Network Scan Problems; Fax Problems - Samsung SCX-6545N Service Manual

4.2.2.6 Network Scan problems

Condition
I cannot find a scanned
image file.
I cannot find the scanned
image file after scanning.
I forgot my ID and PIN.
I cannot view the Help file.
I cannot use the Samsung
Network Scan Manager

4.2.2.7 Fax problems

Condition
The machine is not working,
there is no display and the
buttons are not working.
No dial tone sounds.
The numbers stored
in memory do not dial
correctly.
The original does not feed
into the machine.
Faxes are not received
automatically.
The machine does not
send.
Service Manual
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Alignment & Troubleshooting
You can check the scanned file's destination in the Advanced page in the
Network Scan program's Properties screen.
• Check if the scanned file's application is on your computer.
• Check Send image immediately to the specified folder using an associated
default application in the Advanced page in the Network Scan program's
Properties screen to open the scanned image immediately after scanning.
Check your ID and PIN in the Server page in the Network Scan program's
Properties screen.
To view the Help file, you need to have Internet Explorer 4 service pack 2 or
above.
Check your operating system. Supporting operating systems are Windows
2000/XP/2003/Vista.
• Unplug the power cord and plug it in again.
• Ensure that there is power to the electrical outlet.
• Check that the phone line is connected properly.
• Check that the phone socket in the wall is working by plugging in another
phone.
Make sure that the numbers are stored in memory correctly. Print a Phone
Book list.
• Make sure that the paper is not wrinkled and you are putting it in correctly.
Check that the original is the right size, not too thick or thin
• Make sure that the DADF is firmly closed.
• The DADF rubber pad may need to be replaced.
• The receiving mode should be set to Fax.
• Make sure that there is paper in the tray.
• Check to see if the display shows any error message. If it does, clear the
problem.
• Make sure that the original is loaded in the DADF or on the scanner glass.
• Sending should show up on the display.
• Check the fax machine you are sending to, to see if it can receive your fax.
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Suggested solutions
Suggested solutions
Samsung Electronics