Troubleshooting Guide; Normal Sounds You May Hear - Kenmore Elite 796.4147 Use & Care Manual

NORMAL SOUNDS YOU MAY HEAR

The following sounds may be heard while the washer is
operating. They are normal.
Clicking:
Door locking mechanism clicks when the door locks and
unlocks.
Spraying or hissing:
Water spraying or circulating during the cycle.
BEFORE CALLING FOR SERVICE
If your washer does not function properly or does not function at all, check the following before you call for service.
Problem
Rattling and clanking
noise
Thumping sound
Vibrating noise
Water leaking around
washer
Excessive sudsing

TROUBLESHOOTING GUIDE

Possible Cause
Foreign objects, such as keys, coins, or safety
pins, may be in drum or pump.
Heavy wash loads may produce a
thumping sound.
Washer load may be out of balance.
Washing shoes or tightly tangled clothes.
Shipping bolts and/or packaging materials
were not removed.
Wash load may be unevenly distributed in
the drum.
Not all leveling feet are resting firmly and
evenly on the floor.
Floor not rigid enough.
Inlet hose connection is loose at tap
or washer.
House drain pipes are clogged.
Drain hose has come out of drain.
Drain hose is not inserted far enough.
Door glass is dirty.
Too much detergent or incorrect detergent.
Humming or gurgling:
Drain pump is pumping water from the washer at times
during a cycle.
Splashing:
Clothes tumbling in the drum during the wash and rinse
cycles.
Stop washer, check drum and drain filter for
foreign objects. If noise continues after washer is
restarted, call for service.
This is normal. If sound continues, washer is
probably out of balance. Stop and
redistribute wash load.
Pause the cycle and redistribute the load
after the door unlocks.
See the UNPACKING AND REMOVING SHIP-
PING BOLTS section in the installation require-
ments.
Pause the cycle and redistribute the load after
the door unlocks.
See Leveling the Washer in the Installation
Instructions.
Make sure that the floor is solid and does
not flex. See Flooring in the Installation
Requirements.
Check hoses. Check and tighten hose
connections.
Unclog drain pipe. Contact a plumber if
necessary.
Tie drain hose to inlet hose or standpipe to
prevent it from coming out during drain. It
should be inserted about 8-12 inches into
the standpipe.
Inspect door glass periodically to make
sure there is no buildup of residue or other
foreign matter. Follow cleaning instructions.
Only use detergent with the High-
Efficiency (HE) logo. See Detergent
Use in the How to Use section.
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Solutions