HP High-Performance Secure Hard Disk Setup Manual page 26

5. If the Hard Disk status is set to None installed, meaning that the printer/MFP is not detecting the
HP Secure Hard Disk, turn the printer/MFP off, disconnect the power cable, and try the following:
a. For the HP High-Performance Secure EIO Hard Disk (J8019A), check to see that it is properly
seated in the slot.
b. For an HP High-Performance Secure Hard Disk (J8018A) mounted on the inside of a formatter
door, ensure that the data and power cables are properly connected.
c. For an HP High-Performance Secure Hard Disk (J8018A) installed on a formatter, verify that
the data and power cables are properly connected and that the formatter is properly seated.
If these steps did not resolve the issue, see
6. If the Drive Status option is Not applicable, this might also indicate that the HP Secure Hard Disk
is not properly installed. (The Hard Drive option is probably set to None installed.)
Review the previous step. If you cannot resolve the issue, see
20 Chapter 2 Installation
Troubleshooting on page
Troubleshooting on page
29.
29.
ENWW