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Model shown is KX-TG6811.
Before initial use, see "Getting Started"
on page 8.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for
future reference.
TG68xxSA(en)_0619_ver011.pdf
Operating Instructions
Model No.
Digital Cordless Answering System
Model No.
1
Digital Cordless Phone
KX-TG6811SA
KX-TG6812SA
KX-TG6821SA
2013/06/19
17:43:15
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Summary of Contents for Panasonic KX-TG6811SA
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Page 1: Operating Instructions
KX-TG6821SA Model No. Model shown is KX-TG6811. Before initial use, see “Getting Started” on page 8. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. TG68xxSA(en)_0619_ver011.pdf 2013/06/19... -
Page 2: Table Of Contents
Table of Contents Introduction Listening to messages using the handset ............34 Model composition ........3 Advanced new message alerting Accessory information ........4 features ............35 Important Information Remote operation ........36 For your safety ..........5 Answering system settings ......37 Important safety instructions ......6 Voice Mail Service For best performance ........6 Voice mail service ........39... -
Page 3: Introduction
KX-TG6812 KX-TG6811 KX-TGA681 KX-TG6821 KX-TG6821 KX-TG6821 KX-TGA681 series R The suffix (SA) in the following model numbers will be omitted in these instructions: KX-TG6811SA/KX-TG6812SA/KX-TG6821SA Feature differences Intercom Series Answering system Between handsets KX-TG6811 series – KX-TG6821 series – KX-TG6812 TG68xxSA(en)_0619_ver011.pdf... -
Page 4: Accessory Information
AC adaptor for charger/PNLV233CE – See page 4 for replacement battery information. The handset cover comes attached to the handset. Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number Rechargeable HHR-4MVT or HHR-4MRT batteries Battery type: –... -
Page 5: Important Information
Important Information R Do not allow the AC adaptor or telephone line cord to be excessively pulled, bent or For your safety placed under heavy objects. To prevent severe injury and loss of life/ Operating safeguards property, read this section carefully before using the product to ensure proper and safe R Unplug the product from power outlets operation of your product. -
Page 6: Important Safety Instructions
R Do not open or mutilate the batteries. Base unit location/avoiding noise Released electrolyte from the batteries is The base unit and other compatible Panasonic corrosive and may cause burns or injury to units use radio waves to communicate with the eyes or skin. -
Page 7: Other Information
Important Information should not be placed in rooms where the Information on Disposal in other temperature is less than 0 °C or greater Countries outside the European Union than 40 °C. Damp basements should also be avoided. R The maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal... -
Page 8: Getting Started Setting Up
Getting Started n Charger R Use only the supplied Panasonic AC Setting up adaptor PNLV233CE. Connections “Click” n Base unit R Use only the supplied Panasonic AC adaptor PNLV226CE. To power outlet Press plug firmly. Battery installation R USE ONLY Ni-MH batteries AAA (R03) Hook “Click”... -
Page 9: Note When Setting Up
R The battery level may not be displayed For replacement, we recommend using the correctly after you replace the batteries. In Panasonic rechargeable batteries noted on this case, place the handset on the base page 4, 6. unit or charger and let it charge for at least... -
Page 10: Controls
Getting Started Charge contacts Controls n Control type Soft keys The handset features 2 soft keys. By Handset pressing a soft key, you can select the feature shown directly above it on the display. Navigator key – MDN, MCN, MFN, or MEN: Scroll through various lists and items. -
Page 11: Display
Getting Started Charge contacts Item Meaning Speaker “Greeting Only” is N (Locator) selected as the caller’s N (Erase) recording time. In this case, Message counter the answering system MjN/MkN (Volume up/down) answers calls with a greeting N (Repeat/Skip) message and caller N (Play/Stop) messages are not recorded. -
Page 12: Turning The Power On/Off
Getting Started Icon Feature Handset soft key icons Answer System Icon Action Time Settings Returns to the previous screen or Intercom outside call. Initial Setup Displays the menu. Accepts the current selection. Caller List Makes a call. (page 15) Ringer Setup Temporarily turns off the ringer Caller Barred for incoming calls. -
Page 13: Smart Function Key (Nr Key)
Getting Started n When the NR indicator flashes rapidly, Date and time you can: – Answer the call (outside call, intercom Important: (page 15, 40) R When you install the batteries for the first – Stop the alarm sound. (page 27) time, the handset may prompt you to set –... -
Page 14: One Touch Eco Mode
Getting Started R If you set the repeater mode to “On” Setting the Smart Function Key (page 29): The Smart Function Key for the following – One touch eco mode is cancelled. features must be “On”. – “Eco Setup” is not shown in the –... -
Page 15: Making/Answering Calls
Making/Answering Calls MbN: Select the desired phone number. Making calls MbN: “Yes” a MOKN a MeN Lift the handset and dial the phone number. Pause (for PBX/long distance service R To correct a digit, press MCN. users) Press M A pause is sometimes required when making When you finish talking, press MeN or calls using a PBX or long distance service. -
Page 16: Useful Features During A Call
Making/Answering Calls Auto talk Mute You can answer calls simply by lifting the While mute is turned on, you can hear the handset off the base unit or charger. You do other party, but the other party cannot hear not need to press M N. -
Page 17: Key Lock
Making/Answering Calls Press * before entering access numbers Note: which require tone dialling. R To prevent other users from joining your conversations with outside callers, turn the privacy mode on (page 25). Handset noise reduction (NR key) This feature allows you to hear the voice of the person you are talking to clearly, by Key lock reducing the surrounding noise coming from... - Page 18 In such case, try to call back. Panasonic Ni-MH battery R The range of the base unit is limited during performance (supplied batteries) a power failure. Please use the handset close to the base unit.
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Page 19: Phonebook
Phonebook Press the dial key (0 to 9, or #) which Phonebook contains the character you are searching for (page 41). The phonebook allows you to make calls R Press the same dial key repeatedly to without having to dial manually. You can add display the first entry corresponding to 120 names and phone numbers to the each character located on that dial key. - Page 20 Phonebook MbN: “Phonebook” a MOKN MbN: Select the desired entry. Press M N (right soft key) to dial the number. Note: R When storing a calling card access number and your PIN in the phonebook as one phonebook entry, press MDN (Pause) to add pauses after the number and PIN as necessary (page 15).
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Page 21: Speed Dial
Speed Dial MbN: “Yes” a MOKN Speed dial You can assign 1 phone number to each of the dial keys (1 to 6) on the handset. Viewing speed dial key assignments Adding phone numbers to speed You can see the speed dial key assignments dial keys on the handset display. -
Page 22: Programming
Programming Programmable settings You can customise the unit by programming the following features using the handset. To access the features, there are 2 methods. n Scrolling through the display menus Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN Press MCN or MDN to select the desired item from the next sub-menus. - Page 23 Programming Sub-menu 1 Sub-menu 2 Settings Code Outgoing Call 1: On 0: <Off> #338 New Message Alert – On/Off Outgoing Call – – Notification to Outgoing Call 1: Activate – Remote Code 0: <Inactivate> Base Unit Beep 1: On 0: <Off> #339 Settings 2-7: 2-7 Rings...
- Page 24 Programming Main menu: “Initial Setup” Sub-menu 1 Sub-menu 2 Settings Code Ringer Setup 0-6: Off-6 <6> #160 Ringer Volume – Handset 0-6: Off-6 <3> #G160 – Ringer Volume – Base Unit *1, *2 *6, *7 <Ringtone 1> #161 – Ringtone (Handset) Night Mode 1: On 0: <Off>...
- Page 25 Programming Sub-menu 1 Sub-menu 2 Settings Code Line Setup 1: Pulse #120 Dial Mode 2: <Tone> *2, *11 0: 900 msec. #121 Recall/Flash 1: 700 msec. 2: 600 msec. 3: 400 msec. 4: 300 msec. 5: 250 msec. G: 200 msec. #: 160 msec.
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Page 26: Special Programming
Programming Sub-menu 1 Sub-menu 2 Settings Code *2, *8 – 1: <On> 0: Off #173 – First Ring Main menu: “Caller Barred” *2, *13 Operation Code Storing/Viewing bar call numbers. #217 KX-TG6821 series: page 3 If you program these settings using one of the handsets, you do not need to program the same item using another handset. -
Page 27: Important
Programming MbN: Select the desired alarm option. a Night mode MOKN Night mode allows you to select a period of “Off” time during which the handset will not ring for outside calls. This feature is useful for time Turns alarm off. Go to step 9. periods when you do not want to be disturbed, “Once”... -
Page 28: You Can
Programming MbN: Select the desired setting. a MOKN Storing unwanted callers a MeN You can store up to 50 phone numbers in the Note: call barred list. R When the answering system answers the Important: call, this feature does not work. R You must store the phone number with an (KX-TG6821 series: page 3) area code in the call barred list. - Page 29 You can increase the signal range of the base To exit the registration mode, press M unit by using a DECT repeater. Please use R The registration tone stops. only the Panasonic DECT repeater noted on (KX-TG6821 series: page 3) page 4. Contact your Panasonic dealer for details.
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Page 30: Caller Id Service
Caller ID Service phonebook, the stored name in the phonebook is displayed and logged in the Using Caller ID service caller list. Important: R This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller list Caller ID service. -
Page 31: Play The New Messages First And Then Show
Caller ID Service play the new messages first and then show the missed calls. KX-TG6821 series: page 3 Editing a caller’s phone number before calling back MCN ( ) MbN: Select the desired entry. N a MbN: “Edit” a MOKN Edit the number. -
Page 32: Answering System
Answering System Answering system Turning the answering system on/off Available for: The answering system is preset to on. KX-TG6821 series (page 3) Base unit The answering system can answer and record calls for you when you are unavailable to Press M N to turn on/off the answering answer the phone. -
Page 33: Listening To Messages Using The Base Unit
Answering System Recording your greeting message Listening to messages N#302 using the base unit MbN: “Yes” a MOKN When new messages have been recorded, After a beep sounds, hold the handset N on the base unit flashes. about 20 cm away and speak clearly into Press M the microphone (2 minutes and 30 R If new messages have been recorded, the... -
Page 34: Listening To Messages Using The Handset
Answering System Operation Erasing all messages Pause message Press M N 2 times while the unit is not in use. 9 or MnN Stop recording Stop playback Turn answering system off Listening to messages Erase currently playing using the handset message Erase all messages When new messages have been recorded,... -
Page 35: Advanced New Message Alerting Features
Answering System n By entering a phone number: Advanced new message N#338 alerting features MbN: “Notification to” a MOKN MbN: “Manual” a MOKN Audible message alert Enter the desired name (16 characters This feature allows the base unit to beep to max.;... -
Page 36: Remote Operation
Answering System – “Inactivate”: You can listen to the remotely. This code prevents unauthorised parties from listening to your messages message by pressing 4 to play new remotely. messages (without entering the remote access code). Important: – “Activate”: You must enter your remote R In order to operate the answering system access code (page 36) and then press 4 remotely, you must first set a remote... -
Page 37: Answering System Settings
Answering System Operation Answering system settings Repeat message (during playback) Number of rings before the unit Skip message (during playback) answers a call Play new messages You can change the number of times the Play all messages phone rings “Number of Rings” before the unit answers a call. -
Page 38: Voice Mail Service
Answering System – Change the number of rings of the voice mail service so that the answering system can answer the call first. To do so, contact your service provider/ telephone company. Caller’s recording time You can change the maximum message recording time allowed for each caller. -
Page 39: Voice Mail Service
Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/telephone company. After you subscribe to this service, your service provider/telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. -
Page 40: Intercom/Locator
Intercom/Locator Using the Smart Function Key Intercom You can also stop paging by pressing M Available for: KX-TG6812 Transferring calls, Intercom calls can be made between conference calls handsets. Note: Available for: R When paging the handset, the paged KX-TG6812 handset beeps for 1 minute. -
Page 41: Useful Information
Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 41). – Press MFN or MEN to move the cursor left or right. –... - Page 42 Useful Information Extended 1 character table ( R The following are used for both uppercase and lowercase: Extended 2 character table ( R The following are used for both uppercase and lowercase: Cyrillic character table ( TG68xxSA(en)_0619_ver011.pdf 2013/06/19 17:43:18...
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Page 43: Error Messages
Useful Information Error messages Display message Cause/solution R The handset has lost communication with the base unit. Move Base no power closer to the base unit and try again. R Unplug the base unit’s AC adaptor to reset the unit. No link. -
Page 44: Troubleshooting
Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset. General use Problem Cause/solution The handset does not turn... -
Page 45: Battery Recharge
Useful Information Programmable settings Problem Cause/solution The display is in a R Change the display language (page 12). language I cannot read. I cannot activate the eco R You cannot set eco mode when you set the repeater mode mode. “On”. - Page 46 Useful Information Problem Cause/solution I cannot make a call. R The dialling mode may be set incorrectly. Change the setting (page 13). R You dialled a call restricted number (page 28). R The key lock feature is turned on. Turn it off (page 17). Caller ID Problem Cause/solution...
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Page 47: Liquid Damage
Useful Information Problem Cause/solution The unit does not emit the R If the first ring is turned off, the number of rings decreases by 1 specified number of rings. from the specified number of rings. Liquid damage Problem Cause/solution Liquid or other form of R Disconnect the AC adaptor and telephone line cord from the moisture has entered the base unit. - Page 48 Useful Information Deregistering a handset N#131 R All handsets registered to the base unit are displayed. MbN: Select the handset you want to cancel. a MOKN MbN: “Yes” a MOKN R A confirmation tone sounds. R The handset does not beep when cancelling its own registration. TG68xxSA(en)_0619_ver011.pdf 2013/06/19 17:43:18...
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Page 49: Index
Index Making calls: 15 Missed calls: 30 Index Mute: 16 Night mode: 27 Alarm: 26 Noise reduction: 17 Answering calls: 15 Pause: 15 Answering system: 32 Phonebook: 19 Call screening: 32 PIN: 29 Erasing messages: 33, 34, 37 Power failure (power back-up Greeting message: 32 operation): 17 Greeting only: 38... - Page 50 Notes TG68xxSA(en)_0619_ver011.pdf 2013/06/19 17:43:18...
- Page 51 Notes TG68xxSA(en)_0619_ver011.pdf 2013/06/19 17:43:18...
- Page 52 Sales Department: Private Bag X223, Halfway House, 1685, SOUTH AFRICA Customer Support: 086 15 11 047 Homepage: www.nashuacommunications.co.za E-mail: info@nashua-communications.co.za 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan © Panasonic System Networks Co., Ltd. 2013 *PNQX5812ZA* *PNQX5812ZA* PNQX5812ZA TT0713YK0 (E) TG68xxSA(en)_0619_ver011.pdf...
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