System Operation; Troubleshooting; Wan And Lan Port Led Is Black; Dial Tone, But Can't Make Or Receive Voip Calls - NetComm V431 Quick Start Manual

4.9 System Operation

Save the settings, and then restart the system. The system will take about 40 seconds
to restart.
You have now completed the basic installation and configuration of your new NetComm V431
with MyNetFone service. At this point you will be able to make VoIP calls to and from your
V431 connection.

5 Troubleshooting

5.1 WAN and LAN port LED is black

Please Check the type of your Ethernet cable (cross over/straight through cable). Use the
correct cable referring to your modem/switch/hub user manuals.

5.2 Dial Tone, But can't make or receive VoIP calls

Make sure you have connected the V431 as instructed in this manual. Turn the power off, wait
10 seconds and turn back on again. The V431 will go through a diagnostic where the lights
flash. After 40 seconds, the phone line should light up and you should be able to hear a dial
tone when you lift the handset.

5.3 Fail to register on SIP server

Symptom:
Unable to make or receive calls.
The "SIP Proxy Hunting Number Registration" shows "FXS disable" or "FXS proceeding" not
"FXS Successful".
Diagnosing Internet connection:
Check whether your ADSL modem has been trained by DSLAM and that you can access a
website. Access your ADSL modem to ascertain whether it has established a connection
with the internet.
Click "Status"
valid IP address;
If you are running V431 under Static IP model, Check if you have correct IP address,
netmask and gateway IP address.
Diagnosing your SIP account:
Check your SIP account information
VoIP Alias, Proxy or Domain Name;
Proxy Server Port(default 5060,Do not change it unless you know what you are doing);
Outbound Proxy Port (Default 5060, Do not change it unless you know what you are
doing);
Make sure you have correct UserID/Account and password.
In SIP Tab, Make sure you tick following:
Enable Support of SIP Proxy Server / Soft Switch
Use Domain to Register
5.4

Non-continuous voice

Please call MyNetFone Customer Support on 181 or 1300 731 048.
Your Broadband VoIP Phone Service
"System Information" to check if the WAN port has already obtained a
My Net Fone Ltd.
A.B.N. 37 118 699 853
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