Troubleshooting The Printer; Printer Tone And Green Led - CognitiveTPG A799 User Manual

Troubleshooting the printer

The printer is simple and generally trouble-free, however unexpected conditions may arise. Use the charts below to
diagnose and solve these printer conditions, or use the interactive tech support tool at www.cognitivetpg.com. To resolve
complex issues, you may need to contact a service representative.
If unexpected conditions arise while installing the USB driver, take a look in the FAQ section located at
www.cognitivetpg.com.

Printer tone and green LED

Condition
Green LED, quick steady
flashing
Green LED, slow steady
flashing
Printer beeps
(two-tone—low frequency, on and is ready to operate
high frequency)
Printer beeps and flashes
green LED in various
combinations
11/2012
Possible causes
Paper out
Receipt cover open
Knife unable to home
Paper is low
(if paper low sensor is
installed)
Other problems may
be indicated
Printer has been turned
These all indicate serious
conditions
A799-UG00001 Rev. D
Chapter 4: Using the Printer
What to do
Load a new paper roll
Close the cover
Stop using the printer
Load a new paper roll
Stop using the printer
No action is required
Stop using the printer
A799 Two-Color Thermal Receipt Printer: User Guide
Where to go for more information
Chapter 3: Setting up the Printer,
"Load or change the receipt paper"
(See page 12)
Contact your authorized service
representative.
Chapter 3: Setting up the Printer,
"Load or change the receipt paper"
(See page 12.)
Contact your authorized service
representative
Contact your authorized
service representative
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