Troubleshooting Suggestions - Certance LTO-2 Online User's Manual

Troubleshooting Guide
Clicking on Properties to view the Resources tab.
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In Unix/Linux systems, you may find information on any currently installed SCSI HBA by viewing the
boot log text file. Refer to your operating system documentation for specific information on reviewing
your system configuration.
After installing the SCSI HBA, reboot the system. Then ensure that the operating system recognizes
the HBA and that there are no conflicts with other adapters.
Adding the Tape Drive
We recommend that the LTO-2 half-height tape drive be attached to a dedicated SCSI HBA. In addi-
tion to enabling the best performance for your tape drive, a dedicated SCSI HBA reduces the
chances of installation difficulties arising from duplicate SCSI IDs on the same bus channel.
Ensure that the SCSI cable is of high quality and conforms to Ultra 2 SCSI specifications. A lesser
quality cable or a cable that does not conform to the Ultra 2 SCSI specification may cause intermit-
tent write/read errors, SCSI timeouts, and corrupted data.

Troubleshooting Suggestions

Computer will not Boot
If the computer has booted up and operated properly prior to adding a SCSI HBA and tape drive,
but does not boot now:
1. Remove the SCSI HBA controller if it is installed.
Reboot the system.
2.
If the system boots normally, the problem is resolved.
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Otherwise, ensure that SCSI HBA is compatible with system, does not have burnt com-
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ponents. Reseat the SCSI HBA in a different PCI slot and reboot the computer. If the sys-
tem still does not boot, contact Technical Support.
Troubleshooting Suggestions
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