Motorola DCH70 Installation Manual

Motorola DCH70 Installation Manual

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Summary of Contents for Motorola DCH70

  • Page 1 IN STALLAT ION MANUA L DCH70 Installation Manual DCH70 POWER MESSAGE...
  • Page 3 IMPORTANT SAFETY INSTRUCTIONS • Read these instructions. • Keep these instructions. • Heed all warnings. • Follow all instructions. • Do not use this apparatus near water. • The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus.
  • Page 4 • Consult the dealer or an experienced radio/TV technician for help. Caution: Changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 5 FCC DECLARATION OF CONFORMITY Motorola Inc., Connected Home Solutions, 101 Tournament Drive, Horsham, PA 19044, 1-215-323- 1000, declares that the DCH70 receiver complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
  • Page 7: Table Of Contents

    CONTENTS 1 Introduction ................................1 Features................................2 Tuner ................................2 Standard Audio/Video Features ......................2 Standard Data Features........................... 2 Standard Miscellaneous Features......................2 If You Need Help............................... 3 Calling for Repairs............................3 2 Overview ................................5 Front Panel ................................ 5 Rear Panel .................................
  • Page 8 CONTENTS Memory Configuration...........................31 Interactive Status ............................32 MAC Frequency Table............................34 Control Channels ............................34 Message Types...............................35 In-band Program Association Table (PAT)....................35 In-band Program Map Table (PMT)......................36 Task Status ..............................36 In-band Multicast Address Filter .........................37 Connected Home Status..........................38 Keyboard / LED..............................40 5 Troubleshooting..............................41 Figures Figure 1-1 Front and rear views..........................1 Figure 3-1 Cabling to a Standard-Definition stereo TV ..................9...
  • Page 9: Introduction

    The DCH70 provides advanced capabilities, including: • Authorization and purchase of on-demand programming • Adaptability to various software platforms As with all Motorola digital cable receivers, the hardware features are enabled by core operating and third party application software. Figure 1-1 Front and rear views...
  • Page 10: Features

    1 INTRODUCTION Features Tuner • Digital MPEG-2 main profile main level video processor • Provides an out-of-band (OOB) control channel Standard Audio/Video Features • ITU standard 64/256 QAM/FEC/enhanced adaptive equalizer • DES based encryption/DCII (via inserted CableCARD™) access control • Out-of-band data receiver (70-130 MHz) 2.048 Mbps •...
  • Page 11: If You Need Help

    Motorola Online: The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a searchable solutions database, technical documentation, and low-priority issue creation and tracking. For specific toll-free numbers when calling from outside the United States, please refer to your product manual or our Web page.
  • Page 13: Overview

    2 OVERVIEW Front Panel Power Indicator — Lit when the unit is powered ON, unlit when unit is OFF Message Indicator* — Lit when a new message is waiting to be read, unlit otherwise IR remote sensor — communicates with the remote control *Availability of certain features is dependent upon application support.
  • Page 14: Rear Panel

    2 OVERVIEW Rear Panel RF In — Connects to cable signal from your service provider RF Out — Ch 3/4 modulated audio/video (SDTV) to TV or VCR Video — Composite video (SDTV) outputs Audio Out — Composite audio outputs Serial — Service only Power supply connector M-Card —...
  • Page 15: Installation

    TV, check the manual supplied with the TV or the TV itself. The DCH70 offers the following video outputs: Video SDTV only Use the composite video (video) output (L and R). (composite) SDTV only If your TV only has a coaxial RF input, connect it to the DCH70 RF out connector.
  • Page 16: Audio Connection Options

    3 INSTALLATION Audio Connection Options Connect the stereo audio cable to the AUDIO L and R connectors on the DCH70 and the audio left and right connectors on the TV. When connecting to a home theater receiver, depending on its inputs, you can use the following DCH70 audio outputs: ®...
  • Page 17: Cabling To A Standard-Definition Tv And An A/V Receiver

    3 INSTALLATION Cabling to a Standard-Definition TV and an A/V Receiver Figure 3-1 Cabling to a Standard-Definition stereo TV Because some entertainment equipment cannot simultaneously support baseband composite video and S-Video, never simultaneously connect both video inputs.
  • Page 18: Cabling To A Standard-Definition Tv And Audio Receiver

    3 INSTALLATION Cabling to a Standard-Definition TV and Audio Receiver To connect to an audio receiver, such as a home mini system, follow a daisy-chain convention. The A/V configuration illustrated enables digital stereo recording, ® including Dolby Surround sound. Use only one set of composite input connectors on the stereo: Figure 3-2 Cabling an audio receiver...
  • Page 19: Operational Check For The Remote Control

    Graphics Overlaying the Video The DCH70 can generate graphics that overlay the video programming or fill the entire television screen. Common examples include on-screen menus (such as the On-Screen Diagnostics) and EPG. The DCH70 overlays these graphics whenever you open a menu or scroll through a program grid.
  • Page 21: Diagnostics

    To operate the set-top, use the Motorola universal remote control. To access and navigate the diagnostic mode: 1. Ensure that the DCH70 is installed with the Base Platform software and that it is connected to an AC outlet. 2. Press POWER on the remote control to turn on the set-top.
  • Page 22: General Status

    4 DIAGNOSTICS • Press cursor ◄, cursor ►, SELECT, or ENTER to execute the selected diagnostic. • To exit the diagnostic mode, press POWER on the remote control. The set-top exits the diagnostic mode and powers off. General Status This diagnostic displays the error code and description, purchase count, and other information: The General Status fields are: Field...
  • Page 23 4 DIAGNOSTICS Field Description disconnects the set-top E 10 SERIALNO Invalid serial number Not used E 11 INVALID UNIT Invalid unit address Return the set-top for repair; ADDRESS requires a unit creation message E 12 POST ERROR POST failed Not used E 13 BOOT Sys_boot initialization failure...
  • Page 24: Out-Of-Band (Oob) Status

    4 DIAGNOSTICS Out-Of-Band (OOB) Status This diagnostic indicates the status of the out-of-band control channel. The Out-Of-Band Status fields are: Field Description Data Indicates whether data is being carried by the OOB (the indicators cover all packet processors, regardless of which stream they are monitoring, and are cleared when you enter the diagnostic).
  • Page 25: Agile Oob Tuner Hunting

    4 DIAGNOSTICS Field Description Hunt The state of OOB stream acquisition Mode Description None The set-top is locked to an OOB carrier RR (Round The set-top is searching OOB frequencies trying to find an EMM Provider of Robin) 0 or 1. The set-top received a Provider ID change and is searching OOB frequencies for a new ID.
  • Page 26 4 DIAGNOSTICS 3. After selecting the desired new frequency, the operator will press the SELECT key to start the search. The manual frequency search will last up to 40 seconds. On the OSD, the “MANUAL FREQ” line of text will be cleared, the “HUNT MODE”...
  • Page 27: In-Band Status

    4 DIAGNOSTICS In-Band Status This diagnostic displays the in-band status for the last attempted channel tune. The In-Band Status fields are: Field Description Data Indicates whether data is being received on the in-band stream. The indicators cover all packet processors regardless of the stream they are monitoring: Description ”*”...
  • Page 28 4 DIAGNOSTICS Field Description Description ”*” Data received blank No data received Carrier Lock Indicates whether the digital in-band receiver is locked to the carrier Description Carrier locked Carrier unocked PCR Lock Indicates whether the in-band receiver is locked to the current program clock reference for a digital service Description Carrier locked...
  • Page 29: Audio/Video Status

    4 DIAGNOSTICS Audio/Video Status This diagnostic displays the audio and video status for the tuned channel. Field Description ADP Lock The ADP Lock indicates the audio processor locked status Description Audio Processor is locked to the audio stream Audio Processor is not locked to the audio stream Audio Mode Audio Mode indicates the audio Mode of in incoming digital service.
  • Page 30 4 DIAGNOSTICS Description The audio mode is not applicable to the currently tuned stream. Mono The audio mode is monophonic. Stereo The audio mode is stereo. Surround The audio mode is surround sound. AUDIO SPDIF Indicates SPDIF Mode as set by application software Description Audio SPDIF mode is not applicable ®...
  • Page 31: Unit Address

    This value represents the health of the set-top and should be 0xFF. If it is not 0xFF, see “Troubleshooting” section for more information. Serial The Host Serial Number is displayed on the Unit Address diagnostic screen. Number The USB and DCH70 MAC addresses are stored in protected flash and displayed in Addresses hexadecimal.
  • Page 32: Separable Security

    ‘Error’ if an error has occurred when establishing the Native/Legacy resource, or ‘Unsupported CARD’ if the inserted CableCARD is not a Motorola M-CARD in M-Mode. CableCARD ID The unique identifier provided by the CableCARD.
  • Page 33: Firmware Version

    4 DIAGNOSTICS Field Description set to ‘Unknown’ if the headend message was not received MSO Phone Number MSO Phone Number, as configured at the headend CableCARD Object Name Code object name executing on the CableCARD Object Ver. Code object version executing on the CableCARD Manufacturer CableCARD manufacturer HW Version...
  • Page 34: Current Channel Status

    This diagnostic displays the status of the last attempted tune on the in-band tuner. It shows channel type (analog/digital), acquisition state, purchasable indicator, preview indicator, parental control status, and mute status. The DCH70 is an all-digital cable receiver, so the Current Channel Status diagnostic will always be related to digital...
  • Page 35 Purchased Not purchased Indicates the channel currently tuned when the OSD appeared Tuned The actual programmed tuner frequency (Carrier Definition Frequency + 1.75 MHz) Frequency The EPOCH Number and Type, Authorization, Service Status, and ID are for Motorola use only.
  • Page 36: Renewable Security

    4 DIAGNOSTICS Renewable Security The renewable security system includes a TVPC card that returns the security status to current. The Renewable Security fields are: Field Description TVPC Indicates whether further operation of the set-top requires the TVPC Required / Required Crypto Lists the current mode as displayed on the CRYPTO OSD (Stand Alone, Support, or Not Mated)
  • Page 37: Upstream Modem

    4 DIAGNOSTICS Upstream Modem This diagnostic displays the upstream status and operating parameters. The RF Modem fields are: Field Description Status Indicates the transmitter status with the following variables: Description Idle Transmitting Frequency The transmitting frequency Level The approximate power value of the STARVUE II transmitter in dBmV. The difference between the power value on the diagnostic screen and the actual power of the STARVUE II module may be +/- 5 dBmV.
  • Page 38: App Code Modules

    4 DIAGNOSTICS Last Poll Ack. Indicates the sequence number of the last poll acknowledge received by the set- top. The time stamp of the last poll acknowledge is also displayed. • If the set-top has received no poll acknowledge, the sequence number and time stamp fields display N/A.
  • Page 39: Memory Configuration

    4 DIAGNOSTICS Field Description Status The object status modes available are: • LOADING • DELETED • ENABLING • ENABLED • DSABLNG • DISABLD • DELETNG • POSTPND • ENNORUN • DISNORUN The object AppID Memory Configuration This diagnostic displays the memory status. The format depends on the installed memory types.
  • Page 40: Interactive Status

    4 DIAGNOSTICS Interactive Status This diagnostic tool gathers data about your system. The Interactive Status fields are: Field Description The set-top IP address assigned by the NC 1500, in dotted-decimal format; for example where each xxx ranges from 000 to 255. is displayed if the IP address is not configured or unknown.
  • Page 41 — for example, when an ACK is received by the set-top. If the counter reaches the MAC abort count limit, the DCH70 assumes the MAC layer is unavailable due to noise, congestion, or some other problem.
  • Page 42: Mac Frequency Table

    4 DIAGNOSTICS MAC Frequency Table The set-top uses a range of frequencies set by the host for upstream communications. The MAC Frequency Table displays your frequency and signal power. Field Description Frequency The frequency, in Hz, for an upstream channel Power The power level, in dBmV, used on a particular upstream channel to send data to the RPD Control Channels...
  • Page 43: Message Types

    This diagnostic lists message types, IDs, and counts. Field Description The message type The low order byte of the Connection ID The number of messages received In-band Program Association Table (PAT) This diagnostic displays the Program Association Table Information (For Motorola use only).
  • Page 44: In-Band Program Map Table (Pmt)

    4 DIAGNOSTICS In-band Program Map Table (PMT) This diagnostic displays the Program Map Table information (For Motorola use only). Task Status This diagnostic lists tasks (For Motorola use only).
  • Page 45: In-Band Multicast Address Filter

    4 DIAGNOSTICS In-band Multicast Address Filter This diagnostic displays in-band multicast filter information. Field Description Filter Table: DMCA The default multicast 16 address The current multicast 16 address The preemption notification queue ID The response queue ID The application ID The connection ID Register Values:...
  • Page 46: Connected Home Status

    4 DIAGNOSTICS Connected Home Status This diagnostic displays information related to the Home Network of which the set- top is a part. This diagnostic is not applicable to the DCH70. Field Description RF Freq RF frequency of the MoCA network as a numerical value in the range of 0 to 1500 inclusive, representing MHz.
  • Page 47 4 DIAGNOSTICS Field Description Connected The Connected Home Table contains information related to each device connected to the Home Table set-top through the Home Network. The fields included in the Connected Home Table are: • Nodes The MoCA Node ID and Set-top MR-DVR Node ID values of each device in the Home Network in format MM/SS, where MM equals the decimal digit MoCA Node ID within the range of 0-15 and SS equals the decimal digit Set-top MR-DVR Node ID within the range 1-8.
  • Page 48: Keyboard / Led

    4 DIAGNOSTICS Keyboard / LED This diagnostic verifies the functionality of the front panel and the front-panel keypad. Each highlighted character corresponds with a front-panel key press.
  • Page 49: Troubleshooting

    5 TROUBLESHOOTING Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call the TRC for assistance, as described in the Introduction. Problem Possible Solution • The DCH receiver may have received a software update and may not power on The DCH receiver will while the new software is being installed.
  • Page 50 “hybrid” aspect ratio and results in a black border surrounding the video on a 4:3 TV. Because this is part of the broadcast, the DCH70 cannot correct the video. You may be able to minimize the border using the zoom feature on the TV.
  • Page 52 Motorola, Inc. 101 Tournament Drive Horsham, PA 19044 U.S.A. 537569-001-a 08/07...

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