Your Authorized Dealer; Service Billing (Out Of Warranty); Service Outside The Usa - HP High-Performance Secure Hard Disk Setup Manual

7. HP's limited warranty is valid in any country/region or locality where HP has a support presence for
this product and where HP has marketed this product. The level of warranty service you receive may
vary according to local standards. HP will not alter form, fit or function of the product to make it operate
in a country/region for which it was never intended to function for legal or regulatory reasons.
8. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT
ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT
WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE,
WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Your Authorized Dealer

If you encounter difficulty, begin by contacting the person who sold you the HP Secure Hard Disk. Your
HP Authorized Dealer will be familiar with your requirements and can provide assistance.
During the warranty period, HP will replace the unit at no charge provided the defective unit is returned.
You may return the unit to your HP Authorized Dealer or your local HP Sales and Service Office
representative. Be sure to include a copy of your purchase receipt.
For warranty service on HP Secure Hard Disk products, call HP support. When calling, please have the
following information ready:
●
HP Secure Hard Disk product you are calling about.
●
Model number of the product.
● Serial number of the product.
● Complete description of the problem.
●
Proof of purchase of your product.
●
Your shipping address.
The HP support representative will help you with troubleshooting, and advise you on warranty service.

Service Billing (Out of Warranty)

When ordering a replacement unit for out-of-warranty service, you may be charged a repair cost. See
your HP Authorized Dealer or your local HP Sales and Service Office representative. Or, you can call
HP at (800) 227-8164 (USA only).

Service Outside the USA

Customers outside the USA should contact their HP Authorized Dealer or HP Sales and Service Office
to obtain information on prices, exchange unit availability and instructions.
44 Appendix C Warranty Service ENWW