Troubleshooting The Printer; Printer Tone And Green Led; Printing Issues - CognitiveTPG A799II User Manual

Troubleshooting the printer

The printer is simple and generally trouble-free, however unexpected conditions may arise. Use the charts below to
diagnose and solve these printer conditions, or use the interactive tech support tool at www.CognitiveTPG.com. To resolve
complex issues, you may need to contact a service representative.
If unexpected conditions arise while installing the USB driver, take a look in the FAQ section located at
www.CognitiveTPG.com.

Printer tone and green LED

Condition
Green LED, quick steady
flashing
Green LED, slow steady
flashing
Printer beeps
(two-tone—low frequency, on and is ready to operate
high frequency)
Printer beeps and flashes
green LED in various
combinations

Printing issues

Condition
Colored stripe on
the receipt
Receipt does not come
out all the way
Printer starts to print, but
stops while the receipt is
being printed
Receipt is not cut
09/2013
Possible causes
Paper out
Receipt cover open
Knife unable to home
Paper is low
(if paper low sensor is
installed)
Other problems may
be indicated
Printer has been turned
These all indicate serious
conditions
Possible Causes
Paper is low
Paper is jammed
Paper is jammed
Paper is jammed
A799-2UG0000 Rev. A
Chapter 4: Using the Printer
What to do
Load a new paper roll
Close the cover
Stop using the printer
Load a new paper roll
Stop using the printer
No action is required
Stop using the printer
What to Do
Change the paper
Open the receipt cover,
inspect the knife, and clear
any jammed paper
Open the receipt cover,
inspect the knife, and clear
any jammed paper
Open the receipt cover,
inspect the knife, and
clear any jammed paper
A799II Two-Color Thermal Receipt Printer: User Guide
Where to go for more information
Chapter 3: Setting up the Printer,
"Load or change the receipt paper"
(See page 14)
Contact your authorized service
representative.
Chapter 3: Setting up the Printer,
"Load or change the receipt paper"
(See page 14)
Contact your authorized service
representative
Contact your authorized
service representative
Where to Go
Chapter 3: Setting up the printer,
"Load or change the receipt paper"
(See page 14)
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