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Problem
Where to Check
I cannot make
• Turn the product OFF and ON again,
phone calls (the
or re-insert the micro au IC-Card.
product always
If the popup menu is not displayed
displays "Out
even when you hold down
of Area" or calls
and you cannot turn off the power,
cannot be made or
press and hold
received even with
and
full battery.
10 seconds to turn the product
OFF and ON again.
※Turning the product OFF and ON
again will not delete any saved data
or applications.
• In some cases, due to the nature
of the radio waves, you may
not be able to make or receive
phone calls even if you have what
appears to be sufficient signal
strength to do so ( ). Change
your location and try again.
• In places where there are a lot
of people, the radio waves may
be mixed and phone calls and
mails may not make it out. In such
a case, you will get "Please try
again later" and an engaged tone.
Change your location or wait a
while and try again.
During phone
• Have you changed your receiver
calls I am having
volume?
difficulty hearing
the other party, or
their voice is too
loud.
Reference
P. 23
P. 24
P. 28
,
,
together for at least
P. 35
Problem
Where to Check
The alarm will not
• If the phone is turned off at the
ring.
time the alarm is set for, the alarm
will not ring.
I cannot change
• Press
volume.
the volume or I
• Depending on the application, it
cannot hear any
may be possible to change the
sound.
volume on the touch panel.
• If you are wearing headphones,
check to make sure they are
connected properly.
I forgot my unlock
• If you fail to enter the correct
pattern to unlock
unlock pattern five times in a row,
the screen and
you will have to wait 30 seconds
now I cannot
before you can try again. Please
unlock my phone.
wait thirty seconds and try again.If
"Forgotten Pattern?" is displayed,
tap it and follow the on screen
instructions to unlock the screen.
If you still cannot unlock the
screen, please contact your au
shop or the customer service
center.
Reference
P. 83
or
to adjust the
P. 35
P. 87
99
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