YES
Has customer check
electric supply to
hob?
YES
Send engineer and
order ignition switch
and spark generator
Faulty ignition (Push button ignition)
Customer states no ignition to burner/s
Is more than one
burner affected?
YES
Are all four
burners affected
NO
Send engineer order
electrodes required and
possibly a spark generator
NO
Can customer see a
spark at the burner?
Send engineer and
order electrode
YES
NO
Ask customer to clean
and make sure burner
NO
skirt and cap are fitted
correctly. Did this
work?.