Warranty - Sunrise Medical Xenon SA Directions For Use Manual

2.0 warranty

warranty
THIS DOES NOT AFFECT YOUR LEGAL RIGHTS IN
ANY WAY.
warranty conditions
1) Repair or replacement is carried out by the authorised
Sunrise Medical dealer.
2) To fulfil the guarantee conditions, should servicing
need to be carried out on your wheelchair under this
agreement, contact the designated Sunrise Medical
customer service agent immediately, with precise details
on the type of difficulty. Should you be using the
wheelchair outside the area covered by the designated
Sunrise Medical customer service agent, the work will be
carried out under "guarantee conditions" by another
agency as designated by the manufacturer.
3) Should any part of the wheelchair require repair or
replacement, as a result of a specific manufacturing or
material defect, within 24 months (5 years on frame and
cross brace) from the date on which the possession of
the product was transferred to the original purchaser, and
subject to it remaining within that ownership, the part or
parts will be repaired or replaced completely free of
charge if returned to the authorised service agent.
Note: This guarantee is not transferable.
4) The guarantee also covers all repaired or replaced
parts for the remaining period of the guarantee for the
wheelchair.
5) For spare parts which are fitted after the start of the
original guarantee, we give a further 24-months
guarantee.
6) Consumable parts are normally excluded from the
guarantee, except in the case that premature wear of the
part is the direct result of a manufacturing fault. These
parts include, amongst others, upholstery, tyres, inner
tubes and similar parts.
7) The above warranty conditions apply to all product
parts for models purchased at full retail price.
8) Under normal circumstances, no responsibility will be
accepted where the wheelchair has required repair or
replacement as a direct result of:
a) The product or part has not been maintained or
serviced in accordance with the manufacturer's
recommendations as shown in the User Instructions and/
or the Service Instructions. Accessories have been used
which are not specified as original accessories.
b) The wheelchair or a part of the wheelchair was
damaged through neglect, accident or improper use.
c) Alterations to the wheelchair or parts, which are not in
accordance with the manufacturer's specifications or the
carrying out of repairs before informing the customer
service agent.
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