Ford 2013 C-MAX ENERGI Owner's Manual page 417

416
Issue
I am having
trouble
connecting my
device.
SYNC does not
recognize my
device when I
turn on the car.
Bluetooth audio
does not stream.
SYNC does not
recognize music
that is on my
device.
2013 C-Max Full Hybrid (34h)
Owners Guide gf, 2nd Printing
USA (fus)
SYNC®
USB/Media Issues
Possible
Cause(s)
• Try turning off the device,
Possible device
malfunction. resetting the device or removing
the device's battery, then trying
again.
• Make sure you are using the
manufacturer's cable.
• Make sure the USB cable is
properly inserted into the device
and the vehicle's USB port.
• Make sure that the device
does not have an auto-install
program or active security
settings.
This is a device Make sure you are not leaving
limitation. the device in your vehicle
during very hot or cold
temperatures.
• This is a
Make sure the device is
phone-dependent connected to SYNC and that you
feature, OR have pressed play on your
• The device is
device.
not connected.
• Your music files • Make sure that all song details
may not contain are populated.
• Some devices require you to
the proper artist,
song title, album change the USB settings from
or genre mass storage to MTP class.
information, OR
• The file may be
corrupted, OR
• The song may
have copyright
protection which
does not allow it
to play.
Possible Solution(s)