8. Front buttons do not work
Check DVR power
Check screen lock status
9. Cannot connect to network
Check that network cable is properly connected
Check DVR IP address
Check PC IP address
Run a ping test
10. When to contact your reseller
If any of the following happen, immediately turn of the DVR and contact the reseller that
you purchased it from.
The product exhibits extremely abnormal behavior, e.g. strange noises, odors, or
smoke
The power jack is damaged
Rain, water, or other liquids get into the product
The product does not work as described in the user manual
The product has fallen and become damaged
Product performance changes significantly
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Install Manual