Acorto 2000s User Manual page 156

2030-0174
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Section
17: Custorner Service
& Training
Quick
Reference Guide
Use and refer to the
lluick
Reference Guide when providing training to
the customer.
The customer's
understanding
all
information contained
in
the Quick
Reference
Guide
is essential to
the
ir
success
in maintaining
the machine.
Filling Machine with
Espresso Beans and Milk
Demonstrate and have
cusrtomer
load
espresso
beans. Explain the front
hopper
is
tvpically filled with
caffeirrated espresso beans and
the
rear hopper is typically filled
with
decaffeinated
cspresso beans. Explain the
use
of
the hopper stopper
Demonstrate and have customer place nrilk in
the refrigeration
unit.
Explain
the
importance on
ensuring there are not kinks in the
milk
pick-up tubes.
Demonstrate
the correct
placement
of the Refiigeration Unit's milk
weigh
trav.
The weigh
trav
willonly
work if properly
installed.
Making
a
Drink
Dcmonstrate and have customer
makc
Latte. Double
l,atte.
aLnd
Cappuccino
Demonstrate and have
customer
use the
Decafl'einated Buttorr
each
beverage.
E,spresso.
Double
E,spresso.
Drink Option buttons:
Alt Milk
Bunon
and
Demonstrate
and havr: customer
use:
Hot
Water Button and
Milk
Button
[)emonstrate
and
have customer empty
Grounds Bin
Seria/ Number
Shol,l' customer the
llocation
of
Serial
provide
the serial number
u,hen
calling
Accessing Programming Menu
Demonstrate and
have customer
access
daily
and cumulative
drink
statistics.
and water
timings.
Number
on Machirre.
'l'he customer
must
Acorlo
C
uslorner Scrr
icc.
the programmirrg
menu.
Demonstrate and
have
Revieu'how to view
customcr adiust rnilk
Cleaning
Explain all
cleaning products and cleaning procedures.
L.lse
the Quick
Reference
Guide
when training
customer on the
cleaning
and
rnaintenance
of
the machine.
Demonstrate
and
hav,e
custonrer:
Complete Milk
Cleaning.
Cornplete Brew
System/Shut
Down
Clean.
Clean
Refrigeration [Jnit
Clean Drain
Cirate
and Tray
Wipe down exterior of
machine
t.
2.
3.
4.
5.
Acorto 2000s/i Technical
Support
I t-5