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Hughes Thuraya IP Voyager User Manual

Hughes thuraya ip voyager user guide
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User Guide
Revision 5
3500883-0001
PROPRIETARY NOTICE
All rights reserved. This publication and its contents are proprietary
to Hughes Network Systems, LLC. No part of this publication may
be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration
Lane, Germantown, Maryland 20876.
HUGHES, HughesNet, IPoS, SPACEWAY, AIReach, Broadband
Unbound, and Connect to the future are trademarks of Hughes
Network Systems, LLC. All other trademarks are the property of
their respective owners.
Copyright © 2014 Hughes Network Systems, LLC

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Summary of Contents for Hughes Thuraya IP Voyager

  • Page 1 PROPRIETARY NOTICE All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.

  • Page 3: Warning Symbols Used In This Guide

    Safety Information For your safety and protection, read this entire user guide before you attempt to use the Thuraya IP Voyager. In particular, read this safety section carefully. Keep this safety information where you can refer to if necessary. Warning Symbols Used in this Guide This section introduces the various types of warnings used in this document to alert you to possible safety hazards.

  • Page 4: Warnings For The Thuraya Ip Voyager Terminal

    BDU and follow the instructions found in the Installation manual. General Handle your Thuraya IP Voyager with care. The ADU is weather resistant per IEC 60529 IP56; however, do not submerge the unit. Avoid exposing the Thuraya IP Voyager to extreme hot or cold temperatures outside the range -25ºC to +55ºC.
  • Page 5 Therefore, people who wear a cardiac pacemaker and who want to use the Thuraya IP Voyager should seek the advice of their cardiologist. If, as a pacemaker user, you are...
  • Page 6 Hughes Network Systems, LLC, declares under our sole responsibility that the product Hughes 9105 Satellite IP Terminal to which this declaration relates, is in conformity with the following standards and/or other normative documents: ETSI EN 301 444, ETSI EN 300 328, ETSI EN 301 489-1, ETSI EN 301 489-17, ETSI EN 301 489-20, IEC 60950-1.

  • Page 7: Table Of Contents

    DVANCED ETTINGS CREEN UPGRADING THE T IP V ............20 HURAYA OYAGER .................. 20 PGRADING OFTWARE TROUBLESHOOTING ..................22 ................. 22 ENERAL ROUBLESHOOTING ....................... 25 TATUS ODES GLOSSARY......................37 SPECIFICATION ....................39 INDEX ........................ 41 Thuraya IP Voyager User Guide...

  • Page 9: Introduction

    The Thuraya IP Voyager works with your computer using an Ethernet or Wi-Fi connection much like commercially available wireless routers. Note that the Wi-Fi Access Point in the Thuraya IP Voyager uses a separate subnet and DHCP server than the wired Ethernet port. An internal router allows IP traffic to flow seamlessly between the two subnets and out over the satellite link.

  • Page 10: Quick Reference

    Quick Reference This section serves as a reference guide, identifying the key operational aspects of using the Thuraya IP Voyager system and the Controls and Indicators on the Thuraya IP Voyager and their functions. Global Positioning System Operation The Thuraya IP Voyager contains an integrated Global Positioning System (GPS) receiver that is used to provide location information.

  • Page 11: Web Man Machine Interface (Wmmi) Screens

    Web Man Machine Interface (wMMI) Screens The Thuraya IP Voyager can be accessed through a standard web browser interface. To accomplish this, the connected computer must have one of the following supported browsers installed along with Java enabled (Java Runtime Environment 1.3.1 or later).

  • Page 12: Home Screen

    CREEN The Home Screen provides you with key summary status information about the Thuraya IP Voyager and is also a gateway into Thuraya IP Voyager management. Network Status: Provides the status of the network connection. Transmit Rate: Provides the requested and actual transmit channel data rate.

  • Page 13: Properties Screen

    GPS: The display includes the GPS receiver state (On/Off), GPS satellites visible, GPS validity, compass direction and ADU angle. Once a GPS position is obtained, the Thuraya IP Voyager will provide the compass direction and degrees of elevation to the satellite. This information can be used to ensure that the ADU has a clear view of the Thuraya satellite at the current location.

  • Page 14: Statistics Screen

    The Statistics Screen provides you with an estimate of your data usage. Data usage figures are obtained by counting the bytes in the IP packets received by and sent from the Thuraya IP Voyager. You can view both “since power on” (per session) and “cumulative” (lifetime) data usage counts.

  • Page 15: Connection Management Screen

    -- will be allowed. If enabled, the terminal will not set up a connection unless the requested rate is available from the network. Remember to click Apply to save any changes or they will be lost. Thuraya IP Voyager User Guide...

  • Page 16: Status Screen

    The Status Screen, displayed in a separate window, provides you with a constantly updated flow of dynamic information and a concise summary of the Thuraya IP Voyager status. When the Status Screen is open, its information is updated every minute.

  • Page 17: Settings Screens

    Network Settings screen, you must press SAVE and exit the wMMI, reboot your computer, and power the Thuraya IP Voyager off and then back on so that the new settings can take effect. Thuraya IP Voyager User Guide...
  • Page 18 (DNS) automatically assigned by the network during the period when the terminal connects to the network. Static DNS Host: If this button is selected, the Thuraya IP Voyager uses the DNS address you enter in the DNS Address field. You should...

  • Page 19: Port Forwarding Configuration Creen

    APN Selection: If use of multiple Internet Service Providers is required, you can modify the current Access Point Name (APN) value. You should modify these fields only if directed to do so by your Service Provider. The Thuraya IP Voyager User Guide...

  • Page 20: Security Management Screen

    CREEN The Security Management Screen allows you to impose a tighter level of security on your Thuraya IP Voyager. SIM PIN Disable/Enable: If Enabled, a prompt requests you to enter the SIM PIN each time you power up the modem. This helps prevent unauthorised use of your SIM.

  • Page 21: Ethernet Mac Filtering Configuration Creen

    Management Screen. This will take you to the Ethernet MAC Filtering Configuration Screen. MAC F THERNET ILTERING ONFIGURATION CREEN From this screen you can enable and disable Ethernet MAC filtering and you can specify up to eight MAC addresses in the white list. Any Thuraya IP Voyager User Guide...

  • Page 22: Login Settings Screen

    Service Provider. Service Provider Security: If this is enabled, you can enter a User Name and Password for authentication between the Thuraya IP Voyager and your Service Provider. Your Service Provider will let you know if this step is required and give you the necessary information.

  • Page 23: Wlan Configuration Screen

    WLAN Local IP Address: The WLAN network uses the default subnet of 192.168.129.xxx with DHCP addresses starting at 192.168.129.100. The two least significant octets can be changed to different values; however, the WLAN subnet must remain distinct from that used by Ethernet. Thuraya IP Voyager User Guide...

  • Page 24: Wlan Security Screen

    WPA/WPA2 Pass Phrase: Under WPA and WPA2 enter a secret pass phrase as per the password policy length that will become the master key for WLAN access. Thuraya IP Voyager User Guide...

  • Page 25: Remote Access Screen

     Only one Remote Access session is supported at any one time  The Thuraya IP Voyager must have an active PDP context in place  The remote access password can be changed by entering a...
  • Page 26 Note that remote access does use satellite data that will be billed to the account on the user terminal. The remote access data also shares the channel with any other traffic being sent and received by the Thuraya IP Voyager. Thuraya IP Voyager User Guide...

  • Page 27: Advanced Settings Screen

    Thuraya IP service. This full search can take up to 20 minutes. Buffering: When buffering is enabled the Thuraya IP Voyager can store more data to handle bursts of IP traffic from connected devices. When buffering is disabled, only the minimum of traffic is stored to reduce latency.

  • Page 28: Upgrading The Thuraya Ip Voyager

    Upgrade link on the Properties Page if connected to the Thuraya IP Voyager. 3. Go to the web site area for Thuraya IP Voyager updates. 4. To download, select the latest upgrade package. The browser proceeds to retrieve the package.
  • Page 29 10. Once loaded onto a PC, the upgrade program can be used to upgrade any number of Thuraya IP Voyager units. Just connect them one at a time and execute the upgrade program. Thuraya IP Voyager User Guide...

  • Page 30: Troubleshooting

    Troubleshooting Some general hardware and software problems you may encounter in the installation and operation of Thuraya IP Voyager along with the possible source of these problems and how to correct them. System Status codes and descriptions reported to you by the Thuraya IP Voyager on the wMMI screens, along with their possible causes and solutions.
  • Page 31 PUK when prompted. Thuraya IP No signal or weak Make sure no obstruction is blocking Voyager cannot signal. the ADU. Make sure that you do not locate itself using place any objects over the ADU. Thuraya IP Voyager User Guide...
  • Page 32 The ADU may be You may need to reposition the blocked. Thuraya IP Voyager, verifying that there are no obstructions blocking the satellite signal and that the ADU has a clear view of the sky in the direction of the satellite.

  • Page 33: Status Codes

    Problem Possible Cause Action Thuraya IP Terminal is Let the Thuraya IP Voyager cool Voyager stops overheated. down before attempting to sending data even resume operation. with good network connection. The Signal Quality Normal behaviour. There are several types of...
  • Page 34 6 A required data field Absence of a SIM card was incorrectly is missing from the SIM required data programmed and is missing one or card. Please contact field on the SIM more required fields. The SIM card Thuraya IP Voyager User Guide...
  • Page 35 10 The network Network Verify settings, Power down the detached the terminal, connection Thuraya IP Voyager and try by the network. Verify broken with an again. If the problem continues, your settings (APN, IP unknown cause. contact your Service Provider.
  • Page 36 Power down the Thuraya IP failure - SM network failure due to the Voyager and try again. If the failure. Power down network Session problem continues, contact and try again. Manager (SM). your Service Provider. Thuraya IP Voyager User Guide...
  • Page 37 Internal software Power down the Thuraya IP failure - GPRS stack error. Voyager and try again. If the could not detach from problem continues, contact MUX interface. Power your Service Provider. down and try again. Thuraya IP Voyager User Guide...
  • Page 38 Remove and reinsert the disconnected from the between PC and interface cable from both the Thuraya IP Voyager. Mobile Terminal PC and the Thuraya IP Voyager. Please ensure the has been When done reboot the Thuraya interface cable is removed, or the IP Voyager.
  • Page 39 TCP the PC have due to your PC connections. Power down the consumed all opening excessive Thuraya IP Voyager and try available connections. You must again. If the problem continues, connection restart your terminal to contact your Service Provider.
  • Page 40 110 Access to the Network service If the problem continues, network is not not available contact your Service Provider. available at the moment. Thuraya IP Voyager acquiring network. Power up the terminal under open sky and try again Thuraya IP Voyager User Guide...
  • Page 41 Service Provider. Unknown cause. cause unknown. Reacquiring connection… 116 Network Network If the problem continues, connection failure - connection contact your Service Provider. Insufficient resources. failure due to Network may be down. Reacquiring insufficient connection… resources. Thuraya IP Voyager User Guide...
  • Page 42 Modify the QoS settings and try connection failure - connection again. If the problem continues, Subscribed QoS failure because set all QoS settings to the rejected by network. the requested default values and try again. If Thuraya IP Voyager User Guide...
  • Page 43 Service Provider. 129 Network Access GPS fix may be Verify that the ADU has an open blocked-GPS location too old. view of the sky to get a GPS fix. Thuraya IP Voyager User Guide...
  • Page 44 Contact SP if problem persists 130 Network access GPS fix is too old. The Thuraya IP Voyager will unavailable - GPS acquire a new GPS location location needs and connection. Do not power updating. The Thuraya off the terminal BDU.

  • Page 45: Glossary

    APN and enter the value supplied by your Service Provider. BDU: Below Deck Unit. The Thuraya IP Voyager inside vehicle unit. DHCP: Dynamic Host Configuration Protocol. DHCP is a communications protocol that lets network administrators manage centrally and automate the assignment of IP addresses in an organization's network.
  • Page 46 Static Public Network IP Address field that follows. Status Code: A number which uniquely references an event or condition in a hardware or software system. In Thuraya IP Voyager, if there is a fault detected, the status code and a description are displayed at the bottom of the terminal wMMI Home and Status screens.

  • Page 47: Specification

    Thuraya Satellite tracking antenna External Connector HN221(Land-mobile) IEEE 802.11 b/g/n standard with: - WEP, WPA and WPA2 encryption WLAN Connectivity - SSID broadcasting control - MAC address filtering - DHCP Thuraya IP Voyager User Guide...

  • Page 48: Declaration Of Conformity

    Declaration of Conformity Thuraya IP Voyager User Guide...

  • Page 49: Index

    PIN ......11, 12, 22, 25, 37 WLAN ........14, 15 pointing ........23 wMMI ... 3, 9, 11, 19, 21, 22, 24, 36, Power button ........ 2 Private Satellite Modem IP Address ........6 Thuraya IP Voyager User Guide...

Table of Contents