XVRDPTZ User Manual V1.0
62