COBHAM Explorer 710 User Manual page 90

Problem
The display shows
Not registered.
The display shows
External control
The EXPLORER 710
cannot obtain its
position using GPS.
No signal or weak signal
from the BGAN satellite.
Connection to the
Internet cannot be
established.
98-140012-B
Chapter 5: Maintenance and troubleshooting
Possible cause
The EXPLORER 710 cannot
register on the BGAN
network.
The EXPLORER 710 is
currently controlled by an
external application, e.g.
LaunchPad or an AT
command interface.
There is no GPS signal, or the
signal is weak.
If the EXPLORER 710 has not
been used recently within the
same location, it can take up
to 10 minutes to obtain the
GPS position.
The view to the satellite is
blocked.
The antenna is pointed in the
wrong direction.
The signal strength is too low. Check that the antenna is pointed
Troubleshooting
Remedy
Check that your SIM card is valid
for communication on the BGAN
network.
Check your subscription with the
Airtime Provider.
If you want to use the built-in web
interface or the display, stop the
external application and restart
the EXPLORER 710. Then open
your browser and access the web
interface.
Check the GPS status in the
display or the web interface.
To help the EXPLORER 710 obtain
GPS fix, it should be placed flat on
an even surface pointing straight
upwards, with a clear view to as
much of the sky as possible.
When the EXPLORER 710 has
obtained GPS fix, you can point
the antenna towards the BGAN
satellite.
Make sure the EXPLORER 710 has
a clear view to the satellite. Be
aware that window glass may
reduce the signal level.
Check that the antenna is pointed
according to the position data.
Adjust the position to the highest
possible signal strength.
according to the position data.
Adjust the position to the highest
signal strength you can obtain.
As a rule of thumb, you should
have a a signal strength of
45 dBHz or more to be able to
make a call or data session.
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