Novatel MiFi 6620 User Manual
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Novatel MiFi 6620 User Manual

For 4g lte and wi-fi
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Summary of Contents for Novatel MiFi 6620

  • Page 1 userguide...

  • Page 2: Software License

    “Trademarks”) used in this user manual are the property of Novatel Wireless or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Novatel Wireless or any other Trademark displayed in this user manual without the written permission of Novatel Wireless or its respective owners.

  • Page 3: Table Of Contents

    Sign In to the MiFi 6620 Admin website........
  • Page 4 On the MiFi 6620 Admin Website ........
  • Page 5 Product Specifications and Regulatory Information ..... 104 Product Specifications ..............105 General .

  • Page 6: Getting Started

    Getting Started Overview Power Management Caring for Your MiFi 6620...

  • Page 7: Overview

    Congratulations on your purchase of the Novatel Wireless Mobile Hotspot - MiFi® 6620 for 4G LTE™ and Wi-Fi! With the MiFi 6620 you can access 4G LTE networks for faster apps, uploads and downloads. Connect up to 15 Wi-Fi enabled devices to the Internet at once - laptops, tablets, e-readers, gaming consoles and more* - and experience download speeds up to 10 times faster than with Novatel Wireless’s 3G*.

  • Page 8: Package Contents

    To use Wi-Fi mode, your computer or other device needs Wi-Fi capability and Internet browser software. If your computer does not have Wi-Fi capability you can use Ethernet over USB tethering. Your MiFi 6620 must have proper data service to function. (See Using Your MiFi 6620 for the First Time on page 11.)

  • Page 9: Components

    ➎ Home Screen — Displays the status bar, data usage meter, and menu options. ➏ LED Indicator — When the display is off and the MiFi 6620 is turned on, the LED indicator blinks. ➐ Real-time Data Usage Meter — Displays current data usage in GB and cycle end date.

  • Page 10: Status Indicators

    Status Indicators DISPLAY ICON DESCRIPTION No icons The MiFi 6620 is powered off or not receiving power, or the screen is in power-saving mode. Network Signal Strength More bars indicate more signal strength. Activity Indicator If this icon is displayed, data is being transferred between your MiFi 6620 and connected device(s).
  • Page 11 Scroll and select the icon to display MiFi 6620 Admin website connection instructions, Advanced Features, WPS, Unlock SIM, and Tips. FRONT PANEL Power Indicator When the display is off and the MiFi 6620 is turned on, the Power indicator blinks.

  • Page 12: Power Management

    • the battery charging icon displays. When the battery is fully charged, the battery icon is solid. USB wall charger — You can use the MiFi 6620 when the battery is installed and the charger • is plugged into a wall socket. Please ensure the wall socket is located near the equipment and is easily accessible.

  • Page 13: Caring For Your Mifi 6620

    Novatel Wireless recommends the following guidelines: Protect the MiFi 6620 from liquids, dust, and excessive temperatures. • Do not apply adhesive labels to the MiFi 6620; they might cause the MiFi 6620 to potentially • overheat and they might alter the performance of the antenna.

  • Page 14: Using Your Mifi 6620

    Using Your MiFi 6620 Accessing the Network Using Your MiFi 6620 for the First Time Connecting to Your MiFi 6620 Using Your MiFi 6620 After Setup is Complete...

  • Page 15: Accessing The Network

    Accessing the Network 4G LTE With LTE bandwidth you can get the broadband speed you require to work efficiently outside the home or office. You can connect to the Internet, access your corporate intranet, check your email and download attachments at speeds that are up to 10 times faster than 3G*. 4G Mobile Broadband with LTE* Download: typical download speeds of 5-12 Mbps.

  • Page 16: Using Your Mifi 6620 For The First Time

    Charging the Battery on page 12.) ➌ Power on the MiFi 6620. (See Power the MiFi 6620 On and Off on page 17.) ➍ Connect the MiFi 6620 to your computer using Wi-Fi. (See Connecting to Your MiFi 6620 page 18.)

  • Page 17: Charging The Battery

    Charging the Battery IMPORTANT Before you use your MiFi 6620, be sure to charge the battery for at least three hours to ensure a full initial charge. When fully charged, the battery has up to 20 hours of life. To charge the battery: ➊...
  • Page 18 MiFi 6620 and gently slide the battery into place. ➍ Replace the cover by setting it on the MiFi 6620 where the notches align, then press on the cover until it clicks into place and is flat across the entire bottom surface.

  • Page 19: Replacing The 4G Lte Sim Card

    Remove the battery cover located on the underside of the MiFi 6620. ➋ Remove the battery from the back of the MiFi 6620 by inserting your fingernail into the battery removal divot and lifting the battery out of the battery compartment.

  • Page 20: Universal Charging

    Slide the port shield to expose the USB universal charging port. ➋ Connect the USB cable to the device to be charged. ➌ Connect the other end of the USB cable to the Universal Charging port on the MiFi 6620.

  • Page 21: Battery Tips

    Whenever you remove or insert either the battery or the SIM card, ensure your MiFi 6620 is not connected to any device or power source. Never use tools, knives, keys, pens, or any type of object to force the door open or to remove the battery. Using any of these types of...

  • Page 22: Power The Mifi 6620 On And Off

    Home screen and menu options are available. Power Off Press and hold the Power Button until the display shows MiFi. The MiFi 6620 will continue its • shutdown process for several seconds and then automatically turn off the display.

  • Page 23: Connecting To Your Mifi 6620

    To connect to your MiFi 6620: ➊ Turn on your Wi-Fi enabled device and turn on your MiFi 6620 using the power button. The MiFi 6620 display will light up. The MiFi 6620 broadcasts its own wireless network and name.
  • Page 24 When prompted, enter your Wi-Fi Network password. The MiFi 6620 Home screen should show an additional connected device. Your Wi-Fi enabled device is now connected to the Internet. ➍ You can view or change MiFi 6620 settings by connecting to the MiFi 6620 Admin website at http://my.MiFi or http://192.168.1.1. IMPORTANT Charge the battery completely before you connect your computer to your MiFi 6620.

  • Page 25: Using Your Mifi 6620 After Setup Is Complete

    Using Your MiFi 6620 After Setup is Complete You can use the MiFi 6620 as a wireless mobile hotspot to connect your computer and up to a total of 15 Wi-Fi enabled devices to the mobile broadband network. The MiFi 6620 is powered on as soon as you press and hold the power button and the display turns on.
  • Page 26 To change your Wi-Fi Name from My MiFi 6620 Home: ➊ Select Manage My MiFi 6620 > Customize my Wi-Fi Settings. ➋ Enter the new Wi-Fi Name in the Wi-Fi name field and the Wi-Fi Password in the Wi-Fi Password field.
  • Page 27 To change your Admin Password from My MiFi 6620 Home: ➊ Select Manage My MiFi 6620 > Change my Web Interface Password. ➋ Enter your current Admin Password in the Enter current password field and click Continue. ➌ Enter your current Admin Password in the Current MiFi Admin password field, enter your new password in the New Admin password field, and re-enter to confirm in the Confirm new Admin password field.

  • Page 28: Using The Mifi 6620 User Interface

    Using the MiFi 6620 User Interface From the MiFi 6620 display you can check your MiFi 6620 status, view your current data usage, and access an icon-based menu by using the Navigation and Select buttons. (See Status Indicators page 5.) To view the current status of your MiFi 6620: ➊...
  • Page 29 To access the icon-based menu options: From the Home screen, use the navigation buttons to move left or right to highlight the • desired Menu option, then press the select button to open the highlighted option. Continue to press the select button to move through any additional screens. Press Select to Open Option Menu Scroll Up/Down to Desired Option Press Select to View Desired Option...

  • Page 30: Mifi 6620 Settings

    MiFi 6620 Settings Managing Your MiFi 6620 My MiFi 6620 Home Data Usage Connected Devices MiFi 6620 Settings Universal Charging Messages Parental Controls About MiFi...

  • Page 31: Managing Your Mifi 6620

    Managing Your MiFi 6620 Manage, monitor, and customize your MiFi 6620 settings directly on the MiFi 6620, or by using the MiFi 6620 Admin website. On the MiFi 6620 Display ➊ Power on your MiFi 6620 by pressing and holding the power button until the display lights and the Home screen displays.

  • Page 32: On The Mifi 6620 Admin Website

    My MiFi 6620 Home ➌ Click Sign In in the upper right corner of the window and type your MiFi 6620 Admin password in the Admin password field and click Sign In to display the My MiFi 6620 Home page. (See My MiFi 6620 Home on page 30.)

  • Page 33: Sign In

    MiFi 6620 Sign In Sign In to the MiFi 6620 Admin website Type the MiFi 6620 Admin Password (the default password is found on the MiFi 6620 by selecting Help > MiFi Admin website) in the Admin Password field. Click Sign In.

  • Page 34: Menu Panel

    Menu Panel The Menu Panel is the primary navigation for MiFi Settings. You can access each feature under the appropriate menu. My MiFi 6620 Home - Menu Panel...

  • Page 35: My Mifi 6620 Home

    My MiFi 6620 Home is your gateway to configuring and managing your MiFi 6620. On the MiFi 6620 Display ➊ Power on your MiFi 6620 by pressing and holding the power button until the display lights and the Home screen displays. ➋...

  • Page 36: On The Mifi 6620 Admin Website

    On the MiFi 6620 Admin Website My MiFi 6620 Home allows you to quickly access commonly used links and all available menu options for your MiFi 6620. My MiFi 6620 Home contains the following quick link menu options: Manage My MiFi 6620 (See Manage My MiFi 6620 on page 32.)

  • Page 37: Manage My Mifi 6620

    Change my Web Interface Password (See Change my Web Interface Password on page 34.) • My MiFi 6620 Home - Manage My MiFi 6620 NOTE The next time you sign in to MiFi 6620 Settings, you will need to use the new password.
  • Page 38 Customize my Wi-Fi Settings Clicking on Customize my Wi-Fi Settings takes you to the MiFi 6620 Settings page Wi-Fi menu where you can customize Wi-Fi profiles and view details about the devices connected to your MiFi 6620. (See Wi-Fi on page 49.)
  • Page 39 Change my Web Interface Password Clicking on Change my Web Interface Password takes you to the MiFi 6620 Admin Password section of the Settings page, where you can change the Admin Password. (See MiFi 6620 Admin Password on page 52.) The default Admin password is admin. This is the password you use to Sign In to Settings.
  • Page 40 MiFi 6620 Settings - Answer Security Question ➏ Click Save Changes. ➐ A message displays confirming that your password has been changed. NOTE The next time you sign in to MiFi 6620 Settings, you will need to use the new password.

  • Page 41: Help & Support

    Help & Support The Help & Support menu contains the following options: Data Usage (See Data Usage on page 40.) • My MiFi 6620 Home - Help & Support...

  • Page 42: Data Usage

    Data Usage Data Usage allows you to quickly check your data usage and billing cycle directly on the MiFi 6620 display, or on the MiFi 6620 Admin website. On the MiFi 6620 Display ➊ Use the real-time data usage meter on the Home screen to check your data usage and billing cycle schedule.

  • Page 43: On The Mifi 6620 Admin Website

    On the MiFi 6620 Admin Website The Data Usage page allows you to obtain your current estimated data usage, and to access My Account & Tools. Click Data Usage on the Menu panel to display the Data Usage page and access information specific to your particular plan.

  • Page 44: Connected Devices

    Connected Devices allows you to view and edit Wi-Fi enabled devices currently connected to your MiFi 6620 network, as well as any devices currently blocked. NOTE An audio alert automatically sounds whenever a device connects to your MiFi 6620 Wi-Fi network. On the MiFi 6620 Display ➊...

  • Page 45: On The Mifi 6620 Admin Website

    On the MiFi 6620 Admin Website The Connected Devices page allows you to view and edit devices that are currently connected to your MiFi 6620. You can also view and unblock any blocked devices. The Connected Devices page contains the following: Connected Devices —...
  • Page 46 MiFi 6620 Connected Devices - Edit ➋ Select the appropriate change from the Connected Devices drop-down menu. MiFi 6620 Connected Devices - Select Device Type ➌ Click Save to finish editing the device. MiFi 6620 Connected Devices - Accept Changes...
  • Page 47 Click Change Max Connections on the Connected Devices page. Change Maximum Number of Connected Devices ➋ The MiFi 6620 Settings Wi-Fi page opens. Select the number of devices from the Max Wi-Fi connected devices drop-down menu. Change Maximum Number of Connected Devices ➌...

  • Page 48: Blocked Devices

    Blocked List — This lists any devices you have blocked. Note that since these devices are • not currently connected, and are blocked from connecting, they do not have an IP address. Instead, they are identified by their name and MAC address. MiFi 6620 Connected Devices - Blocked List...
  • Page 49 Unblock Button — Click Unblock to unblock a previously blocked device, freeing it to • connect again. The unblocked device is deleted from the Blocked List, and will reappear in the Connected Devices list when it connects. MiFi 6620 Connected Devices - Unblock...

  • Page 50: Mifi 6620 Settings

    MiFi 6620 Settings MiFi 6620 Settings allow you to make device changes such as screen brightness and audio ON/OFF, and to select mobile network options for your MiFi 6620. On the MiFi 6620 Display Wi-Fi ➊ On the Home screen, navigate to the Settings icon and press the select button to open the Settings select screen and display Settings options.

  • Page 51: Audio On/Off

    Navigate to the Audio Alerts option and press the select button to display the Audio Alerts settings options. Alert settings include Alert Information, Startup/Shutdown, Low battery, Critical low battery, Charging MiFi 6620, Charging complete, External charging, USB mode, SIM errors, New message, Software Update, Roaming, Wi-Fi turned off, Network selection, and Back.

  • Page 52: Network Technology

    ➍ Navigate to the Back option to return to the Settings options, or press/hold the select button to return to the Home screen. Settings Option Select Audio Alerts Set Audio Alerts Network Technology ➊ On the Home screen, navigate to the Settings icon and press the select button to open the Settings Select screen and display Settings options.

  • Page 53: On The Mifi 6620 Admin Website

    On the MiFi 6620 Admin Website The MiFi 6620 Settings page allows you to make administration password and preference changes; obtain software update information; backup and restore files to your MiFi 6620; and set GPS preferences. The MiFi 6620 Settings page contains the following sections:...

  • Page 54: Wi-Fi

    Wi-Fi The Wi-Fi section allows you to enable Wi-Fi devices to connect to the MiFi 6620 Wi-Fi network, to change the Basic Wi-Fi Settings including Wi-Fi Name/Password, to select 2.4 GHx and 5 GHz Band Settings, and to turn ON/OFF Wi-Fi Options.
  • Page 55 To change the Band Settings: ➊ Select the desired Band Setting from the drop-down menu. The choices are Dual band (2.4 GHz/5 GHz), 2.4 GHz only, and 5 GHz only. ➋ Select the Bandwidth, 802.11 Mode, and Channel from the drop-down menus Change Band Settings To turn ON/OFF Wi-Fi Options: ➊...

  • Page 56: Mifi 6620

    MiFi 6620 The MiFi 6620 section allows you to change the MiFi 6620 Admin Password, select device preferences, check current software version and check for updates, backup your MiFi 6620 settings, and set GPS preferences. The MiFi 6620 Settings MiFi 6620 section contains the following menu...
  • Page 57 Password. Display or Hide the Admin Password Slide the ON/OFF button to ON to display the MiFi 6620 Admin Password on the device or OFF to hide the MiFi 6620 Admin Password on the device. Change MiFi 6620 Admin Password...
  • Page 58 ➏ Click Save Changes to save any changes made to your password. Save Changes to MiFi 6620 Admin Password...
  • Page 59 Preferences The Preferences page contains the following options: Allow Settings Changes — Turn on to allow settings to be changed from the MiFi 6620 • display. Universal Charging — Use this feature to charge your cellphone or similar device. •...
  • Page 60 Backup and Restore The Backup and Restore page contains the following sections: Backup — Allows you to save your MiFi 6620 settings to your computer. You must enter your • Admin Password in the Admin Password field and click Download to save settings to your computer.
  • Page 61 ➊ Enter your Admin Password in the Admin Password field. ➋ Click Download to save your current MiFi 6620 settings to a designated location on your computer. Download Current MiFi 6620 Settings To restore a previous version of your MiFi 6620 settings to your MiFi 6620 device: ➊...
  • Page 62 To turn GPS ON: ➊ Slide the ON/OFF button to ON. ➋ Select the desired turn off option from the drop-down menu. The choices are Turn off on power down or Always on. MiFi 6620 Settings - MiFi 6620 GPS Turn ON...
  • Page 63 Save the driver to the desired location on your computer. ➍ Open the driver .exe file and follow the installation instructions. Click Save Changes to finalize and accept the new GPS settings. MiFi 6620 Settings - MiFi 6620 GPS download GPS over Wi-Fi Drivers...
  • Page 64 Set GPS Options Clicking on Set GPS Options will take you to the MiFi 6620 Settings page where you can configure the GPS settings for your MiFi 6620. To configure your MiFi 6620 GPS settings: ➊ Slide the ON/OFF button to ON to activate the MiFi 6620 location services and display the GPS Agreement.
  • Page 65 ➌ Select the desired option from the Turn off drop-down menu. The choices are Always on or Turn off on power down. GPS - Turn Off Options ➍ NMEA is a standard method of providing a GPS data stream in Windows and other computing platforms.

  • Page 66: Advanced

    Advanced The Advanced section allows you to change the MiFi 6620 advanced settings. The Advanced page provides network, manual DNS, SIM, firewall, MAC filter and LAN settings, as well as options for configuring port filtering and forwarding applications. IMPORTANT! Changing the MiFi 6620's Advanced settings can adversely affect stability, performance, and security of the MiFi 6620.
  • Page 67 • MAC Filter (See MAC Filter on page 68.) • LAN (See on page 69.) • Port Filtering (See Port Filtering on page 70.) • Port Forwarding (See Port Forwarding on page 73.) • MiFi 6620 Settings Advanced - Networks...
  • Page 68 » 4G LTE APN — Displays the network carrier APN » GSM/UMTS/HSPA APN — Use only when a non-Novatel Wireless SIM is inserted. Save Changes — Use to activate and save new settings. • MiFi 6620 Settings Advanced Networks - Cellular Data ON...
  • Page 69 To turn off cellular data and prevent all internet traffic from using the MiFi 6620 mobile broadband connection: ➊ Slide the Cellular Data ON/OFF button to OFF. ➋ Click Confirm on the Confirm warning pop-up window. NOTE All internet connections will be immediately terminated when you click Confirm.
  • Page 70 Manual DNS The MiFi 6620 automatically selects a Domain Name Server (DNS). The Manual DNS menu allows you to manually select up to two DNS IP addresses. MiFi 6620 Settings Advanced - Manual DNS To manually select a Domain Name Server: ➊...
  • Page 71 The SIM menu gives you settings and information about the MiFi 6620's Subscriber Identity Module (SIM) card. The SIM card inside your MiFi 6620 can be locked with a PIN code for additional security. If locked, the PIN code must be entered before the MiFi 6620 can connect to the Internet. The SIM menu takes you to the SIM page.

  • Page 72: Firewall

    VPN Passthrough — Turns ON/OFF the VPN feature and allows or disallows connected • devices to establish a VPN tunnel. If ON, this feature allows VPN clients to connect through the MiFi 6620 to remote VPN • Servers. Normally, this option should be turned on.
  • Page 73 MAC Filter The MAC Filter allows you to specify which devices can access the MiFi 6620 Wi-Fi network. ON/OFF — Turns the MAC Filter ON/OFF. Before turning on, ensure that the Allowed Devices list is not empty. When turning on, any Connected Device which is not in the Allowed Devices list will immediately be disconnected.
  • Page 74 The LAN page gives you settings and information about the MiFi 6620's network. The LAN menu contains the following sections: IPv4 • IP address — The IP address for the MiFi 6620. • Subnet mask — The subnet mask network setting for the MiFi 6620. The default value •...
  • Page 75 MiFi 6620 Settings Advanced - LAN Port Filtering Port Filtering allows you to block outgoing Internet connections and permit only allowed applications to access the Internet. You can also customize a list of allowed applications which permits only certain programs to connect to the Internet.
  • Page 76 MiFi 6620 Settings Advanced - Port Filtering To select the applications you wish to allow: ➊ Mark the check box to the left of the application. The choices are Email (POP3, IMAP, SMTP), FTP, HTTP, HTTPS, and Telnet. ➋ Click Add a Custom Application to add a new custom application to the list of allowed applications.
  • Page 77 Similar to the Applications list, you must turn on custom applications so they can connect to the Internet. MiFi 6620 Settings Advanced Port Filtering - Add Custom Application ➌ Enter the beginning of the range of port numbers used by outgoing traffic for the custom application being added in the Start Port field.
  • Page 78 Add a Custom Application — Allows you to define your own applications. Once defined, • these applications can be turned ON/OFF in the same way as pre-defined applications. Save Changes — Use to activate and save new settings. • MiFi 6620 Settings Advanced - Port Forwarding...

  • Page 79: Universal Charging

    Universal Charging Universal Charging allows you to charge your phone or other device using your MiFi 6620. You can also set battery charging limits, check current charging availability, and customize your device preferences. On the MiFi 6620 Display To charge your phone or other device using your MiFi 6620: ➊...

  • Page 80: Wi-Fi Protected Setup (Wps)

    ➋ Navigate to the PIN Input option and press the select button. Follow the instructions on the screen to enter a PIN and connect the selected Wi-Fi device to your MiFi 6620. ➌ To exit the PIN Input WPS option and return to the Home screen, navigate to Exit and press the select button.

  • Page 81: On The Mifi 6620 Admin Website

    On the MiFi 6620 Admin Website To turn on the WPS system on your MiFi 6620: ➊ Select MiFi 6620 Settings > Wi-Fi Options. ➋ Mark the WPS check box, then click Save Changes. MiFi 6620 Settings Wi-Fi - Turn ON WPS...

  • Page 82: Messages

    Messages Messages displays the number of unopened Novatel Wireless system messages sent to your MiFi 6620, and allows you to read and retain or delete each message. On the MiFi 6620 Display To display unread messages: ➊ On the Home screen, scroll to the Messages icon and press the select button to open the first unread message.

  • Page 83: On The Mifi 6620 Admin Website

    On the MiFi 6620 Admin Website The MiFi 6620 Messages page displays all existing Novatel Wireless system messages, and allows you to delete messages individually or all messages at one time. Unread messages are marked with a red message icon...
  • Page 84 ➋ To delete all messages at one time, click Delete All Messages at the bottom of the page. MiFi 6620 Messages - Delete All...

  • Page 85: Parental Controls

    Parental Controls Parental Controls options are available on the MiFi 6620 Admin website, and allow you to block or allow access to specified sites. The block/allow function can be applied to all devices or specified devices only. The Parental Controls page includes the following sections:...
  • Page 86 ➌ Click Save Changes to update and save the revised Block List. MiFi 6620 Parental Controls Site List - Block List Add To delete a site from the Blocked List: ➊ Select the Block List button to display the current list of blocked sites.
  • Page 87 Repeat until you have entered all sites you want to allow. ➌ Click Save Changes to update and save the revised Allow List. MiFi 6620 Parental Controls Site List - Allow List Add To delete a site from the Allow List: ➊...

  • Page 88: Device List

    If the Device List is turned ON, only devices listed and selected will use the Site Filter. • MiFi 6620 Parental Controls Device List - ON If the Device List is turned OFF, all devices will use the Site Filter.

  • Page 89: About Mifi

    Press the select button to navigate to the MiFi 6620 Info screen and display model number, version, wireless number, IMEI, and battery level. ➌ Press the select button to exit the MiFi 6620 Info screen and return to the Home screen. About MiFi Option Internet Connection Status...

  • Page 90: On The Mifi 6620 Admin Website

    On the MiFi 6620 Admin website The About MiFi page allows you to view detailed information about MiFi 6620 internet status, device specific information, diagnostics, troubleshooting and support. The About page contains the following menu options: Internet Status (See Internet Status on page 85.)
  • Page 91 The Internet Status section has the following options: Status — The status of the Internet connection, usually Connected or Disconnected. • Network name — The name of the network to which this MiFi 6620 is currently • connected. Technology — The type of technology used to connect to the Internet.

  • Page 92: Mifi Info

    MiFi Info The MiFi Info page contains detailed information about the MiFi 6620. The MiFi Info page contains the following sections: Manufacturer — The manufacturer of the MiFi 6620. • Model — The model number or name of the MiFi 6620.

  • Page 93: Diagnostics

    Diagnostics The Diagnostics page shows information about the MiFi 6620 firmware and other system-level information. You can also view the system log. This page is used mostly for troubleshooting and is not required for normal operation. The Diagnostics page contains the following sections:...
  • Page 94 SIM status — Status of the SIM card. If the SIM card is missing, or this field indicates some • form of SIM error, the MiFi 6620 will not be able to connect to the mobile network. ICCID — The ID number assigned to the SIM Card.
  • Page 95 4G LTE Network The 4G LTE Network section has the following options: Status — Status of the network (Disabled, Not available, or Available). • Network operator — The vendor that currently provides wireless access. • Signal strength (RSRP) — Indicates the signal strength for LTE. •...
  • Page 96 3G Network (eHRPD/EVDO/1xRTT) The 3G Network (eHRPD/EVDO/1xRTT) section has the following options: Status — Status of the network (Disabled, Not available, or Available). • Network operator — The vendor that currently provides wireless access. • RSSI (1x) — Indicates the RSSI for the 1xRTT signal. •...
  • Page 97 Field Test Click on Field Test to provide a list of low-level network parameters which can be helpful for technical support staff when they troubleshoot network connectivity issues. About MiFi Diagnostics - Field Test...

  • Page 98: Logs

    Logs The Logs page allows you to turn logs ON/OFF, and to delete system logs. NOTE Logs record various operations and are used for troubleshooting and are not needed for normal MiFi 6620 operation. About MiFi Diagnostics - Field Test Turn on Logs To turn on system logs: ➊...
  • Page 99 Turn Off Logs To turn off system logs: ➊ Deselect the check box next to Turn on logs. About MiFi Logs - Turn Off ➋ Click Save Changes. About MiFi Logs - Save Changes Delete System Log To delete a system log: ➊...
  • Page 100 ➋ Select the appropriate time period for the deletion of system logs from the drop-down menu next to Delete system log.The choices are after 1 - 4 days. If the system log is full, then the oldest data is discarded, regardless of this setting. About MiFi Logs - Set Delete System Log ➌...

  • Page 101: Help

    Help Help displays directions for connecting to the MiFi 6620 Admin website and accessing Advanced Features, WPS, and Unlock SIM. The Tips option provides device usage information. On the MiFi 6620 Display To display Help options: ➊ On the Home screen, navigate to the Help icon and press the select button to open the Help screen options.

  • Page 102: Troubleshooting

    Troubleshooting Overview Common Problems and Solutions Technical Support...

  • Page 103: Overview

    Overview When properly installed, the MiFi 6620 is a highly reliable product. Most problems are caused by one of these issues: System resources required by the MiFi 6620 are being used by other devices. • Network coverage is unavailable due to coverage area, an account problem, or a network •...

  • Page 104: Common Problems And Solutions

    How do I reset the MiFi 6620 back to factory settings? The master reset button is in a small hole located on the bottom of the MiFi 6620, underneath the battery cover. This button returns the MiFi 6620 to factory settings, including re-setting the Wi-Fi Name (SSID) and Wi-Fi Password.
  • Page 105 Select Wi-Fi Name/Password to display your Wi-Fi Name (SSID) and Wi-Fi Password. • I forgot my MiFi 6620 Admin website Password. Select Help > MiFi 6620 Admin website to display the MiFi 6620 Admin website URL and • Admin Password.
  • Page 106 How can I find out how many users are connected to my MiFi 6620? From the MiFi 6620 device: Check the Connected Devices icon in the status panel on the Home page of your MiFi 6620. • The number of connected devices is displayed to the right of the icon.
  • Page 107 • How can I tell that my MiFi 6620 is still on after the device screen goes off? When the display is off (sleep mode) and the MiFi 6620 is turned on, the blue Power indicator • on the front panel of the MiFi 6620 blinks.

  • Page 108: Technical Support

    Contact your service provider for assistance. When calling, you may be asked for the wireless number of your MiFi 6620. To find your MiFi 6620’s wireless number, go to About MiFi 6620 > MiFi 6620 Info on your device, or http://my.MiFi on the Web User Interface.

  • Page 109: Product Specifications And Regulatory Information

    Product Specifications and Regulatory Information Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal...

  • Page 110: Product Specifications

    Product Specifications General Name: Novatel Wireless MiFi 6620® 4G LTE Mobile Hotspot Model: MiFi® 6620 Approvals: FCC (North America) Weight: 130 g / 4.6 oz Dimensions: 93.98 mm x 67.06 mm x 19.30 mm, 3.7 in x 2.64 in x 0.76 in Wireless Network –...

  • Page 111: Environmental

    Environmental Operating Temperature: -10° C to 55° C (x°F to xx° F) Storage Temperature: -30° C to 70° C (x° F to xx° F) Battery Charging 0° C to 40° C (x Relative Humidity The device shall be fully operational up to a maximum of 93% relative humidity (non-condensing).

  • Page 112: Regulatory Statements

    MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Novatel Wireless, Inc. may void your authority to operate the equipment.
  • Page 113 RF Exposure Content FCC Equipment Authorization ID: PKRNVWMIFI6620 This device is authorized for use in mobile and portable applications. This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves. For better signal reception, coverage range and data throughput, do not place the router near any physical obstruction, including in a pocket or in close proximity of any object.

  • Page 114: Wireless Communications

    Novatel Wireless or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the MiFi 6620 device, or failure of the MiFi 6620 device to transmit or receive such data.

  • Page 115: Safety Hazards

    Safety Hazards Do not operate the MiFi 6620 in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger.
  • Page 116 Electrostatic discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device. If the software is not operational after an ESD occurrence, then restart your computer.

  • Page 117: Proper Battery Use And Disposal

    Battery usage by children should be supervised. • Avoid dropping the MiFi 6620 or battery. If the MiFi 6620 or the battery is dropped, especially • on a hard surface, and the user suspects damage, take it to a service center for inspection.

  • Page 118: Glossary

    Glossary...
  • Page 119 Glossary ● 1X — The core CDMA2000 wireless air interface standard. The designation “1X”, meaning 1 times Radio Transmissio Technology, indicates the same radio frequency (RF) bandwidth as IS-95: a duplex pair of 1.25 MHz channels. The 1X standard supports packet data speeds of up to 153 kbits/s with real world data transmission averaging 80-100 kbit/s in most commercial applications.
  • Page 120 ● Firmware — A computer program embedded in an electronic device. Firmware usually contains operating code for the device. ● GB — Gigabyte. A multiple of the unit byte for digital information storage. Usage depends on context. When referring to disk capacities it usually means 10 bytes.
  • Page 121 ● Port Number — A 16-bit number used by the TCP and UDP protocols to direct traffic on a TCP/IP host. Certain port numbers are standard for common applications. ● PRL — Preferred Roaming List. A list that your wireless phone or device uses to determine which networks to connect with when you are roaming.

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