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Motorola C330 Service Manual

Dual band wireless telephone.
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Level 3 Service Manual
C330 Series
Dual Band Wireless Telephone
C330 / C331 / C332 Series
GSM 850/PCS 1900 with GPRS

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   Also See for Motorola C330

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   Summary of Contents for Motorola C330

  • Page 1

    Level 3 Service Manual C330 Series Dual Band Wireless Telephone C330 / C331 / C332 Series GSM 850/PCS 1900 with GPRS...

  • Page 3: Table Of Contents

    1 and 2 0C35 6881040B65 Level 3 Service Manual Table of Contents Table of Contents Table of Contents Introduction ................1 Product Identification .

  • Page 4

    Table of Contents Product Family 0C35 August 20, 2002...

  • Page 5: Introduction

    Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs which enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager. Product Identification Motorola products are identified by the model number on the housing.

  • Page 6: Computer Program Copyrights

    The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted...

  • Page 7: Warranty Service Policy

    Customer’s original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola HTC centers will perform level 4 (full component) repairs.

  • Page 8: Parts Replacement

    When ordering crystals or channel elements, specify the Motorola part number, description, crystal frequency, and operating frequency desired. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

  • Page 9: Specifications

    Level 3 Service Manual Specifications Specifications General Function Specification 824-848 MHz Tx Frequency Range GSM 850 869-893 MHz Rx 880-915 MHz Tx (with EGSM) Frequency Range GSM 900 925-960 MHZ Rx 1710-1785 MHz Tx Frequency Range DCS 1800 1805-1880 MHz Rx 1850-1910 MHz Tx Frequency Range PCS 1900 1930-1990 MHz Rx...

  • Page 10

    Specifications Product Family 0C35 Speech Coding Function Specification Regular pulse excitation / linear predictive coding Speech Coding Type with long term prediction (RPE LPC with LTP) Bit Rate 13.0 kbps Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits = 182 bits; Class 2 bits = 78 bits Bit Rate with FEC Encoding 22.8 kbps August 20, 2002...

  • Page 11: Product Overview

    Level 3 Service Manual Product Overview Product Overview Motorola PF 0C35 mobile telephones feature global system for mobile communications (GSM) air interface, general packet radio service (GPRS) transport technology, and wireless application protocol (WAP) Internet browser. The mobile telephone uses a simplified icon and graphical-based user interface (UI) for easier operation, allow short message service (SMS) text messaging, and include clock, alarm, datebook, calculator, and caller profiling personal management tools.

  • Page 12

    Product Overview Product Family 0C35 • 96 X 64 pixel grayscale graphical display with 4 lines of text, 1 line of icons, and 1 line of prompts • Display zoom • Display animation • VibraCall® vibrating alert • 4-Way navigation key •...

  • Page 13

    Level 3 Service Manual Product Overview ➧ If the user receives a call while in browser mode, the browser will pause and allow the user to resume after completing the call. Simplified Text Entry iTAP™ predictive text entry. Press a key to generate a character and a dynamic dictionary uses this to build and display a set of word or name options.

  • Page 14: General Operation

    General Operation Product Family 0C35 General Operation Controls, Indicators, and Input / Output (I/O) Connectors The PF 0C35 telephones’ controls are located on the front of the device, and on the keyboard as shown in Figure 1. Indicators, in the form of icons, are displayed on the LCD (see Figure 2).

  • Page 15

    Level 3 Service Manual General Operation conditions. The large bit-mapped 96 x 64 pixel display includes up to 4 lines of text, 1 line of icons, and 1 line of prompts. Display animation makes the phone’s icon menu move smoothly as the user scrolls up and down.

  • Page 16: User Interface Menu Structure

    SMS to your PC. (Availability is carrier and Network dependant). Motorola PF 0C35 phones incorporate the VibraCall® discreet vibrating alert that helps to avoid disturbing others when a ringing phone is unacceptable. Alerts can be set to ring only, vibrate only, vibrate then ring, or no ring or vibrate Additionally, the profiling feature allows users to identify incoming calls by a specific ringer tone.

  • Page 17: Battery Information

    Level 3 Service Manual General Operation Battery Information Battery Charge Indicator The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low Battery. Embedded Battery Removal Removing the battery causes the device to immediately shut down and any pending work (partially entered phone book entries or outgoing messages, for example) is...

  • Page 18

    The battery date code is used for cell phone batteries that were manufactured beginning in March 2000. The following paragraphs provide more detail about the battery date code. Backend Pack Manufacturing Site (first position of battery code) A = Motorola Penang J= ESG, Chihuahua S = T.D.I Scotland B = T.D.I. Mexico K= T.D.I.

  • Page 19

    Level 3 Service Manual General Operation Cell Reference Vendor Size Part Number Designator Toshiba 4.4x34x56 LA8423456A Saft VHAA1200 Maxell 5.5x30x48 ICP053048G NEC-Moli 6.7x30x47.3 MK11-2293 Mitsubishi 4.4x34x56 Lipmo001 Toshiba 6.6x34x50 LGQ633450R Panasonic 6x34x50 CGP34506 Toshiba 3.9x34x56 LAB363456A NEC-Moli 6.5x22x65 MK11-2300 6.6*9.8x47.9 LP063048A Panasonic LL-AAAA...

  • Page 20

    9 = J = 1999 = Year of battery pack manufacture position 10 & 11 = CC = week twenty two. (backend pack) position 12 = C = Motorola, China. (Frontend Core Pack) position 13, 14 & 15 = placeholders (...) to indicate pack has not been relabeled.

  • Page 21: Operation

    Level 3 Service Manual General Operation Batteries sold in China have a 16 character date code: Example: YYYYMMDDABCXXXX Where YYYYMMDD is the actual battery manufacturing date A is the line number B is the shift number (A,C is day shift; B, D is night shift) C is a serial number from A to Z XXXX is a sequence number Embedded battery packs use a 6 character date code:...

  • Page 22

    General Operation Product Family 0C35 August 20, 2002 6881040B65...

  • Page 23: Tools And Test Equipment

    Used to measure battery voltage 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 422-4210 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023.

  • Page 24: Disassembly

    Disassembly Product Family 0C35 Disassembly This section describes how to disassemble a PF 0C35 telephone. Tools and equip- ment used are listed in Table 1, preceding. Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge (ESD). Ensure adequate static protection is in place when handling, shipping, and servicing the internal components of this equipment.

  • Page 25

    Level 3 Service Manual Disassembly LATCH REAR HOUSING COVER REAR HOUSING COVER FRONT HOUSING 020187o Figure 4. Removing the Rear housing Cover To replace, align the rear housing cover to the front housing Gently press the rear housing cover into position onto the front housing until the rear housing cover snaps into place.

  • Page 26: Removing And Replacing The Subscriber Identity Module (sim)

    Disassembly Product Family 0C35 Removing and Replacing the Subscriber Identity Module (SIM) Remove the rear housing cover as described in the procedures. Lift the metal SIM holder as indicated in Figure 5 to release the SIM. Remove the SIM by sliding it in the direction of the arrow as shown in Figure 5. SIM HOLDER 020188o Figure 5.

  • Page 27: Removing And Replacing The Endo Housing

    Disassembly Removing and Replacing the Endo Housing Other C330 series phone housings appear differently. The endo housing removal procedure is essentially the same for each type of housing. Remove the rear housing cover, and SIM as described in the procedures.

  • Page 28: Removing And Replacing The Front Endo Housing

    Disassembly Product Family 0C35 Removing and Replacing the Front Endo Housing Remove the rear housing cover, SIM, endo housing as described in the proce- dures. Using the Torx driver and a T-6 bit, remove the 6 screws shown in Figure 7A. Set the screws aside for reuse.

  • Page 29: Sim Holder Removal And Replacement

    Level 3 Service Manual Disassembly SIM Holder Removal and Replacement Remove the rear housing cover and SIM as described in the procedures. Turn the endo housing over so the antenna and SIM holder are facing up. Gently press down on the SIM holder. The SIM holder should easily snap out of the endo housing.

  • Page 30: Battery Removal And Replacement

    Disassembly Product Family 0C35 Battery Removal and Replacement Battery date codes are explained in the Battery Date Code section on page 14 Before handling the battery, please observe the battery cautions listed below. Do not handle batteries with wet or sweaty hands. Do not short the positive or negative terminals Non conductive tweezers or grasping tools are to be used for battery connector manipulation, assembly, and disassembly.

  • Page 31: Removing And Replacing The Display Assembly

    Level 3 Service Manual Disassembly Removing and Replacing the Display Assembly Remove the rear housing cover, SIM, endo assembly, front endo housing, and battery, as described in the procedures. Use the disassembly tool to carefully release the 4 metal display latches on each side of the display assembly as shown in Figure 10.

  • Page 32: Removing And Replacing The Microphone

    Disassembly Product Family 0C35 Removing and Replacing the Microphone Remove the rear housing cover, SIM, endo assembly, front endo assembly, and display assembly as described in the procedures. Turn the display assembly over to reveal the microphone. Use the disassembly tool to gently pry the microphone out of its socket.as shown in Figure 11.

  • Page 33: Removing And Replacing The Transceiver Board

    Level 3 Service Manual Disassembly Removing and Replacing the Transceiver Board Remove the rear housing cover, SIM, endo assembly, antenna, front endo housing, display assembly and battery, as described in the procedures. This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage.

  • Page 34: Removing And Replacing The Rear Speaker

    Disassembly Product Family 0C35 Replace the display assembly, battery, front endo housing, endo assembly, SIM, and rear housing cover, as described in the procedures. Removing and Replacing the Rear Speaker Remove the rear housing cover, SIM, endo assembly, and front endo housing as described in the procedures.

  • Page 35: Removing And Replacing The Keypad

    Level 3 Service Manual Disassembly Removing and Replacing the Keypad Remove the rear housing cover, SIM, and endo assembly as described in the procedures. Use the disassembly tool to lift the keypad up and away from the front housing as shown in Figure 14. FRONT HOUSING PLASTIC TWEEZERS KEYPAD...

  • Page 36: Removing And Replacing The Front Speaker

    Disassembly Product Family 0C35 Removing and Replacing the Front Speaker Remove the rear housing cover, SIM, endo assembly, front endo housing, and battery, as described in the procedures. Using the flat end of the disassembly tool to gently pry the speaker out of its socket as shown in Figure 15.

  • Page 37: Subscriber Identity Module (sim) And Identification Label

    The MSN is an individual unit identity number and remains with the unit through- out its life. The MSN can be used to log and track a phone on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 16.

  • Page 38

    Subscriber Identity Module (SIM) and Identification Label Product Family 0C35 International Mobile Station Equipment Identity (IMEI) The IMEI number is an individual number unique to the PCB and is stored within the phone's memory. The IMEI number made up of 4 sections as shown in Figure 22. IMEI 16 Digits 6 Digits 2 Digits...

  • Page 39: Troubleshooting

    Troubleshooting Troubleshooting Manual Test Mode Motorola PF 0C35 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM / DCS test SIM must be used.

  • Page 40

    Troubleshooting Product Family 0C35 Table 2. Manual Test Commands (Continued) Key Sequence Test Function/Name Remarks 4*4*0 Disable speech coder enhanced full rate 4*5*1 Enable speech coder half rate 4*5*0 Disable speech coder half rate 5*0*0 Set audio level 0 Audio level 5*0*1 Set audio level 1 5*0*2...

  • Page 41: Troubleshooting Chart

    Level 3 Service Manual Troubleshooting Table 2. Manual Test Commands (Continued) Key Sequence Test Function/Name Remarks 55*2*003 Test Display. Checkerboard pattern B 55*2*004 Test Display. Border pixels ON *#06# IMEI Check No Test Mode Required Phone Set up --> Flex Version / Technology / S-W Version / Readiness Status No Test Mode Required Phone Status -->...

  • Page 42: Programming: Software Upgrade And Flexing

    Troubleshooting Product Family 0C35 Table 3. PF 0C35 Telephone: Level 1 and 2 Troubleshooting Chart (Continued) Symptom Probable Cause Verification And Remedy b) Transceiver board defective. Replace the transceiver board (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board.

  • Page 43: Part Number Charts

    Level 3 Service Manual Part Number Charts Part Number Charts The following section provides a reference for the parts associated with PF 0C35 telephones. Related Publications Motorola C330 Wireless Phone User Guide (English) 6881040B65 August 20, 2002...

  • Page 44: Exploded View Diagram

    Part Number Charts Product Family 0C35 Exploded View Diagram 020183o Figure 18. Exploded View Diagram August 20, 2002 6881040B65...

  • Page 45: Exploded View Parts List

    Level 3 Service Manual Part Number Charts Exploded View Parts List Table 4. Exploded View Parts List Item Motorola Part Item Motorola Part Description Description Number Number Number Number 6186557P02 Display Lens 1370316B14 Decal 7204615R01 LCD Display Assembly See Table 6...

  • Page 46: Model-specific Part Numbers

    Part Number Charts Product Family 0C35 Model-Specific Part Numbers Table 5. Model-Specific Part Numbers Item Part Description Part Number Number Assembly, Front housing, Frosted Sliver 0186558P02 Assembly, Front Housing, Misty Blue 0186558P03 Assembly, Front Housing, Indigo 0186558P04 Assembly, Front Housing, Dark Pearl Blue 0186558P05 Rear Housing, Frosted Silver 1586556P02...

  • Page 47: Accessories

    Level 3 Service Manual Part Number Charts Accessories Table 6. List of Accessories Description Part Number Travel Charger, US SPN4681 Travel Charger, UK SPN4680 Travel Charger, PRC SPN4677 Emergency Battery Charger SPN5026 Easy Install Car Kit SYN8543 Optional External Mic SYN5708B Vehicle Power Adapter SYN8087...

  • Page 48

    Part Number Charts Product Family 0C35 August 20, 2002 6881040B65...

  • Page 49: Index

    1 and 2 Index Level 3 Service Manual Index 0C35 6881040B65 Index identification international mobile station equipment identity 34 mechanical serial number 33 alert settings 12 product 1 antenna, removing and replacing 26 identification, labels 33 IMEI 34 Introduction 1 battery charge indicator 13 function 13...

  • Page 50

    Level 3 Service Manual Index parts serial number exploded view diagram 40 mechanical 33 exploded view parts list 41 service manual model-specific part numbers 42 about 2 replacement parts 39 audience 2 product conventions 3 changes 1 revisions 3 identification 1 scope 2 names 1 service policy 3...

  • Page 52

    MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc Truesync is a trademark of Starfish Software, Inc.. ® Reg. U.S. Pat. & Tm. Off.  2002 Motorola, Inc. All rights reserved.

  • Page 53

    PW R_SW CHRG_TYP IO_2,65V CHRG_DETB S800_COM CHRG_STATE PPRESET CHRG_SW AUD_2,65V S521 EXT_PWR_ON DH2_HIB_DISB U400 SC1A CHRG_STATE EXT_PWR_ON CHRG_DETB J910 CHRG_TY P Q903 PC12 PPRESET LED_CNTRL VR901 U920 VDETECT VR902 RT900 M900 SIM_EN SIM_VCC RTC_GRP VAG_CODEC C330 / C331 / C332 SCHEMATICS...

  • Page 54

    BOARD LAYOUT - PAGE 1/2 SH200 SH300...

  • Page 55

    BOARD LAYOUT - PAGE 2/2...

  • Page 56

    C330 / C331 / C332 SIGNAL FLOW - PAGE 1/2 S800_COM RTC_GRP S800_PORT_2_TOP CS1B CS0B PROTECTION Cct. DNP_J910 TP960 SH400 SH200 Midi Spkr. Conn. TP_S800 _PORT_2 _TOP U920 Diamond- TP5043 J931 SH300 head HS Jack U701 U705 Flash SRAM U600 J900 Interf.

  • Page 57

    C330 / C331 / C332 SIGNAL FLOW - PAGE 2/2 SPI_CS3 RESETB ANTENNA_GND TRK_CLK SC0A RF_CS USB_DET PC12 TOUT8 STANDBY_TODAI DSP_DEB CLK_32K TRST IO_2.65V WDOGB TP5036 TP5019 ANTENNA_GND TP5017 TP5002 TP5005 TP5010 TP5001 TP5004 TP5006 TP5003 TP5009 TP5008 TP5026 TP5031...

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