Advanced Call Handling; Call Waiting; Transferring A Call; Three Way Conferencing - Snom 320 Phone Quick Start Manual

6. ADVANCED CALL HANDLING

6.1 Call Waiting

If a second call comes in when you are already on the phone, you will hear a tone and the phone
screen will display the details of the second caller.
To answer this second call you should either select ✓ or Confirm or press the line key which is
flashing. Answering the second call will automatically put the first call on hold. You can toggle
between the calls by placing the current one on hold and retrieving the other call.

6.2 Transferring a call

To transfer a call, follow these steps:
Press the Transfer key – this places the current call on hold.
•
Dial the number of the person you want to transfer the call to.
•
If you want to transfer the call before the other person answers, press the
Alternatively wait until the person has answered before completing the transfer by pressing the
Transfer key.
Examples of Call transfer
Example 1: Attended transfer
Put the call on hold. Dial the number that you wish to transfer the call to. If the third party wishes to accept the call press
Transfer key, then press ✔.
Example 2: Blind transfer
When the incoming call is ringing or with the call on the line: Press
to be transferred to, press

6.3 Three Way Conferencing

To conference a third person into a regular two-way phone call, follow these steps.
• When in a regular call, press the
the caller on hold).
• Dial the person you want to join you call.
• Once this person has answered, press the
set up.

6.4 Do Not Disturb

If you don't want any calls to ring your phone, but instead go straight through to your voicemail, you
can enable Do Not Disturb.
If you have a key marked DND then press this to toggle Do Not Disturb on and off.
Megagate Broadband
Transfer Key then ✔.
Conference key or press the Hold key (both will place
Transfer key, dial the phone number the call is
Conference key and the three-way call is
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Transfer key.