System Operation; Troubleshooting; Wan And Lan Port Led Is Black; Dial Tone, But Can't Make Or Receive Voip Calls - NetComm V422 Quick Start Manual

Voip gateway

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MYNETFONE STRONGLY RECOMMEND END USERS CHANGE THE ADMINISTRATOR'S NAME / PASSWORD AND WEB

UI - IVR LOGIN / PASSWORD TO PROTECT ANY UNAUTHORISED THIRD PARTY ACCESS.

System Operation

Save the settings, and then restart the system. The system will take about 40 seconds to restart.

Please check the type of your Ethernet cable (cross over/straight through cable). Use the correct cable referring to

your modem/switch/hub user manuals.

Make sure you have connected the V431 as instructed in this manual. Turn the power off, wait 10 seconds and turn

back on again. The V431 will go through a diagnostic where the lights flash. After 40 seconds, the phone line should

light up and you should be able to hear a dial tone when you lift the handset.

Symptom:

Unable to make or receive calls – The "SIP Proxy Hunting Number Registration" shows "FXS disable" or "FXS

proceeding" not "FXS Successful".

Diagnosing Internet connection:

1. Check whether your ADSL modem has been trained by DSLAM and that you can access a website. Access

your ADSL modem to ascertain whether it has established a connection with the internet.

2. Click "Status" > "System Information" to check if the WAN port has already obtained a valid IP address;

3. If you are running V431 under Static IP model, Check if you have correct IP address, netmask and gateway IP

address.

Diagnosing your SIP account:

Check your SIP account information

1. VoIP Alias, Proxy or Domain Name;

2. Proxy Server Port(default 5060,Do not change it unless you know what you are doing);

3. Outbound Proxy Port (Default 5060, Do not change it unless you know what you are doing);

4. Make sure you have correct UserID/Account and password.

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V431