Acorto 2000s User Manual page 151

Section
1
6:
Acorto
Procedures
Parts Return Policy
To qualifu for
reimbursement
on
warranty and/or contract parts, the
Servicing
Agency,must maintain
a
basic stock
of
parts
as
listed on the
recommended parts list.
The Servicing Agency must
have
placed an order to replenish the parl
within
seven
(7)
days
of the part being
used.
If
a Servicing Agency has
to
order and/or return
a
part not on the
recommended parts
list Acorto
will
pay
for
shipping the part
back
to
Acorto.
Return pafts must be shipped and received
by Acorto within 30 days
of
removal
from tfte machine and
must
be non-obsolete merchandise
with all
parts intact
(as
shippeclfrom Acorto).
The parts warrantl'
from Acorto is
one year
fbr a
new machine and 90 days for
service replacements. New CPU boards that are installed
as
a service
replacement
carry a
one-year
warrant), while the remanufactured ones
carry the
standard 90-day
warranry.
Acorto
has
determined that there are
some items that
are
consumable
and
do not
need
to
be re,turned.
but they must have a
Return Authorization
Form
(RA
Form).
All
parts returned
to
Acorto
MUST have
a
Returned Authorization
Form
completed and each part must have
a
Return Material Tag
filled out
properlv.
A l5o
handling
fee
will
be
charged
for
any
tags
or forms
not
filled
out completely.
Returnr:d parts must
be
shipped UPS
Grourrd. The shipping fees are reimbursed. Trr
qualily for reimbursement, parts must be shipped tJPS
Ground and returned within
30 dayr;
of
removal.
Contact
Acorto for additional returned
authorization supplies.
16-6
Acorto
2000s/i Technical
SupPort