Ford 2013 C-MAX ENERGI Owner's Manual page 414

When you select:
Master Reset
Application
Return
TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise, see
the tables below.
Use the website at any time to check your phone's compatibility, register
your account and set preferences as well as access a customer
representative via an online chat (during certain hours). Visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for
more information.
Issue
Excessive The audio control
background noise settings on your
during a phone phone may be
call. affecting SYNC
performance.
During a call, I Possible phone
can hear the malfunction.
other person but
they cannot hear
me.
2013 C-Max Full Hybrid (34h)
Owners Guide gf, 2nd Printing
USA (fus)
SYNC®
You can:
Completely erase all information stored on
SYNC (all phonebook, call history, text
messages and all paired devices) and return
to the factory default settings.
Download new software applications (if
available) and then load the desired
applications through your USB port. See the
web site for more information.
Exit the current menu.
Phone Issues
Possible Possible Solution(s)
Cause(s)
Review your phone's user guide
regarding audio adjustments.
Try turning off the device,
resetting the device, removing
the device's battery, then trying
again.
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