Care, Maintenance And Service; Guarantee And Warranty; Warranty Exclusions - Heatscope MHS-SM1600 Original Installation And Instruction Manual

EN

8. Care, maintenance and service

Before cleaning and maintaining your HEATSCOPE®, disconnect it from the power supply or, if buried cables are
used, switch it off via the omnipolar switch. Ensure that the unit has cooled down – wait at least 30 minutes
after the last use before you start cleaning it.
All surfaces should be cleaned using a damp cloth only. Never use cleaning products containing alkaline subs-
tances such as sodium hydroxide or soap, surfactants or solvents such as alcohol.
Use only a very soft cloth or a brush for the reflector and the heating elements.
The power cable or buried cable with omnipolar switch may only be replaced by a professional specialist elec-
trical company enlisted or approved by the manufacturer. Heating elements, other components or parts of the
housing may only be replaced by a service organisation enlisted by the manufacturer.
If you yourself or someone enlisted by you carries out repairs, they will not be covered by the guarantee. Impro-
per repairs and incorrect installation or operation shall invalidate the guarantee immediately.

9. Guarantee and warranty

The HEATSCOPE® is guaranteed for 24 months. The warranty period begins on the date on which the new unit
was purchased. Expendable parts or defects that affect the usability of the unit only slightly are not covered
by the guarantee. When making a guarantee claim, you must provide the original invoice showing the date of
purchase and the unit model.
Processing of guarantee claims
Please contact the manufacturer before returning the defective unit along with valid proof of purchase and
a detailed description of the fault. The manufacturer will only accept the unit if it is returned with adequate
transport packaging which protects it during transport.
The manufacturer will, at its own discretion, fulfil its warranty obligations by either repairing or exchanging the
faulty unit or individual parts of the faulty unit. If a unit is replaced, the shape and colour of the new unit may
vary slightly from the original one. The original date of purchase shall determine when the guarantee period
begins. The guarantee period shall not be extended if the unit was replaced or repaired by the manufacturer.

Warranty exclusions

Damage or defects caused by improper handling or operation as well as defects caused by using non-original
parts or the use of accessories not recommended by the manufacturer are not covered by the warranty.
The warranty does not cover damage caused by external influences such as fire, lightning or any transport
damages. Liability for consequential damages to persons or property is excluded.
If the serial number of the unit has been changed, removed or defaced, the warranty shall be invalid.
All warranty claims shall be forfeited if the unit is opened, altered, modified, rebuilt or repaired by a person not
authorized by the manufacturer.