Troubleshooting - VTech VSP725 Administrator And Provisioning Manual

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For
customer service, visit our website at
1 (888) 370-2006
Screen is blank.
 Ensure power is connected. If powered by an AC adapter, check that the
adapter is plugged into a wall socket and the Deskset power jack. If powered
by PoE, ensure that the network switch is providing power through the correct
ports.
The DECT headset doesn't register. "Registration failed" appears on the
screen.
 Ensure the headset is fully charged and in the charger. Remove and replace the
headset in its charger before selecting Register on the deskset.
 Ensure the headset is not already registered to another phone. If it has been
registered to another phone, deregister it.
Pages are not received.
 The Page auto answer setting is set to Manual. Check the General Account
Settings.
Calls are answered on the headset rather than the speakerphone after I
press a Line key or
 Change the audio mode from Headset to Speaker. On the deskset, press MENU
> User Settings > Audio > Audio mode.
My computer can't connect to the network after plugging the Ethernet cable
through the PC port.
 Make sure the deskset is connected to power. The PC port does not work when
the deskset does not have power source or during a power outage.
 Make sure you plug the Ethernet cable connected to the router into the deskset
Ethernet port and the Ethernet cable connected to the computer into the
deskset PC port.
The network connection speed on my computer drops significantly after
plugging the Ethernet cable through the PC port.
 The phone PC port is a 10/100 Mbps RJ-45 port. If you are using a Gigabit
Ethernet system, the connection speed drops to 100 Mbps after plugging the
Ethernet cable through the PC port.
My caller ID isn't working.
 Caller ID is a subscription service. You must subscribe to this service from your
telephone service provider for this feature to work on your telephone.
 The caller must be calling from an area that supports caller ID.
 Both your and your caller's telephone service providers must use caller ID
compatible equipment.
businessphones.vtech.com
.
Answer to answer a call.
80
VSP725 Administrator and Provisioning Manual
or call
Troubleshooting