How To Obtain Service - OCI OCIE48EH Installation & Operation Manual

How to obtain service:

Before you call for service:
1) Is the circuit breaker tripped or the fuse blown?
2) Is there a power outage in the area?
3) Have you checked the batteries?
4) Is the gas supply "on"?
For your convenience, product service questions can be answered by an OCI
Customer Support Specialist by phone:1-714-903-1885. Monday thru Friday, 8:00
am – 4:00 pm PST.
Before you call, please have the following information ready:
l Model Number
l Serial Number
l Date of installation
l A brief description of the problem
Your satisfaction is of the utmost importance to us. If a problem cannot be
resolved to your satisfaction, please write or email us at:
Write: Outdoor Concepts, Inc.
Attention: Customer Support Manager
15080 Goldenwest Circle
Westminster, Ca. 92683
Email: support@ociproducts.com
*Because of continuing product improvement the specifications in this manual are subject to
change without notice.
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Service