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Hughes Thuraya Orion IP User Manual

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User Guide
Revision D
3500869-0001
PROPRIETARY NOTICE
All rights reserved. This publication and its contents are proprietary
to Hughes Network Systems, LLC. No part of this publication may be
reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane,
Germantown, Maryland 20876.
HUGHES, HughesNet, IPoS, SPACEWAY, AIReach, Broadband
Unbound, and Connect to the future are trademarks of Hughes
Network Systems, LLC. All other trademarks are the property of their
respective owners.
Copyright © 2019, 2021, 2023 Hughes Network Systems, LLC

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  • Page 1 PROPRIETARY NOTICE All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
  • Page 3 AFETY NFORMATION For your safety and protection, read this entire user guide before you attempt to use the Thuraya Orion IP. In particular, read this safety section carefully. Keep this safety information where you can refer to if necessary. ARNING...

  • Page 4: Warnings For The Thuraya Orion Ip Terminal

    BDU and follow the instructions found in the Installation manual. General Handle your Thuraya Orion IP with care. The ADU is weather resistant per IEC 60529 IP56; however, do not submerge the unit. Avoid exposing the Thuraya Orion IP to extreme hot or cold temperatures outside the range -25ºC to +55ºC.
  • Page 5 Therefore, people who wear a cardiac pacemaker and who want to use the Thuraya Orion IP should seek the advice of their cardiologist. If, as a pacemaker user, you are...
  • Page 6 INFORMATION TO USER Hughes Network Systems, LLC, declares under our sole responsibility that the product Hughes 9105 Satellite IP Terminal to which this declaration relates, is in conformity with the following standards and/or other normative documents: ETSI EN 301 444, ETSI EN 300 328, ETSI EN 301 489-1, ETSI EN 301 489-17, ETSI EN 301 489-20, IEC 60950-1.

  • Page 7: Table Of Contents

    UPGRADING THE T IP ............. 22 HURAYA RION ................. 22 PGRADING OFTWARE TROUBLESHOOTING ..................24 ................24 ENERAL ROUBLESHOOTING ....................28 TATUS ODES GLOSSARY ......................41 SPECIFICATION ....................43 INDEX ........................ 46 Thuraya Orion IP User Guide 3500869-0001 Rev. D...

  • Page 9: Introduction

    444kbits/s, just as if you were sitting at your office desk. The Thuraya Orion IP works with your computer using an Ethernet or Wi-Fi connection much like commercially available wireless routers. Note that the Wi-Fi Access Point in the Thuraya Orion IP uses a separate subnet and DHCP server than the wired Ethernet port.

  • Page 10: Quick Reference

    UICK EFERENCE This section serves as a reference guide, identifying the key operational aspects of using the Thuraya Orion IP system and the Controls and Indicators on the Thuraya Orion IP and their functions. LOBAL OSITIONING YSTEM PERATION The Thuraya Orion IP contains an integrated Global Positioning System (GPS) receiver that is used to provide location information.

  • Page 11: Web Man Machine Interface ( Wmmi) Screens

    MMI) S ACHINE NTERFACE CREENS The Thuraya Orion IP can be accessed through a standard web browser interface. To accomplish this, the connected computer must have one of the following supported browsers installed. • Internet Explorer 6.0 or later •...

  • Page 12: Home Screen

    CREEN The Home Screen provides you with key summary status information about the Thuraya Orion IP and is also a gateway into Thuraya Orion IP management. Network Status: Provides the status of the network connection. Transmit Rate: Provides the requested and actual transmit channel data rate.

  • Page 13: Properties Screen

    Restoring the factory defaults returns the Thuraya Orion IP settings to their original, just out-of-the-box state. This does not change the security code or SIM parameters. Please exercise caution when proceeding.

  • Page 14: Statistics Screen

    Version information for Radio Silence map file (if present) TATISTICS CREEN The Statistics Screen provides you with an estimate of your data usage. Data usage figures are obtained by counting the bytes in the IP packets Thuraya Orion IP User Guide 3500869-0001 Rev. D...

  • Page 15: Connection Management Screen

    Thuraya Orion IP. You can view both “since power on” (per session) and “cumulative” (lifetime) data usage counts. To reset the data counters of a session, simply check the reset boxes for transmit and/or receive and click the Apply button.

  • Page 16: Status Screen

    TATUS CREEN The Status Screen, displayed in a separate window, provides you with a concise real-time summary of the Thuraya Orion IP status. Content is updated every few seconds. Network Status: Provides the status of the network connection. Signal Quality: This bar graph displays satellite signal quality.

  • Page 17: Settings Screens

    CREEN After executing the necessary First Time Set-up steps to configure the Thuraya Orion IP, you may want to select the Network Settings Screen to check your network configuration. This screen provides you with control over key network access parameters. Here you find the appropriate Domain Name Service (DNS) and the Access Point Name (APN) information configured by your Service Provider.
  • Page 18 Network Settings screen, you must press Save and exit the wMMI, reboot your computer, and power the Thuraya Orion IP off and then back on so that the new settings can take effect. Private Local IP Address: This setting allows you to change the all four octets of the terminal’s (BDU) local gateway address.

  • Page 19: Port Forwarding Configuration Screen

    Static DNS Host: If this button is selected, the Thuraya Orion IP uses the DNS address you enter in the DNS Address field. You should check this box and enter an IP address only if directed to do so by your Service Provider.

  • Page 20: Security Management Screen

    CREEN The Security Management Screen allows you to impose a tighter level of security on your Thuraya Orion IP. SIM PIN Disable/Enable: If Enabled, a prompt requests you to enter the SIM PIN each time you power up the modem. This helps prevent unauthorised use of your SIM.
  • Page 21 To enable Ethernet MAC filtering, click on the Ethernet MAC Filtering Configuration link on the Security Management Screen. This will take you to the Ethernet MAC Filtering Configuration Screen. Thuraya Orion IP User Guide 3500869-0001 Rev. D...

  • Page 22: Ethernet Mac Filtering Configuration Screen

    Ethernet ports in favour of WiFi access only. Be sure to enable WiFi on the UT before disabling the Ethernet ports so that you do not lose access to the wMMI. Thuraya Orion IP User Guide 3500869-0001 Rev. D...

  • Page 23: Login Settings Screen

    Service Provider. Service Provider Security: If this is enabled, you can enter a User Name and Password for authentication between the Thuraya Orion IP and your Service Provider. Your Service Provider will let you know if this step is required and give you the necessary information.

  • Page 24: Wlan Configuration Screen

    (1-13) and USA/Canada (1-11)). If you try to activate a channel not supported in the selected region, the request shall be rejected with an error message. WLAN Channel: Select the WLAN channel from a drop down list. Thuraya Orion IP User Guide 3500869-0001 Rev. D...

  • Page 25: Wlan Security Screen

    (WEP), hiding the SSID and setting Media Access Control (MAC) filters. Access this screen by clicking the WLAN Security Settings link towards the bottom of the WLAN Configuration Screen. WLAN SSID Broadcast: Enable or Disable SSID broadcast. Thuraya Orion IP User Guide 3500869-0001 Rev. D...
  • Page 26 WLAN. MAC filtering changes only take effect after a power cycle of the terminal and are only enforced when some form of WiFi encryption is enabled. Thuraya Orion IP User Guide 3500869-0001 Rev. D...

  • Page 27: Remote Access Screen

    • Only one Remote Access session is supported at any one time • The Thuraya Orion IP must have an active PDP context • The Remote Access password can be changed by entering a new string in the Remote Access Screen password entry fields •...
  • Page 28 Note that Remote Access uses satellite data that will be billed to the account on the user terminal. The Remote Access traffic also shares the channel with other user traffic sent and received by the Thuraya Orion Thuraya Orion IP User Guide 3500869-0001 Rev. D...

  • Page 29: Dvanced Ettings Creen

    Orion IP and enabling this field. For more details, contact your service provider. Buffering: When buffering is enabled the Thuraya Orion IP can store more data to handle bursts of IP traffic from connected devices. When buffering is disabled, only the minimum of traffic is stored to reduce latency.

  • Page 30: Upgrading The Thuraya Orion Ip

    Upgrade link on the Properties Page if connected to the Thuraya Orion IP. 3. Go to the web site area for Thuraya Orion IP updates. 4. To download, select the latest upgrade package. The browser proceeds to retrieve the package.
  • Page 31 10. Once loaded onto a PC, the upgrade program can be used to upgrade any number of Thuraya Orion IP units. Just connect them one at a time and execute the upgrade program.

  • Page 32: Troubleshooting

    Thuraya Orion IP along with the possible source of these problems and how to correct them. System Status codes and descriptions reported to you by the Thuraya Orion IP on the wMMI screens, along with their possible causes and solutions. If unable to correct a problem please contact the Thuraya Orion IP dealer you purchased the unit from.
  • Page 33 Security Code, you must switch the invalid. changed. terminal off and on again to have access to another 10 retries. If you forgot the Security Code, contact your Service Provider. Thuraya Orion IP User Guide 3500869-0001 Rev. D...
  • Page 34 The ADU may be You may need to reposition the blocked. Thuraya Orion IP, verifying that there are no obstructions blocking the satellite signal and that the ADU has a clear view of the sky in the direction of the satellite.
  • Page 35 Thuraya Orion IP Terminal is Let the Thuraya Orion IP cool stops sending data overheated. down before attempting to even with good resume operation.

  • Page 36: Status Codes

    SIM card. If problem persists, return the unit to your Service Provider for service. 2: SIM card read/write Failure to read Power down the Thuraya Orion IP error. Power down and from or write to and try again. try again.
  • Page 37 SIM. and try again. turned on. 5: SIM card is not Hardware failure Power down the Thuraya Orion IP responding. Power to access the SIM and try again. down and try again. card. SIM card may be damaged.
  • Page 38 10: The network Network Verify settings, Power down the detached the terminal. connection Thuraya Orion IP and try again. Verify your settings broken with an If the problem continues, (APN, IP, etc.) and unknown cause. contact your Service Provider.
  • Page 39 Power down the Thuraya Orion connection failure – failure due to the IP and try again. If the problem SM network failure. network Session continues, contact your Service Power down and try Manager (SM). Provider. again. Thuraya Orion IP User Guide 3500869-0001 Rev. D...
  • Page 40 Power down the Thuraya Orion connection failure – error. IP and try again. If the problem GPRS stack could not continues, contact your Service detach from MUX Provider. interface. Power down and try again. Thuraya Orion IP User Guide 3500869-0001 Rev. D...
  • Page 41 Remove and reinsert the disconnected from the between PC and interface cable from both the Thuraya terminal. Mobile Terminal PC and the Thuraya Orion IP. Please ensure the has been When done reboot the Thuraya interface cable is removed, or the Orion IP.
  • Page 42 PC are that may open large numbers connections. Thuraya generating of connections and disable terminal is running out of excessive Internet these applications. resources. connections. If the problem continues, contact your Service Provider. Thuraya Orion IP User Guide 3500869-0001 Rev. D...
  • Page 43 If not, power down itself. To clear resources in the the Thuraya Orion IP and try immediately, restart terminal. again. terminal. If the problem continues, contact your Service Provider. 101: You were...
  • Page 44 Update the because the GPS GPS fix. If the problem GPS under open sky position is not continues, contact your Service and ensure you are valid. Provider. under the Thuraya coverage. Thuraya Orion IP User Guide 3500869-0001 Rev. D...
  • Page 45 If the problem continues, connection failure - connection contact your Service Provider. Service option failure because Network may be down. temporarily out of service option is order. Reacquiring temporarily out of connection… order. Thuraya Orion IP User Guide 3500869-0001 Rev. D...
  • Page 46 Service Provider. 124: Network Network If the problem continues, connection failure - connection contact your Service Provider. Invalid transaction id. failure due to Reacquiring invalid connection… transaction ID. Thuraya Orion IP User Guide 3500869-0001 Rev. D...
  • Page 47 Please GPS fix. If the problem obtain new GPS fix in continues, contact your Service an open area away Provider. from obstructions. Contact SP if problem persists Thuraya Orion IP User Guide 3500869-0001 Rev. D...
  • Page 48 Number and Cause Solution Description 130: Network access GPS fix is too old. The Thuraya Orion IP will unavailable - GPS acquire a new GPS location location needs and connection. Do not power updating. The Thuraya off the terminal BDU.

  • Page 49: Glossary

    Internet Service Providers (ISPs). If use of multiple ISPs is required in your network, on Thuraya Orion IP wMMI Network Settings screen you can enable APN and enter the value supplied by your Service Provider.
  • Page 50 Static Public Network IP Address field that follows. Status Code: A number which uniquely references an event or condition in a hardware or software system. In Thuraya Orion IP, if there is a fault detected, the status code and a description are displayed at the bottom of the terminal wMMI Home and Status screens.

  • Page 51: Specification

    Thuraya Satellite tracking antenna External Connector HN221(Land-mobile) IEEE 802.11 b/g/n standard with: - WEP, WPA and WPA2 encryption WLAN Connectivity - SSID broadcasting control - MAC address filtering - DHCP Thuraya Orion IP User Guide 3500869-0001 Rev. D...
  • Page 52 Declaration of Conformity Thuraya Orion IP User Guide 3500869-0001 Rev. D...
  • Page 53 Thuraya Orion IP User Guide 3500869-0001 Rev. D...

  • Page 54: Index

    WEP ........17, 18 pointing ........26 WiFi ..........1 Power button ......2 WLAN ......16, 17, 18 Private Satellite Modem IP wMMI .3, 10, 12, 23, 24, 25, 27, 41, Address ........6 Thuraya Orion IP User Guide 3500869-0001 Rev. D...

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