Sunrise Medical Xperience Technical & Service Manual
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Sunrise Medical Xperience Technical & Service Manual

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Xperience and Xplore
Technical Service Manual

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Summary of Contents for Sunrise Medical Xperience

  • Page 1 Xperience and Xplore Technical Service Manual...
  • Page 2 Safely troubleshooting and/or repair of this product depends on your diligence to following the instructions within this manual. Sunrise Medical is not responsible for injuries or damage resulting from a person’s failure to exercise good judgement an/or common sense.

  • Page 3: Tools Needed

    Tools Needed The following list of tools should enable any task to be dealt with. Some will only occasionally be needed, by it is advisable to own or have access to them. 1. Metric Socket Set 2. SAE Socket Set 3.
  • Page 4 Table of Contents 1. Batteries sizes and installation & troubleshooting 2. Charger and operation & troubleshooting 3. Motors - Operation – readings – and troubleshooting 4. Suspension – Base – Adjustments 5. Joysticks & Controls – Operation – options and parts – VR2 –...
  • Page 5 Section 1 - Batteries Description: The batteries are used to power the chair and need to be maintained to have full potential and use of product. Please use specified batteries and follow all charging recommendations. Please use charger provided by manufacturer –...
  • Page 6 4. Burns – dropping a wrench or screwdriver across battery terminals results in sparks and arcing and intense heat. Improper wiring and assembly may short the battery the wiring and produce an electrical fire. 5. Pollution – Batteries should be disposed at a reliable battery recycler.
  • Page 7 Wiring Diagram for Batteries Note: The orange wires have recently been changed to White and Black.
  • Page 8 Installation & Wiring 1. Make sure you installed the Red Wire to the Positive Post and the Black wire to the negative post. The Back battery cover has the 70 amp Circuit breaker included – strapped in by 2 ty-wraps and breaker with knurled nut as seen in photos below. (Rear battery) (Front battery)
  • Page 9 2. Check to insure the strap is fastened tightly around case As shown in photos below: Depressing Metal allows you to pull tighter on strapping 3. Check to make sure connector locks and plastic clips are Engaged which ensures connector is locked see photos Below: Connector not locked fully Fully Locked...
  • Page 10 4. Batteries use a slide out battery tray and operation to open is done by positive forward pressure on the back and pulling of handle at same time shown below: This allows release through 2 different tabs which secure it from releasing through heavy vibration or terrain seen below: This pulls enough for Easy release of back and battery access Yellow Tabs for good...
  • Page 11 The battery slide out tray is shown in the picture below: The battery holder itself has a rubber bumper and vent holes: (Note: Rubbers to the back – prevents binding) Photo below shows batteries on sliding tray...
  • Page 12 5. Once batteries are installed and box is slid all the way in the main power connector is connected for power to the system show in picture below: There is a finger holder on plug to help match and make sure you don’t try to plug the opposite way.
  • Page 13 Troubleshooting Batteries 1. Check for good voltage at Module input charger port. Should read between 23.5 and 25.8 volts for proper operation. Less than 23.5 volts will give a low battery Indicator (2 Bar flash). 2. If no voltage at port go to cable that inputs voltage to Control found on battery box connector shown earlier.
  • Page 14 Chargers Introduction: The battery charger is another essential part of the Power Chair for the batteries need to be fully charged daily for heavy users. It is strongly recommended of any technician to make sure they have a spare charger that is working well and/or a good set of batteries.
  • Page 15 The 24 Volt Charger is depicted below: The D.C. and A.C. wiring are shown below: The 3 Connection Points are Shown Below from the DC Connector: Pin 1 + Pin 2 – Pin 3 Inhibit...
  • Page 16 2. Troubleshooting Chargers - When troubleshooting electronic equipment there is equipment necessary for checking and evaluation. The very first is a Multi-meter used for checking Resistance (continuity) – AC voltage from the Wall Plug – D.C. voltage from the batteries and Current the flow of the charger. The second is a load tester needed to evaluate (normally at 100 amps for 10 seconds) the batteries capacity to hold a charge rate.
  • Page 17 3 parts that make up Motor Assemblies. The motor assembly consists of the motor – brake – and gearbox. The Xperience and Xplore both use the same style motor and there are 2 varieties of motors to choose from. The next section shows parts of the Motor –...
  • Page 18 Motor Resistance & Meter Check for Xperience & Xplore...
  • Page 19 Motor Assembly - Removal Xperience 1. Take the 4 - 5/8” bolts from the Wheel Assembly shown in photo below: 2. Remove connector from motor control - access through front of chair box shown below: Note: no tools necessary for step above Shows access and removal of connector for ease of removal –...
  • Page 20 3. Remove shroud and release assembly - 10 mm and Phillips screwdriver required as well as pliers and 7/16” wrench Remove shroud bracket assembly using a 7/16” open end and ratchet. 4. Remove cotter pin using long nose pliers to firmly remove 5.
  • Page 21 Note: Pictures below show parts after removal and removal of Plastic restraining clip. This step is necessary for both motor and motor assembly removal. 6. Next step in removing complete assembly is to remove with a ratchet or open wrench the quantity 5 - 10mm head bolts. Note: remove rubber stopper prior to removing back bolt...
  • Page 22 If the plate is not removed you will need an open end wrench to remove the corner bolt near plate holder. 7. Finally to remove complete Gearbox and Motor the Chair needs to be moved on its side as shown. This allows to move frame downward to remove assembly...
  • Page 23 Xplore Motor Assembly - removal 1. Follow details found on page 17 - removal of Drive Wheel and removal of motor connector from control. 2. This gives access to the motor and shroud assembly Remove the 2 Phillips Screw with No. 2 Phillips Screwdriver 3.
  • Page 24 Place where Cotter pin should be removed Removal of 5 bolts using ratchet with 10 mm socket Unlike the Xperience the Xplorer Motor assembly can be removed if the bolts and cotter pin are removed no need to lay chair on its side.
  • Page 25 Troubleshooting Motors 1. Testing the motors you will have various means to do this by. The first way is if the motor has shut down and this is verifying what Diagnostic Code you have there are 2 main codes for left and right motor and 2 main codes for the brake and solenoid.
  • Page 26 3. The Motor may have a high resistance reading and this could be due to one or two or more brushes that are damaged. To extract, use a Large Straight edge screwdriver that matches to the brush holder. This eliminates stripping and basically ruining the entry of the brush housing.
  • Page 27 Suspension Technology • • Innovative Drive system Ground compensation – • Front swing arm (1) Gravity compensation – • Rear floating arm (2) Gravity control – Shock absorber (3) – 4 pivot points connecting all components together...
  • Page 28 Gravity Compensation Technology Sunrise’s MWD design solution: “interactive suspension” • The connected front and rear arms create a wide footprint that joins front and rear casters to the drive wheels • Always redistributes the load over drive wheels and casters Interactive suspension: •...
  • Page 29 Ground Compensation Movement of the front swing relative to the base frame • Reduces posterior projection • Reduces anterior projection • The seat remains closer to it’s neutral position going over an obstacle. Note: Same on Xperience...
  • Page 30 Gravity control Load distribution over casters and drive wheels depends on: • User’s body type – Ectomorph – Mesomorph – Endomorph • Seating system – Thickness of the back • Static position – Static tilt – Back angle • Dynamic positioning –...
  • Page 31 Gravity control Design solution: Interactive suspension • Load distribution over the pivot points • Redistributed over drive wheel and casters...
  • Page 32 ictures Showing the Suspension in Use Showing Stability up hill while in tilted position. Showing the stability while being front loaded.
  • Page 33 Pictures Showing the linkage of Suspension Oil Sealed Bearings Linkage 6 milli-meter and ½” socket Bolt with 8 tiny washers Removal of Oil Sealed bearings is easier than removing bearings Oil Sealed bearings are recommended to be checked annually replace after...
  • Page 34 2 years of operation or as a needed basis which can be verified when arms have a lot of play in them. The part number for the Bearings is listed in chart below – quantity per package is listed in chart below. Pivot arm Part # C-1005...
  • Page 35 Shoulder Bolt Adjustment The shoulder bolt is a key component of the suspension assembly on both the Quickie X series. Understanding the proper adjustment will help optimize the performance o f the power base. There is 3 basic adjustment adjustments to be performed with this type of fastener;...
  • Page 36 The shoulder bolt is designed to offer a consistent length from the shoulder (A) to the head (B). This allows for a precise and consistent fit independently of the amount of torque applied to the nut which prevents for an assembly to be over or under tightened.
  • Page 37 Reducing Compression 1. Reducing the compression of a pivot point is necessary when it can’t move smoothly without excessive resistance. Such a situation could preve the 6 wheels to remain in contact wi th the floor. Special attention should be paid to: - The pivot point of the Front swing arm - The pivot poi nt connecting the front swing arm to...
  • Page 38 Increasing Compression Increasing the compression of a pivot point is necessary when too much play can be felt. This could cause excessive camber of the swing-arms. Attention should also be paid to: - The pivot point of the Front swing arm The pivot poi nt connecting the front swing arm to the rear arm...
  • Page 39 Reducing the Play Reducing the amount of play may become necessary after a ertain period of time when the “Oil-Lites” bushings wear wn or compress and deflect. - When the inner hole gets deformed into an oval shape; The “Oil-Lite” bushing provides more play to the pivot point that may cause excessive camber of the swing arm.
  • Page 40 Shock - AMY- 011631-004 Shock Anti Flutter Kit for Xplore Rear Wheel Drive Chair Make sure when changing out components that it is torqued to 40 inch pounds.
  • Page 41 Xperience and Xplore Characteristics Turning radius Wheelchair type / legrest type Footboard Footrest Mid Wheel Drive 22’’ 24.5’’ Rear wheel drive 28’’ 30.25’’ * Wheelbase weights (in pounds) Rear Configurations Compact Full Compact Full No motorization, No batteries Addition of batteries...
  • Page 42 Electronics Section Introduction: The electronics used are from a company called PG Drives – they are very durable units that exceed expectations of normal driving on level ground. The Controlling device is the input to the operation of the chair – therefore it is a very important choice when deciding which unit to use and pick –...
  • Page 43 VR2 Control Module – AMY -D51086 Com Connection O.B.C. Motor 1 Power Connect Motor 2 Inhibit Line On Board Charger The control module has many inputs to facilitate operation of the chair. The picture above shows the main inputs of the 4-pin connector that runs back to the joystick. The Motor/Brake connection for Left and Right motors –...
  • Page 44 R-NET Electronics R-Net LCD Joysticks Horn Button Profile Button Mode Button Speed Up/Down Buttons Part # D50616 Part # Part # D50855 D50854 The Mono-Chrome or LCD Joystick has very Powerful features including a variety of Models with or without switches and Speed Potentiometer to give even more control of speed in each Drive Profile.
  • Page 45 tandar tandar On/Off Button Horn Button ote: ‘Seating’ requires use of ote: ‘Seating’ requires use of Mode Button the R-net-ISM (Intelligent the R-net-ISM (Intelligent Seating and Lighting Module) Seating and Lighting Module) Speed Up/Down Buttons Part # - AMY-D51122 his JSM functions much like the Pilot+. his JSM functions much like the Pilot+.
  • Page 46 Color LCD Display On/Off Button Horn Button Profile Button Mode Button Speed Up/Down Buttons Part # - AMY-D51033 D51136 D51138 The color LCD screen is split into 3 areas of information. The Top Bar, the Base Bar and the Main Screen Area Top Bar - Battery Indicator This displays the charge available in the battery and can be used to alert the user to the status of the battery.
  • Page 47 Dual Attendant Module R-NET Part # AMY-D50882 • The Dual-Attendant Module is used for when driving and seating access is required by an individual other than the primary user. • The ‘User/Attendant’ button is used to toggle between ‘who’ has control of the chair. The LED indicates who is in control.
  • Page 48 Joystick Swing-Away Assembly Below is Table of Parts to Order for above numbers A larger depiction of our standard mount below:...
  • Page 49 Mating Connectors To connect the Communication Cables:  Holding the connector housing, firmly push the connector into its mate until you can no longer see the yellow plastic. The connectors are secured using a friction system. To disconnect the Communication Cables: ...
  • Page 51 Joystick Buttons...
  • Page 52 Screen Symbols The Drive screen for the R-net has common components, which will always appear, and components that will only appear under certain conditions. Below is a view of a typical Drive screen in Profile 1. 5.1.1 Battery Indicator This displays the charge available in the battery and can be used to alert the user to the status of the battery.
  • Page 53 Speed Limit If the speed of the wheelchair is being limited, for example by a raised seat, then this symbol will be displayed. If the wheelchair is being inhibited from driving, then the symbol will flash. Latched When the control system is operating in a latched condition this symbol will be displayed.
  • Page 54 Environmental When Environmental Mode is entered the screen will display the following icon. Bluetooth When Bluetooth Mode is entered the screen will display the following icon. Momentary Screens If the momentary screens are programmed to be displayed then pressing the Speed or Profile Buttons will display screens such as below.
  • Page 55 Keypad Locking The following screen will be displayed. Note: Mote details given of operation and setting in Diagnostic Section Actuator Selection Screen To adjust the seat position the actuator screen must be visible. Depress the Mode Button to scroll through the Mode screens until you reach the actuator screen, displayed below.
  • Page 56 * The setup above is for the Xplore Chair if the Motors are connected for the Xperience You will see Left Change over to Motor 2 and vice versa. R-Net EL-90 Control Inputs Depicted Below Com Connection O.B.C. Motor 1...
  • Page 57 PROGRAMMING 3 Different Electronics so different means of Programming VR2 – Electronics Programming QTRONIX or PP1 PC Mobility Programmer – AMY-D50144 R-Net EL – Electronics Programming AMY-D50612 complete as seen above AMY-EC-0084 complete with Wires and manual The Dongle Kit can be used for Computer only The Diagnostic Test tool can be used the same as on PM120 controls R-NET PM120 –...
  • Page 58 R-net On-Board Programming On-Board Programming (OBP) uses the graphics LCD on the R-net Joystick Module to provide a clear display of multiple profiles, and allows for easy navigation and adjustment of the screens, using intuitive combinations of joystick movements and button presses. Access to OBP can be made secure via a keycode or a hardware key (dongle).
  • Page 59  Turn on the control system After initialization press the Mode key until the OBP screen is reached. See following diagram: Note: Mode 8 is the Mode for OBP – very important not to shut off or you will not have function of OBP.
  • Page 60 Example of a profiled parameter screen: Forward joystick deflections will select the parameter above. Reverse joystick deflections will select the parameter below. The first left joystick deflections will display the parameter name in ful The second left joystick deflection will take you to the previous screen.
  • Page 61 Example of OBP Menus ‘ ’ ‘ ’ ‘ ’ ‘ ’ Controls Global Controls > Profiled Controls > Joystick > Standby > ‘ ’ ‘ ’ Global Controls Steer Correct > • There are four basic types of Sounder Volume >...
  • Page 62 PC Programming and Dongle Usage R-net connecting – Shown in Bottom Screen once system is opened...
  • Page 63 Downloaded – This is what screen will appear after you have clicked on Download Button shown below Profile Management – Allows various changes to your Profile – such as picking input device shown below:...
  • Page 64 Picking Input Device This decides what your input is going to do...
  • Page 65 Allow Grab Example: To prevent a user gaining control from the Profile that is used by the Attendant control. The system if set up as below. Profiles 1 to 4 are set for any type of user Input Device Profile 8 is set for Attendant control The Select parameter in Profiles 1 to 4 does not include Profile 8, meaning the user cannot select Attendant control.
  • Page 66 Speeds Standard...
  • Page 67 Controls - Global...
  • Page 68 Lock Function : is enable by either Lock or Sequence – the lock is using a key while unit is powered up and inserting followed by pulling back out – Unlock same way by inserting and removing from Charger Port. Sequence done while unit is on Depress On/Off Key and give Driving device FWD and REV directions –...
  • Page 69 Profile setup – shows the Change Mode While Driving – Yes or No – Sleep timer – to activate put a time in minutes – Standby Time – add time to activate so that it activates after inactivity – Switch to Standby – Activate via switch –...
  • Page 70 Latched - Shows choices of Profile – Latched Drive – Latched Actuators – Yes or No – Latched Time out – amount of time – Latched Time out Beep – Yes or No Motor – Picture below details that you can adjust Steer Correct – Display Speed whether it is MPH or Kilometers –...
  • Page 71 Input / Output – Shows choice of Switch or Proportional as Input Choice – Output Switching – 4-way or - Horn Operation...
  • Page 72 Omni Module – Showing Sip and Puff as input...
  • Page 73 • The DTT is capable of performing nearly every task that is performed by the PC Programmer. Including:  Programming most parameters,  Diagnostics.  File saving (USB port for flash memory)  Real-Time measurement of critical wheelchair voltages and currents, ...
  • Page 74 DTT – Diagnostic Test Tool Programming Connectors USB Port – Connects directly to computer and comes up as another Drive.
  • Page 75 Seating Section The parts and picture above show the position of where the brackets will be mounted on seating without Power Options. On the next page shows more details to this followed by a few pages describing what is necessary to achieve different Seat to floor heights.
  • Page 76 You will see there are 4 different settings for front and rear which If you add to together equal 8 arrangement but is actually 4² The first group of setups will be for 19” seat depth for either Xplore or Xperience.
  • Page 77 Once you go above 17.50 inches you have more variety of angles From 0 to 6 degrees on 18” seat to floor...
  • Page 78 Even further setting of seat angle as we go to 18.75 for 0 to 9 degrees. The next height is 19.375 and once again offers the 0 to 9 degrees of changes in seat settings.
  • Page 79 14” and the arrangement of front caster sizes of 6 – 8 or 9 inch depending on chair type. Note: Remember the Xperience has a choice of 6 or 8 inch casters and the Xplore has a choice of 8 or 9 inch casters.
  • Page 80 Below is pictorial view of actual brackets and how they are manipulated to set proper seating: Shows 4 hole arrangement Shows front mount setting top hole Ratchet 7/16” bolts and nut View of all 4 brackets mounted Adjustability of each individual bracket on slide piece...
  • Page 81 Setting the angles on your Footrest 60 – 70 – and 80 degrees Indicator shown in a little larger context seen below:...
  • Page 82 Single Switch or ISM – Lockout and Decreased Drive Setting Shorted Normal Drive 120 Ω Reduced Speed 25% Opened Drive Lock out The Solo and Duo, for now, needs to be programmed to either output DLO or REDUCED SPEED. For Inhibit #4, on the ISM, it goes like this: Shorted Normal Drive 4.7 K Ω...
  • Page 83 R-Net Seating Controls SAC – Single Actuator Control “New” unit as of Oct. 01-2009 Figure 1 - SAC box Figure 2 - SAC box internal The SAC box is a single actuator control which has all channels tied together so whether hooking up a Tilt –...
  • Page 84 Figure 3 The cover listing jumper settings (note: we use MK6 on the Xplore – Xperience – 323) Serial Number designation is year and month On limit switch inputs there are 3 Settings note: if not Limit used must used D00118 jumper and D00145) Limit 1 –...
  • Page 85 – Dual Actuator Control Figure 4 Figure 4 - depicting the Dual Actuator control the input lines as mentioned on the preceding page this time has one line dedicated to Tilt – and then ties the other lines together for the other actuator to be chosen – recline tilt –...
  • Page 86 You will notice 3 things on this diagram a Kit # is always on left corner - showing the complete parts for a SAC to work with Tilt – the wiring showing a complete connection with depiction to actuator and inhibits –...
  • Page 87 You will see on this one we are using the same cable D00235 but we are using the cable control to the Recline actuator. MAC – Multi Actuator Control Showing limit adaptor D00146 & 145 - Above is Dip Switch selector...
  • Page 88 The multi actuator control is just that it allows up to 5 actuators to work on. It has an internal Dip Switch that allows variation of operation of Seating. Included below from Parts Manual is the The above gives the kit # in left corner wiring diagram to the center and left and the Dip Switch selection on these are found on the bottom left of the page.
  • Page 89 The Function - this is standard for MAC 1 tilt 2 recline 3 left leg 4 right leg 5 legs simultaneous (replaced by elevate when on system) Below is shown the adaptor to allow actuator inputs into the MAC control box: The lettering A followed by a number follows the function chart shown above and this channel selecting stays the same with Drive Through Operation as well.
  • Page 90 I.S.M. – Intelligent Seating Module There are 3 different types of Seating Controls 2 output – 4 output – 6 output This is totally depending on the need for drive through operation Actuator Channels...
  • Page 91 Switches for New Electronics – Oct 01- 2009 Single Toggle Switch – Part number D00251 This switch has LED to indicate Drive – Drive inhibit and Drive lockout – it has the common 9 pin Sub- D Connection to work on all the Control boxes except the ISM. Operation is as follows - Drive operation Green...
  • Page 92 Triple Toggle Switch – Part # D00252 The operation of LED is the same but the combinations of Switch is controlled by setting of Xoxoxo which can be changed.
  • Page 93 4 way Toggle – Part # D00034 4-way switch operation commonly set as Tilt – Recline – Left Legrest and Right Legrest – mounting and serial number shown as well as mounting holes.
  • Page 94 Single Pushbutton Switches (various switches) Above is shown switch D00253 – it connects to the controls and will depict all Technical Details! Here is the table for part numbers taken from Parts Catalogue:...
  • Page 95 Specialty Control Section Features: Battery Indicator Time Indicator Indicates Direction Arrow - Speed Numeric Profile Name can be changed...
  • Page 96 Input Description U1 and U2 Switch Inputs – Mode Operation Sip & Puff input 2 Inputs for either Switched or Proportional - Labeled as Port 1 and Port 2 Located below Port 2 – On/ Off Port Description of Input Connections SID connectors –...
  • Page 97 This input will accept a 3.5 mm – 1/8” pipe Sip & Puff Input – connected to Sip & Puff mouthpiece. Available for user in either Port to operate remotely On/Off Port – via a Switch with1/8” jack to operate On/Off. Sound/Beep Indicator Charger Port 2 Bolt Mounting...
  • Page 98 Control and its Operational Buttons LCD Screen Profile Speed +/- Mode Navigation (OBP) On/Off Description of Display and Front Buttons A full colour, backlit LCD screen that can show LCD Screen – configuration details and operating information to both dealer and user.
  • Page 99 This button provides a complete Power Down of ON/ Off Button – control system electronics. In addition to the button mounted there is a facility on the inputs for an optional, externally mounted switch that can be operated by the user for on/off usage. The mode button allows for the user to change Mode Button –...
  • Page 100 In addition is that IR has been available since May 2009 below are details: The Omni includes and IR Transmitter and receiver that allows the Omni to replicate commonly used IR devices, such as remote controls for TV’s, DVD’s, Cable/Satellite or environmental controls such as automatic door openers.
  • Page 101 Omni with IR (continued) Select learn code by Point the items Channel A check denotes a successful using right button while Up at the Omni Receiver operation and an X denotes command is highlighted and press twice unsuccessful. To Enable a Code use the + sign on the front pad and a Check will appear To Disable a Code use the - sign on the front pad and an X will appear...
  • Page 102 Deleting Codes To Delete a Code highlight the specific command and then press right button To Delete a Code pick from Submenu and it will delete all codes Note: It must be have power recycled to delete all codes...
  • Page 103 Omni IR Default Menu...
  • Page 104 IR Configuration Tool The IR configuration tool is a PC based application that allows the user to • Read and Write IR menus from and to an R-net Control System • Create IR menus. • Change IR menus. • Save IR menus.
  • Page 105 Application Window...
  • Page 107 Omni Installation The Omni can be used with many different types of SID’s and then in various modes of operation, driving, latched driving, seat adjustment etc. The Omni Must be configured to meet individual requirements of the user. Below is a suggested installation and set-up sequence: 1.
  • Page 108 Program the Omni to Match SID The Omni is compatible with Six Types of SID 1. Joystick 2. Five Switch 3. Three Axis Proportional 4. Three Axis Switch 5. Sip & Puff and User Switch 6. Single switch scanner This can all be found when programming under the heading of SID The 6 types are shown above how they are displayed under Port 1 or Port 2.
  • Page 109 Diagnostic Section Intro: The Diagnostic Section has all details of the complete system – it is as a guide to help the Technician find a quicker way of diagnosing and finding the solution accurately and efficiently. Diagnostic Procedure Please follow this procedure: ...
  • Page 110 Diagnostic Screen When the control system safety circuits have operated and the control system has been prevented from moving the wheelchair a diagnostics screen will be displayed. This indicates a system trip, i.e. the R-net has detected a problem somewhere in the wheelchair’s electrical system.
  • Page 111 Keypad Locking To lock the wheelchair using the keypad;  While the control system is switched on, depress and hold the On/off button.  After 1 second the control system will beep. Now release the On/off button  Deflect the joystick forwards until the control system beeps. ...
  • Page 112  If the control system has switched off, press the On/off button.  Insert and remove a key into the Charger Socket. The wheelchair is now unlocked Diagnostic Listing The battery needs charging or there is a bad connection to the battery. Check the connections to the battery.
  • Page 113 The battery needs charging or there is a bad connection to the battery. Check the connections to the battery. If the connections are good, try charging the battery. Troubleshooting Batteries Check for good voltage at Module input charger port. Should read between 23.5 and 25.8 volts for proper operation.
  • Page 114 The left hand motor* has a bad connection. Check the connections to the left hand motor. The left hand motor* has a short circuit to a battery connection. Contact your service agent. The right hand motor* has a bad connection. Check the connections to the right hand motor.

  • Page 115: Joystick Error

    Diagnostic Text Description Trip Text 1 Joystick Error 2 Low Battery 3 High Battery 4 M1 Brake Error 5 M2 Brake Error 6 M1 Motor Error 7 M2 Motor Error 8 Inhibit Active 9 Joystick Cal Error 10 Latched Timeout 11 Over-current 12 Overtemp.

  • Page 116: Low Battery

    Low Battery This occurs when the control system detects that the battery voltage has fallen below 16V.  Check the condition of the batteries and the connections to the control system. If the trip is still present after the batteries and connections have been checked, then the Power Module may be defective.

  • Page 117: Latched Timeout

    The actual inhibit that is active is indicated by the last 2 digits in the Trip Code. The code is in Hex. 1E01 - For Inhibit 1 1E09 - For Inhibit 9 1E0A - For Inhibit 10  Cycle the power. This will drop out of Latched Mode that might clear the trip. ...

  • Page 118: Bad Settings

     If the ISM is frequently overheating check the condition of the actuator motors and the connections to them. If the trip persists contact your service agent. Bad Settings This occurs when the control system detects incorrect or invalid program settings. ...

  • Page 119: Pm Memory Error

    PM Memory Error This is a specific Power Module based trip.  Check all cables and connections.  Using the R-net PC Programmer, re-program the control system. This should be done with either the most current specific program file for the wheelchair or the manufacturers original programming file.
  • Page 120 SID Disconnected The Omni has detected that the Specialty Input Device (SID) has become disconnected.  Check all cables and connectors between the Omni and the SID. If the error persists:  Check that the setting of the parameter, 9-Way Detect, is appropriate for the SID that is being used.
  • Page 121 No Codes or Text - will be displayed Motor Temperature This symbol is displayed when the control system has intentionally reduced the power to the motors, in order to protect them against heat damage. Control System Temperature This symbol is displayed when the control system has intentionally reduced its own power, in order to protect itself against heat damage.
  • Page 122 Joystick Displaced If you operate the joystick before or just when you switch on the power the Joystick displaced screen will appear. You must release and then resume normal operation once screen disappears. If you hold for more than 5 seconds you will have to reset power to unit –...
  • Page 123 Section 10 – Acronyms JSM - Joystick Module ISM - Intelligent Seating Module PM - Power Module Dongle - Programming Device On board or Computer Programming SID - Specialty Input Device OBP - On board programming DTT - Diagnostic Test Tool IOM - Input Output Module EL - Entry Level LED –...

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