Solve General Problems - HP High-Performance Secure Hard Disk Setup Manual

Solve general problems

Use the following checklist to address general HP Secure Hard Disk issues. For other issues, use the
control panel, printer configuration page, or the HP embedded Web server.
1. If the Ready light is not on, ensure that the power cable is properly connected and the power switch
for the printer/MFP is turned on.
2. If the printer/MFP control panel display does not show Ready, verify that all cabling was properly
reconnected.
3. If the printer/MFP is not detecting the HP Secure Hard Disk, turn the printer/MFP off, disconnect
the power cable, and check the following items:
a. HP High-Performance Secure EIO Hard Disk (J8019A) — Is it properly seated in the slot?
b. HP High-Performance Secure Hard Disk (J8018A) — Are the data and power cables properly
connected? If the disk is mounted on the formatter, is the formatter properly seated?
4. Check the control-panel display for any error messages.
See Control panel messages on page
5. Print a printer configuration page and look for status or error messages.
See Printer configuration page messages on page
6. Run the HP embedded Web server and check the status of the HP Secure Hard Disk.
See Embedded Web server messages on page
30 Chapter 4 Troubleshooting
31.
31.
33.
ENWW