CognitiveTPG A799II User Manual page 30

30 Chapter 4: Using the Printer
Print is light or spotty
Color print is light
Inconsistent printing,
no two-color print
Vertical column of print
is missing
One side of receipt is
missing
Note: If paper has been used which is not on the CognitiveTPG recommend paper list, resulting in a dirty printhead, the
printhead may require cleaning prior to switching back to CognitiveTPG recommended paper. See Chapter 5 for a list.
If non-recommended paper is used over an extended period, attempting to clean the printhead will have little effect
on print quality.
Do not try to clean within the printer except as noted in the Service Guide, Chapter 4: Cleaning and Maintenance.
A799II Two-Color Thermal Receipt Printer: User Guide
Paper roll loaded
incorrectly
Thermal printhead is dirty
Variations in paper
Variations in paper
Paper type used and
paper type do not match
This indicates a serious
condition with the printer
electronics
This indicates a serious
condition with the printer
electronics
Check that the paper Chapter 3: Setting up the printer,
is loaded properly "Load or change the receipt paper"
(See page 14)
Use recommended Chapter 5: Paper and Supplies,
thermal receipt paper "Ordering thermal paper"
(See note below.)
(See pages 33-34)
Increase print density in Contact your authorized service
"Set Hardware Options" representative or refer to Chaper 4:
of printer Configuration Using the Printer, "Configuring the
Menu to 110% or 120% printer"
as needed (monochrome USE CAUTION when changing
settings (See page 26)
printer only)
Increase energy level of Chapter 4: Using the Printer,
printhead in "Color "Configuring the printer" page 27
Density Adj" of the and the Programming Guide
printer configuration menu
Print diagnostic form and Chapter 4: Using the Printer,
verify setting paper type "Configuring the printer" pages 24-25
setting to type 0, 1, 4, or 5 and the Programming Guide
Stop using the printer Contact your authorized
service representative
Stop using the printer Contact your authorized
service representative
A799-2UG0000 Rev. A 09/2013