Appendix; Troubleshooting - Buffalo TeraStation User Manual

Appendix

Troubleshooting

The TeraStation includes NAS Naviga tor2 on the internal drives in a folder called "info".
If you can't access your TeraStation:
The following list contains the typical symptoms and causes when TeraStation cannot be found on NAS Navigator2 or
you cannot display the Web Admin interface.
Cause 1 Cables are not connected properly.
The hard drive is not physically connected or may have a bad connection. Reconnect the power cable and LAN cable
and restart your computer and the TeraStation.
Cause 2 The firewall is enabled, or software running in the background is installed.
Disable the firewall, or uninstall the software that includes the firewall. Then search for the TeraStation again.
Cause 3. Both wireless and Ethernet adapter are enabled.
Disable any adapters other than the LAN adapter to connect to the TeraStation.
Cause 4 The defective LAN cable or the connection is not stable.
Change a port on the hub to connect or replace the LAN cable.
Cause 5 Your LAN board, card, or adapter is malfunctioning.
Replace a LAN board, card, or adapter.
Cause 6. The LAN board you are using or the transfer mode of the hub is not set.
Change the LAN board, or change the transfer mode to [10M half-duplex] or [100M half-duplex].
Some LAN boards and hubs may not be connected to the network properly if the transfer mode is set to [Auto
Negotiation].
Cause 7 There is a network bridge.
Delete any unused network bridges.
Cause 8 You are searching from a different network.
You cannot search for the TeraStation over network segments. Connect the TeraStation to the same subnet as the
computer you use for search.
Cause 9 TCP/IP does not work properly.
Reinstall the LAN Adapter's driver.
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