Troubleshooting Guide; Normal Sounds You May Hear; Before Calling For Service - Kenmore 796.4027 Series Use And Care Manual

NORMAL SOUNDS YOU MAY HEAR
The following sounds may be heard while the washer is
operating, They are normal,
Door Jockrelay when the door locks and unJod<s,
Spraying or hissing:
Water spraying or circulating during the cycle.
Humming or gurgling:
Drain pump pumping water from the washer at the end of a
cycle,
Clothes tumbling in the drum during the wash and rinse cycies.
BEFORE CALLING FOR SERVICE
Your washingmachine is equipped withan automatic error-mon_oring system to detect and diagnose problems at an early stage, if
your washer does not function properly or d_s not function at al], check the following before you call for service.
Rattling and clanking noise
Check if... Then...
I Foreign objects, such as keys, coins, or safety pins, may be I Stop washer and check drum and drain filter for foreign objects. If
in drum or pump. noise continues after washer is restarted, call for service.
Thumping sound
Check if... Then...
Heavy wash loads may produce a thumping sound, This is normal. If sound continues, washer is probably out of
balan_. Stop and redistribute wash load.
Washer load may be out of balance. Pause the cycle and redistribute the load after the door unlocks
Washing shoes or tightly tangled clothes.
Vibrating noise
Check if,,, Then,,,
Shipping bo_tsand/or packaging materials not removed. See Unpacking and Removing Shipping Bolts in the installation
Requirements on page 8.
Wash load may be unevenly distributed in the drum. Pause the cycle and redistribute the load after the door unlocks.
Not all leveling feet are resting firmly and evenly on the See Leveling the Washer in the Installation Instructions on page 11.
floor.
Floor not rigid enough, Make sure that the floor is soiid and does not flex.
See Flooring in the installation Requirements on page 7.
Water leaking around washer
Check if... Then...
Fill hose connection is looseat tap or washer. Check hoses. Check and tighten hose connections.
House drain pipes are clogged. Unclog drain pipe. Contact a plumber if necessary.
Drain hose has come out of drain. Tie drain hose to inlet hose or standpipe to prevent it from coming
Drain hose is not inserted far enough, out during drain. It should be inserted a_ut 8-12 inches into the
standpipe.
Excessive sudsing
Check if...
Tco much detergent or incorrect detergent,
I
"1
Only use detergent with the HE (High-Efficiency) iogo, |
See Detergent Use in the How to Use section on page 16.
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