Contacting Customer Service; Frequently Asked Questions - Litter-Robot II Standard Unit Manual Manual

Contacting Customer Service

If you have any questions, concerns or need assistance,
contact Automated Pet Care Products, Inc.; we'll be glad
to help.
help@litter-robot.com
Toll-free: 1-877-250-7729
Phones: M – F: 10 AM – 5 PM Eastern
Email: M – F: 10 AM – 10 PM
You can also write to us at:
Automated Pet Care Products, Inc.
40 W. Howard
Suite B-5
Pontiac, MI 48342
If repairs are necessary, call or email us to obtain an
RMA number prior to returning your Litter-Robot.
Toll Free: 877-250-7729 www.Litter-Robot.com 35

Frequently Asked Questions

Will my cat actually go inside the Globe?
Cats are generally curious and will investigate any new
object. Cats that are already used to a covered litter
box may be quicker to investigate. We recommend that
the Litter-Robot be placed in the same location where
the old litter box used to be. The old litter box can be
left near the Litter-Robot for a short time. Take a cup of
litter from the old litter box and add it to the clean litter
in the Litter-Robot. The scent will be familiar, and the
cat will be inclined to investigate. Once your cat has
ventured inside and feels the litter under its paws, it will
know what to do. Please read the section "Getting Your
Cat to Use Litter-Robot" in this manual.
Can kittens use the Litter-Robot?
We do not recommend that kittens or cats weighing 5
lbs or less use the Litter-Robot in the unattended
automatic mode. Their low weight may not activate the
Cat Sensor. Cats should be at least 5 lbs before using
the Litter-Robot in the automatic mode.
CAUTION: Leave the Litter-Robot turned off and
only start the cleaning cycle manually (see
"Getting Your Cat to use the Litter-Robot") until
you are sure that all cats in the household are
heavy enough to activate the Cat Sensor.
36 Toll Free: 877-250-7729 www.Litter-Robot.com