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PSC DSL Self Install Manual

Self-installation kit
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Summary of Contents for PSC DSL Self

  • Page 2 30 days of purchase date if proven defective. PSC reserves the right to determine if equipment is defective and its replacement type. Defective equipment may not be returned for cash. Equipment that...

  • Page 3: Table Of Contents

    Table of Contents Setup and Installation Step 1: Verify Your System Requirements ..........4 Step 2: Verify The Contents Of Your PSC DSL Self-Install Kit ..............4 Step 3: Install The Telephone Line Filters ..........5 Step 4: Install The SpeedStream 4100 DSL Modem ......7 Step 5: Configure Your Broadband Internet Connection Windows 7………………………………………………..9...

  • Page 4: Step 1: Verify Your System Requirements

    PPPoE connection required to log in to a DSL connection, and require either a third party program or a router to make the connection. Step 2: Verify The Contents Of Your PSC DSL Self-Install Kit - 4 -...

  • Page 5: Step 3: Install The Telephone Line Filters

    PSC DSL Self-Install Guide Step 3: Install The Telephone Line Filters Install the Data/Phone Filter 1. Locate the jack where you will install the DSL modem. 2. Connect the data/phone filter to the wall jack. 3. Connect the phone (if needed) to the “Phone” side of the filter.
  • Page 6 PSC DSL Self-Install Guide IMPORTANT: DO NOT INSTALL AN IN-LINE FILTER ON THE JACK OR THE DATA CABLE CONNECTING TO YOUR DSL MODEM. Install the Wall-mounted In-line Filter 1. Dismount the phone from the wall jack, usually by lifting the phone straight up, then straight out from the wall.

  • Page 7: Step 4: Install The Speedstream 4100 Dsl Modem

    PSC DSL Self-Install Guide Step 4: Install the Comtrend CT-5071T Modem 1. Connect the Data cable to the DSL port on the “Data” side of the Data/Phone filter. 2. Connect the other end of the Data cable to the Line connection on the back of the modem.
  • Page 8  Turn off the power to the modem for 30 seconds, and then turn on again. If none of these steps cause the DSL light to stay on, contact PSC Technical Support (page 19) for further assistance. - 8 -...

  • Page 9: Step 5: Configure Your Broadband Internet Connection

    “@psci.net”. Type in your password. Passwords may be in upper or lower case letters and/or numbers, but must match exactly the password saved for you by PSC. ISP name is “PSC”. 10. Click "Connect". 11. If successful you will see a message that the connection is ready and you can click "Close".

  • Page 10: Windows Xp

    13. At the top of the window, click the Connections tab. 14. Select the option "Always connect using my default connection". 15. In the list of connections, click on the PSC connection. 16. Click the Set as default button. 17. At the bottom of the window, click the APPLY button, then...

  • Page 11: Mac Os X

    Note: Only Send PPP echo packets should be checked in the Advanced Options section. 6. Click OK. 7. Click the Proxies tab. PSC does not use proxy servers. These options should NOT be checked. 8. Click Save. To connect to the Internet via PPPoE, click the Right-Left () arrow icon on the menu bar and select Connect.

  • Page 12: Dsl Troubleshooting Checklist

    Step 2: Is the modem receiving a DSL signal? The DSL light on the modem indicates that the modem is receiving the signal from PSC. This light should be on solid. If it is, go on to Step 3. If the DSL light is off or flashing, this indicates there is a problem with modem receiving the DSL signal.
  • Page 13 This filter should not be on the line to the modem. If you're still unable to get a DSL signal, contact PSC Technical Support (page 19) for further assistance. Step 3: Is the modem connected to the computer? The Ethernet light on your modem shows that the modem is connected to the computer.
  • Page 14 Contact your computer's technical support for further troubleshooting.  If the Ethernet card appears to be installed correctly , this may indicate a problem with the DSL modem. Contact PSC Technical Support (page 19) for further assistance. - 14 -...
  • Page 15 2. At the top of the Network Connections window, click on View, and then click Tiles. 3. Verify that you have a connection for PSC in the Broadband section of this window.  If you do not have a broadband connection , go to “Configure...
  • Page 16 Step 3 verify that your Local Area Connection has not been disabled. If you are still unable to make a connection, contact PSC Technical Support (page 19) for further assistance. Step 5: Do you get an error message when you open...

  • Page 17: Other Troubleshooting Questions

    Your PSCDSL connection window should appear. Click the Connect button at the bottom of the window to log in to your DSL connection. If a Connection window does not open, contact PSC Technical Support (page 19) for further assistance. Other Troubleshooting Questions...
  • Page 18 My computer keeps trying to dial in to the Internet. I don’t need to connect, do I? PSC DSL is an “always on” connection, meaning that the connection is always available to you. But in order to use the connection, you must log in with your username and password.

  • Page 19: Contact Psc

    Local Numbers: 357-2123 843-5951 536-3344 Or call Toll-Free (800) 511-4899 For After Hours Support on evenings, weekends and holidays: Toll Free: (877) 915-7724 Technical support is also available on the PSC web site: http://www.psci.net/support/ Or by sending e-mail to support@psci.net Customer Service...
  • Page 20 PSC DSL Self-Install Guide PO Box 126, St. Meinrad, IN 47577 357-2123 843-5951 536-3344 (800) 511-4899 http://www.psci.net psc@psci.net PSC DSL Self.doc 3/02/2010 - 20 -...

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