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Summary of Contents for Hughes 9502
- Page 1 Hughes 9502 Fixed Satellite Terminal P/N 3500509-0001 User Guide Document No. 3004146-0001 Rev H 18-January 2017...
- Page 2 Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
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Page 3: Table Of Contents
Messages concerning property damage / Messages concernant des dommages matériels ......6 Safety symbols ..........................7 Chapter 1 Product Description ..................13 Contents of the Hughes 9502 Kit ......................13 Optional Mounting Accessories ....................... 14 Main features of the 9502 ........................14 Interfaces ..............................15 Terminal Specifications ........................... - Page 4 Mounting the azimuth elevation bracket onto the pole ................48 Attaching RF cable to ODU ........................49 Attaching RF cable to the Hughes 9502 IDU ..................50 Connecting power leads to the Hughes 9502 IDU ................... 51 Powering up the Hughes 9502 ......................... 53 Coverage Map ............................
- Page 5 FIGURE 4-11 – AREA WHERE THE UT MAY SEE 2 SATELLITES FIGURE 4-12 – SIGNAL STRENGTH ON HOME PAGE FIGURE 4-13 – LED FLOW CHART FIGURE 4-14 - ADJUSTING ELEVATION FIGURE 4-15 - ADJUSTING AZIMUTH FIGURE 5-1 – 9502 IDU PROTECTIVE EARTH GROUNDING 9502 User Guide 3004146-0001 Rev H...
- Page 6 Tables TABLE 1 – TERMINAL SPECIFICATIONS ......................17 TABLE 2 – 9502 WEB UI LAYOUT ......................... 18 TABLE 3 – STATUS BAR ............................20 TABLE 4 – GPS STATUS ............................20 TABLE 5 – REMOTE CONTROL SMS MESSAGE COMMANDS ................ 40 TABLE 6 - AT UNSOLICITED RESPONSE CODES....................
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Page 7: Understanding Safety Alert Messages
DANGER indicates a potentially hazardous situation which, if not avoided, will result in death or serious injury. DANGER indique une situation potentiellement dangereuse qui, si elle n'est pas évitée, entraînera la mort ou des blessures graves. 9502 User Guide 3004146-0001 Rev H... -
Page 8: Messages Concerning Property Damage / Messages Concernant Des Dommages Matériels
AVIS est utilisée pour les messages concernant les dommages matériels, des dommages au produit ou de dysfonctionnement, de perte de données ou d'autres résultats indésirables, mais des blessures non personnelle. 9502 User Guide 3004146-0001 Rev H... -
Page 9: Safety Symbols
Warning Where you see this alert symbol and WARNING heading, strictly follow the warning instructions to avoid personal injury. Avertissement A la vue de ce symbole d’alerte et du terme AVERTISSEMENT, suivez rigoureusement les instructions d'avertissement pour éviter toute blessure. 9502 User Guide 3004146-0001 Rev H... - Page 10 Avoid placing the Terminal close to cigarettes, open flames or any source of heat. Changes or modifications to the Terminal not expressly approved by Hughes Network Systems will void the Warranty and could void your authority to operate this equipment.
- Page 11 Les changements ou modifications apportées au Terminal et non expressément approuvées par Hughes Network Systems annulent la garantie et peuvent annuler votre droit à utiliser cet équipement. Utilisez uniquement un chiffon doux humide pour nettoyer le terminal.
- Page 12 Seul le personnel qualifié peut installer ou réparer le matériel. Accessories Use Hughes approved accessories only. Use of non-approved accessories may result in loss of performance, damage to the Satellite Terminal, fire, electric shock or injury.
- Page 13 Hearing Aids Most new models of hearing aids are immune to radio frequency interference from Satellite Terminals that are more than 2 meters away. Many types of older hearing aids may be susceptible to interference, making it very difficult 9502 User Guide 3004146-0001 Rev H...
- Page 14 électrique peut entrainer des blessures graves ou mortelles. Protective Earth Grounding is recommended by Hughes for both the IDU and the ODU equipment. Please consult professional local advice for these requirements. Une mise à la terre de protection est recommandée par Hughes à...
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Page 15: Chapter 1 Product Description
Contents of the Hughes 9502 Kit The Hughes 9502 Kit (P/N 3500509-0001) is a two piece design that comes with an Indoor Unit (IDU), an Outdoor Unit (ODU) and a 10 meter RF cable that has an N type connection at both ends and an N to TNC adapter inside the cable bag for connection to the IDU. -
Page 16: Optional Mounting Accessories
3004066-0002) or by using the azimuth elevation bracket (P/N 1022994-0022) and an existing 1.5” diameter pole. Figure 1-5 - Azimuth/Elevation Bracket Main features of the 9502 The main features of the Hughes 9502 terminal are listed below: Use of Internet Protocol (IP) via the BGAN satellite network ... -
Page 17: Interfaces
Phone-to-SIM DP SIM Lock SP SIM Lock Interfaces The Hughes 9502 has the following interfaces: Ethernet connection (RJ45) USB 1.1 connection (USB Type-B) for PC to configure terminal (requires installation of Hughes USB driver. See www.bgan.hughes.com ... -
Page 18: Figure 1-6 - Front Side View Of Idu
3.5 mm stereo audio jack for audio tone or voltage level to assist in ODU pointing USIM card slot behind SIM door Figure 1-6 – Front side view of IDU Figure 1-7 – Back side view of IDU 9502 User Guide 3004146-0001 Rev H... -
Page 19: Terminal Specifications
C to +75 Humidity 95% RH at +40 9502 External Antenna Wind loading Survival wind loading (with optional mount) up to 100 mph 9502 Indoor Unit Water and Dust IP-40 Compliant 9502 External Antenna Water and Dust IP-65 Compliant Nominal Input Voltage... -
Page 20: Configuration Via Web Ui
The Web User Interface (UI) can be accessed from a MAC or PC browser by entering 192.168.128.100 as the URL (unless you change the IP address of the UT.) Table 2 shows the 9502 Web UI layout: Home Connections Settings... -
Page 21: Figure 2-1 - Home Page
Packet Log These files can be FTP’d out of the UT and used for debugging. To download the logs right-click on the “Download Current” link and select “Save Target As”. Figure 2-1 - Home Page 9502 User Guide 3004146-0001 Rev H... -
Page 22: Status Bar
Shows date and UTC time of last GPS fix Table 4 – GPS Status The Pointing Info section shows the satellite that the UT should be pointed to and the Azimuth and elevation angles to the satellite. 9502 User Guide 3004146-0001 Rev H... -
Page 23: Figure 2-2 - Enter Pointing
15 seconds. If pressed the UT will enter pointing mode and remain until the button is pressed again. This feature is useful for repointing one piece 9502s without opening the enclosure. Figure 2-2 – Enter Pointing 9502 User Guide 3004146-0001 Rev H... -
Page 24: Connections Tab
M2M page, or the ACA page. Note, in NAPT mode the PDP context will NAPT data for all devices on the LAN. The owner IP address is shown as “shared”. Figure 2-3 – Manage Contexts 9502 User Guide 3004146-0001 Rev H... -
Page 25: Automatic Contexts
To turn on ACA for a particular static address, select “On” or “Data” from the drop down list and enter an address. When you are finished, click on Update Static Settings and you should see a message saying “Operation Successful”. Figure 2-4 – Automatic Contexts 9502 User Guide 3004146-0001 Rev H... -
Page 26: Figure 2-4 - Dhcp Automatic Contexts
Once you reboot the terminal, check that the settings took effect. To see if the context has been setup properly, click on the Connections tab>Manage Connections Page and this will show you all contexts that have been setup (active or inactive). 9502 User Guide 3004146-0001 Rev H... -
Page 27: Manage Apns Page
Add New APN button. (The username is always saved if entered.) The new APN name will show up in the Defined APNs field with the username in parentheses. This APN will now be available to use from any APN drop down menu. 9502 User Guide 3004146-0001 Rev H... -
Page 28: Settings Tab
The timer is in either seconds or minutes and will tear down a streaming context after X seconds or minutes of inactivity. Figure 2-7 – General Setup 9502 User Guide 3004146-0001 Rev H... -
Page 29: Ip Address/Dhcp Settings
DHCP Server enable DHCP Address Range Lease Time when Idle Lease Time when Connected Network Mode field: NAT, NAPT or Relay (see Network Mode section.) Figure 2-8 – IP Address/DHCP Settings 9502 User Guide 3004146-0001 Rev H... -
Page 30: Ethernet Port Page
Wake On LAN time of day – 24 hour clock MAC Address filtering: o Ethernet MAC Address filtering enable tick box o Table of allowed Ethernet MAC addresses. Figure 2-9 – Ethernet Settings 9502 User Guide 3004146-0001 Rev H... -
Page 31: Port Forwarding Page
Port Forwarding Rules. These fields allow you to configure rules defining how packets of particular protocols are routed, e.g. TCP port 80 for HTTP. Port Forwarding rules are applied before the DMZ rule. Figure 2-10 – Port Forwarding Settings 9502 User Guide 3004146-0001 Rev H... -
Page 32: Atc Page
ATC Page The ATC page includes: ATC robustness On/Off radio button ATC scan button ATC scan status bar. This indicates the results of the last scan. Figure 2-11 – ATC Page 9502 User Guide 3004146-0001 Rev H... -
Page 33: Feature Management Page
With release 5.9.5.1 and above, the UT will automatically switch between M2M and BGAN Services based on the type of SIM card. The Feature code is no longer required. Figure 2-12 – Feature Management Page 9502 User Guide 3004146-0001 Rev H... -
Page 34: M2M Page
Time between Pings Ping required - Yes/No. If set to “No”, the system will not try to ping on timer expiration if data was transmitted within the watchdog period. This is the recommended setting. 9502 User Guide 3004146-0001 Rev H... - Page 35 ARPs, enter this address. Alternatively, leave the IP address blank (0.0.0.0) and the UT will set up a context for the first device it detects through ARP during startup. APN drop down box 9502 User Guide 3004146-0001 Rev H...
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Page 36: Security Passwords
+870 or just start with the country code e.g., 870. Do not use 00 in front of the country code. Figure 2-14 – Security Passwords If the Enhanced Security feature is enabled, a link to the Enhanced Security page will be displayed as shown below. 9502 User Guide 3004146-0001 Rev H... -
Page 37: Enhanced Security Settings Page
Enhanced Security Settings page accessible from the Security Passwords page. When the password is active, each time the UT starts up, the password must be entered before the user interface can be 9502 User Guide 3004146-0001 Rev H... - Page 38 Login page and the password must be entered. If the wrong password is entered three times in a row, password entry is locked out and the UT must be restarted before the password will be accepted. Figure 2-17 – Login Page 9502 User Guide 3004146-0001 Rev H...
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Page 39: Sms Pages
BGAN device or another phone number. When sending an SMS message, use the + symbol in front of the country code of the number you want to send the SMS to e.g., +16199778619. Figure 2-18 – SMS Send/Receive 9502 User Guide 3004146-0001 Rev H... -
Page 40: Chapter 3 Operational Features
Shut down and reboot Long press (> 5 seconds): o Hardware power cycle Network Mode By default the 9502 is configured for NAT mode in the Network Mode field on the IP Address/DHCP settings page. 9502 User Guide 3004146-0001 Rev H... -
Page 41: Nat Mode
IP address within the same subnet as the terminal e.g., 192.168.128.200. This prevents the USB port from getting the single DHCP address when in Relay mode once you reboot the terminal. 9502 User Guide 3004146-0001 Rev H... -
Page 42: Remote Control
SMS messages listed in Table 5 – Remote Control SMS Message Commands. Remote control SMS is supported by default in the 9502 and does not have to be activated by a feature code. The syntax of the messages is covered in the “Hughes 9502 SMS Remote Control Feature User Guide.”... -
Page 43: Remote Upgrade And File Transfer
Remote Upgrade and File Transfer The 9502 includes an FTP client. The operator can send SMS messages or AT commands to command the 9502 to send or retrieve files from an FTP server in the network or Internet. This allows the 9502 to be upgraded, reconfigured and also allows log files to be sent back to the server. -
Page 44: Serial Pin Power Control
In scanning mode the terminal measures the received signal strength across the 41MHz of L-band spectrum (1518 to 1559MHz). Once the scan is complete the UT restarts and communicates the results of the scan. 9502 User Guide 3004146-0001 Rev H... -
Page 45: Watchdog
Configuration Parameters are shown in the M2M Page. GNSS The Hughes 9502 terminal supports a Global Navigation Satellite System (GNSS) feature. During start up, if the UT detects a GNSS device connected to the GNSS serial port, it will attempt to obtain a position fix from the GNSS device via NMEA messages. -
Page 46: Chapter 4 Installation Instructions
ODU. Alternatively, it can be done by powering up the UT, allowing it to get a GPS fix and then checking the pointing information on the Web UI Home page. 2. Unbox the Hughes 9502 and remove the ODU and cable assembly. 9502 User Guide... -
Page 47: Figure 4-1 - Home Page Showing Pointing Information
IDU and ODU can be installed within the10M cable length. 4. Install the ODU with the installation hardware that you have chosen by following the instructions below. Figure 4-1 – Home Page showing pointing information 9502 User Guide 3004146-0001 Rev H... -
Page 48: Odu Installation Using The Basic Fix Mount Kit; (P/N 3004066-0002)
Adjust the pipe position until the bubble is centered inside the circles on the top surface of the bubble level. 4. Tighten the pole attachment fasteners on the base bracket. Figure 4-2 – Base Bracket and bubble level 9502 User Guide 3004146-0001 Rev H... -
Page 49: Mounting The Azimuth Elevation Bracket
(see Figure 4-4 – Azimuth elevation bracket). The N-type RF connector should be on the left or right side of the azimuth elevation bracket if installed correctly. Figure 4-4 – Azimuth elevation bracket 9502 User Guide 3004146-0001 Rev H... -
Page 50: Mounting The Azimuth Elevation Bracket Onto The Pole
The minimum bend radius of the cable is 2” (50mm) however; it is recommended that a 4” (100mm) bend radius be used. Any modification to these rules must be approved by Hughes and Inmarsat prior to the installation. 9502 User Guide... -
Page 51: Attaching Rf Cable To Odu
3. Weatherproof the connection using self-amalgamating tape (not provided) (see Figure 4-6 – Weather proof connector). 4. Route the cable to the 9502 IDU avoiding any sharp bends, extremes in temperature, and compression of the cable. Figure 4-6 – Weather proof connector... -
Page 52: Attaching Rf Cable To The Hughes 9502 Idu
Attaching RF cable to the Hughes 9502 IDU Locate the TNC connector on the back of the IDU and connect the cable from the ODU to the IDU (see Figure 4-7 – Connect cable to TNC connector on IDU using N to TNC adapter provided) Figure 4-7 –... -
Page 53: Connecting Power Leads To The Hughes 9502 Idu
Once the ODU is properly connected, you can then connect the power leads (positive + and negative -) from the power source to the 9502 IDU power connector. The IDU is clearly marked for positive and negative leads and the IDU is designed for a nominal 12Vdc and 24Vdc voltage and is protected from reverse polarity. -
Page 54: Figure 4-9 - Connecting Power Leads
Figure 4-9 - Connecting power leads Important Note: Ensure the power source is turned off before connecting the power leads to the 9502 IDU Ensure that the screws are tightened to where the power leads cannot fall out... -
Page 55: Powering Up The Hughes 9502
Powering up the Hughes 9502 The 9502 will power up automatically when DC power is applied. It does not have a power button. By default it will bypass antenna (ODU) pointing and automatically register, attach and activate a PDP context. -
Page 56: Coverage Map
Asia. In this area, I-4 Asia Pacific (APAC) must be used even if MEAS is closer. For best operation in this area configure the UT to use only APAC from the General Setup page (26). 9502 User Guide 3004146-0001 Rev H... -
Page 57: Figure 4-11 - Area Where The Ut May See 2 Satellites
The visible satellites are shown on the status bar of the Home page. To configure the UT to use a single satellite, use the General Setup page (26) in release 5.9.5.0 and higher. 9502 User Guide 3004146-0001 Rev H... -
Page 58: Pointing The Odu
Alternatively, you can get the azimuth and elevation angle by powering up the UT, allowing it to get a GPS fix and then checking the pointing information on the 9502 home webUI page. In order to speed up getting the initial GPS fix, while you are in... -
Page 59: Figure 4-12 - Signal Strength On Home Page
Figure 4-12 – Signal Strength on Home Page 9502 User Guide 3004146-0001 Rev H... -
Page 60: Led Flow Chart
Transition to Regional Beam and Register Medium button Registered push Attach Attached Activate PDP context No context Context active 5 min timer Operational State 1 min timer Operational, LEDs off Figure 4-13 – LED Flow Chart 9502 User Guide 3004146-0001 Rev H... - Page 61 The GPS antenna is an integral part of the ODU and a GPS fix can be obtained as part of the pointing process. Once you are out of pointing mode, you need to stay away from the front and sides of the ODU at least 1m for safety purposes. 9502 User Guide 3004146-0001 Rev H...
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Page 62: Adjusting The Azimuth And Elevation Of The Odu
View this edge through the curved slot on the azimuth elevation bracket. 3. Pivot the ODU to obtain the desired elevation. Figure 4-14 - Adjusting elevation Figure 4-15 - Adjusting azimuth 9502 User Guide 3004146-0001 Rev H... -
Page 63: Exit Pointing Mode
(Figure 4-13 – LED Flow Chart). 4. Verify end to end connectivity of the system, by sending a small amount of data from the device connected to the 9502 and verifying that the data was received by the other end (e.g., data center). -
Page 64: Chapter 5 Lightning Protection And Safety
Hughes 9502 indoor unit (IDU) chassis shall be connected to earth ground. Connect the earth grounding wire with lug in between the ground screw and chassis. Tighten the ground screw after the wire lug is installed. -
Page 65: Disclaimer / Avertissement
Figure 5-1 – 9502 IDU Protective Earth Grounding Disclaimer / Avertissement Whilst prepared in good faith, Hughes makes no warranty or representation as to the accuracy, completeness or fitness for purpose of this document or its contents and all warranties, whether express or implied are excluded. -
Page 66: Chapter 6 At Unsolicited Response Codes
SIM subscription, APN, network or connectivity. Context deactivation error Context deactivation failed FTP Management FTP hookup fail Connection to FTP server failed. Problem could be server unreachable or specified IP address or server name invalid, or connectivity failure. 9502 User Guide 3004146-0001 Rev H... -
Page 67: Table 6 - At Unsolicited Response Codes
Global IP: <ip_addr> REMWEB connection set up successfully. Indicates global IP address assigned to the UT’s own PDP context, to which an HTTP connection may be made. Table 6 - AT Unsolicited Response Codes 9502 User Guide 3004146-0001 Rev H... -
Page 68: Chapter 7 Troubleshooting
Troubleshooting Chapter 7 Problem Possible Cause Possible Solution Ethernet connectivity The 9502 Ethernet chip is Configure the device for problems 10BaseT and some routers and 10BaseT other devices may have problems if set to 100BaseT or auto- negotiate Problems with remote... -
Page 69: Pdp Context Activation Errors
Protocol error, unspecified (#111) Problem in PDP context request Network access forbidden Retry activating the context, then try rebooting the unit. Check the SIM card and SIM subscription. Table 7 - PDP Context Activation Errors 9502 User Guide 3004146-0001 Rev H... -
Page 70: Chapter 8 Declaration Of Conformity
The equipment will also carry the Class 2 equipment mark: identifier: The technical documentation relevant to the above equipment will be held at: Hughes Network Systems, 9605 Scranton Road, Suite 500, San Diego, CA 92121, USA (name and address of EU representative) Bill Lindsay (name) -
Page 71: Fcc Compliance / Conformité Fcc
This device conforms to the FCC rules. Any changes or modifications to Hughes Network Systems’ equipment, not expressly approved by Hughes Network Systems, could void the user's authority to operate the equipment. Cet appareil est conforme aux règles FCC. Toute modification apportée à... -
Page 72: Eu Rohs (Restriction Of Hazardous Substances) Directive
The European Union (EU) Directive 2011/65/EU restricts the use of certain hazardous substances in electrical and electronic equipment. Unless otherwise noted, all products, assemblies, and sub- assemblies manufactured by Hughes and its sub-contractors are compliant with this directive. EU WEEE (Waste Electrical and Electronic...
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