Troubleshooting - Desa CGEF26 Safety Information And Installation Manual

WARNING: Turn off appliance and let cool before servicing. Only
a qualified service person should service and repair heater.
OBSERVED PROBLEM
Fireplace turns off and will not
turn on
Flame is not moving
Dim or poorly visible flame
Log set and/or ember is not
glowing
Flame sputters
Remote control does not work
Fireplace will not come on when
switch is flipped to ON
116686-01A

TROUBLESHOOTING

POSSIBLE CAUSE
1. Fireplace has overheated
and safety devise has cause
thermal switch to disconnect
or home circuit breaker has
opened
1. Loose wiring
2. Flame motor defective
1. Bulb(s) are burnt out
2. Wiring is loose
1. Bulb(s) are burnt out
1. Flame motor is defective
1. Low batteries
1. Fireplace is not plugged in to
an electrical outlet
2. Fuse has blown
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REMEDY
1. Reset switch by turning main
power switch off and waiting
5 minutes then turning it back
on
1. Inspect wiring for loose con-
nections
2. Call a qualified service techni-
cian to replace flame motor
1. Inspect bulbs and replace if
necessary
2. Inspect wiring for loose con-
nections and repair or replace
if necessary
1. Inspect bulbs and replace if
necessary
1. Call a qualified service techni-
cian to replace flame motor
1. Replace AA batteries in re-
mote control
1. Check plug
2. Replace fuse (see Figure 2,
page 3) with F3.15A fuse
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