Motorola razr si12m Instruction Manual page 105

■ After-sales service
If you are unsure about anything regarding after-sales service, contact
the following service contact.
Customer Service Center
(for service canceling procedure or operation in case of loss or theft)
From a land-line phone
0077-7-113 (toll-free)
From an au cell phone 113 (toll-free)
Secure cell phone support center (for loss, theft, damage)
From a land-line phone/From an au cell phone,
0120-925-919 (toll-free)
Business hours 9:00－21:00 (7 days a week)
■ au after-sales service information
Replacement cell phone delivery service
Secure cell phone support plus members
Spontaneous failure 1st year
Spontaneous failure after 2nd year "Customer charge
Partially damage, water soak,
irreparable damage, theft or loss
Non-Secure cell phone support plus member
Spontaneous failure 1st year
Spontaneous failure after 2nd year
Partially damage, water soak,
irreparable damage, theft or loss
※Charge amounts are all tax-included.
Free of charge
1st: 5,250 yen
2nd: 8,400 yen"
No recompense
Holding over and repair
Secure cell phone support plus members
Spontaneous failure 1st year
Spontaneous failure after 2nd year Free of charge (three-year warranty)
Partially damage
Water soak, irreparable damage
Theft, loss
Non-Secure cell phone support plus member
Spontaneous failure 1st year
Spontaneous failure after 2nd year Actual cost
Partially damage
Water soak, irreparable damage
Theft, loss
※Charge amounts are all tax-included.
memo
Replacement cell phone delivery service
◎ When you have trouble with your au cell phone, replacement cell phone (same
model, same color, including new battery) is delivered by calling to. Return your
damaged cell phone within 14 days after replacement cell phone is delivered.
◎ Available up to twice in a year from the day you use this service as a start day.
If you do not use this service in the past year at the subscription to this service,
it will be 1st and if you use, it will be 2nd.
※For details, refer to au homepage.
Holding over and repair
◎ Repairs due to water soak and irreparable damage are not covered by this
service.
◎ Damages and malfunctions intentionally caused by the customer as well as
those due to modification (e.g. disassembly, change of parts, painting, etc.) by
the customer are not covered by this service.
◎ You cannot receive a refund for replacement of the outer casing due to stains,
scratches, paint removal, etc. on the outer casing.
Free of charge
Customer charge
Upper limit: 5,250 yen
No recompense
Free of charge
No recompense
(model change)
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