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User Manual

Document No 1219 Issue 3.08 - 17/06/2013

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  • Page 1: User Manual

    User Manual Document No 1219 Issue 3.08 - 17/06/2013...
  • Page 2: Table Of Contents

    Connect the power supply ..............................- 7 - Load the Driver CD in to your PC ............................- 8 - Using your ID Card printer ..............................- 9 - Printer parts ................................... - 9 - Front display panel................................- 10 - Off button .....................................
  • Page 3: Safety Instructions

    ID Card Printer – User Manual The information contained in this document is subject to change without notice. Ultra Electronics Limited shall not be liable for errors contained herein or for incidental consequential damages in connection with the furnishing, performance or use of this material.
  • Page 4: Printer Installation

    PRINTER INSTALLATION Welcome Thank you for choosing this ID Card Printer. Before setting up your printer using the Driver CD–ROM, please follow the simple steps in this guide on installing your printer. This guide helps you make your printing experience more enjoyable and secure.
  • Page 5: Important - Do Not Connect Usb Yet

    ID Card Printer – User Manual IMPORTANT – do not connect USB yet It is important to install the printer’s Driver CDROM first, before connecting the USB cable between your PC and ID Card Printer. Printer location requirements: Normal office environment with: ...
  • Page 6: Hopper & Stacker

    ID Card Printer – User Manual Hopper & Stacker HOPPER: Insert the hopper into the aperture at the back of the printer and click into place. Always fan the cards to ensure the cards are not sticking together befo re inserting into the hopper, and handle the...
  • Page 7: Install The Dye Film

    ID Card Printer – User Manual Install the dye film • Remove the dye film its packaging. • Place the loaded spool into the rear slots and the take-up spool into the front slots. • Close the printer. Connect the power supply Select the connector for your region and connect to power supply unit.
  • Page 8: Load The Driver Cd In To Your Pc

    2. Now follow the on screen instructions to install the printer driver. 3. On completion of installation, connect your printer to the PC with the USB cable. Now your ID Card Printer is ready to print. ID Card Printer – User Manual...
  • Page 9: Using Your Id Card Printer

    ID Card Printer – User Manual USING YOUR ID CARD PRINTER Printer parts 1. Lid opening latch 2. Thermal print head 3. Card cleaning roller 4. LCD display screen 5. Soft function buttons 6. Hand feed/cleaning card entry 7. 30 card capacity stacker 8.
  • Page 10: Front Display Panel

    ID Card Printer – User Manual Front display panel The front display panel has a text display and 2 push buttons. These buttons act as ‘soft’ buttons – i.e. their function varies depending on the text displayed in the square brackets ( [_ _ _ _ ] ) immediately above each button.
  • Page 11: Menu Options

    ID Card Printer – User Manual Menu options Press the ‘Menu’ button …… The first menu option will be displayed. Press the ‘Next’ button to step through each option in the menu… The following menu options will be displayed: 1 of 6 – Clean rollers 2 of 6 –...
  • Page 12: Cleaning The Rollers

    ID Card Printer – User Manual Clean rollers - IMPORTANT: To prevent the cards slipping on the rollers during printing, we recommend that you clean your printer using a cleaning Cleaning the rollers card each time you replace the dye-film.
  • Page 13: Hand Feed

    ID Card Printer – User Manual Hand feed This feature enables you to select whether cards should be fed into the printer from the Card hopper (at the rear of the printer), or by hand (one- at-a-time) from the front of the printer. There are 2 settings:- ...
  • Page 14: Advanced

    ID Card Printer – User Manual Advanced – this option currently contains a single item – Mag self test. Other items may be added in the future. Advanced Mag self test - select [Ok] on this option if you wish to verify the magnetic encoding operation of the printer.
  • Page 15: Choosing The Right Dye-Film Ribbon

    ID Card Printer – User Manual CHOOSING THE RIGHT DYE-FILM RIBBON Note:  300YMCKO dye-film is generally the appropriate choice for colour printing with both single-sided and double-sided (duplex) printers.  250YMCKOK dye-film, for duplex models only, is more economic when printing in colour on the front side and black on the rear.
  • Page 16: Choosing The Right Cards

    Free from burrs at the edge of the card.  Completely flat. 85.6 mm Printable area of the card 3.375 inches This ID Card Printer offers high quality edge 1016 pixels to edge (full bleed) printing. 53.96 mm 2.125 inches Dye cut PVC cards typically have an edge...
  • Page 17: Using Magnetic Stripe Cards

    Using self-adhesive cards We recommend only self adhesive cards supplied by Ultra Electronics via your ID Card Printer supplier. There are many different types of self-adhesive cards. Thorough investigation and testing has shown that poorer quality or incorrect card types will cause problems in the printer.
  • Page 18: The Printer Driver Settings

    ID Card Printer – User Manual THE PRINTER DRIVER SETTINGS To access the printer driver settings in Windows 2000 and XP: 1. On the PC, go to “Start” 1. Right mouse click on the ID Card then “Printers and Faxes”...
  • Page 19: Caring For Your Printer

    ID Card Printer – User Manual CARING FOR YOUR PRINTER CLEANING IS IMPORTANT!!  Printer care is an important factor of your printer’s good operation and longevity.  Maintaining a regular cleaning routine will give you optimum print quality and prevent down time.
  • Page 20: Cleaning Supplies

    ID Card Printer – User Manual Cleaning supplies Two cleaning cards and a cleaning roller (sleeve & bar) are bundled with each new ID Card Printer. You can also purchase additional cleaning kits, which include cleaning cards, rollers and pens:- ...
  • Page 21: Replacing The Cleaning Roller

    ID Card Printer – User Manual Replacing the cleaning roller A new cleaning roller is supplied with every new dye film roll. Open the printer and remove the used dye film then:- – Pull out the used cleaning roller. (This is the blue roller positioned behind and below the rear dye-film spool).
  • Page 22: Cleaning The Printhead Using The Cleaning Pen

    ID Card Printer – User Manual Cleaning the printhead using the Cleaning Pen We recommend that you clean the print head each time you replace the dye-film.  Take the cleaning pen from your cleaning kit.  Open the printer and carefully rub the pen several times, along the complete length of the print head.
  • Page 23: Upgrading To Ehternet Enabled Operation

    ID Card Printer – User Manual UPGRADING TO ETHERNET ENABLED OPERATION: For users with a non ethernet enabled ID Card Printer, an ethernet upgrade kit can be purchased from your ID Card Printer supplier. With this simple drop-in kit you can change your USB...
  • Page 24: Upgrading To Double Sided Printing Operation

    ID Card Printer – User Manual UPGRADING TO DOUBLE SIDED PRINTING OPERATION: For users with a single-sided ID Card Printer, a double-sided upgrade kit can be purchased from your ID Card Printer supplier. With this simple drop-in kit you can change your...
  • Page 25: Available Consumables

    ID Card Printer – User Manual AVAILABLE CONSUMABLES Product Code Description Dye film  **300YMCKO YMCKO 5 panel dye film, 300 images.  **250YMCKOK YMCKOK 6 panel dye film, 250 images.  **600KO KO 2 panel black resin dye film, 600 images.
  • Page 26: Troubleshooting

    ID Card Printer – User Manual TROUBLESHOOTING Table 1 - Printer Error Messages Error Message Probable Cause Solution Close the lid to continue Lid Open, please close to The lid is open either during a print Do not open the lid while the printer is continue.
  • Page 27 ID Card Printer – User Manual Table 1 - Printer Error Messages (continued……) Error Message Probable Cause Solution 1. Open the lid and remove the card if possible. (Note - You can use the arrow buttons on the front to try and move the card).
  • Page 28: Error Message

    ID Card Printer – User Manual Table 1 - Printer Error Messages (continued……) Error Message Probable Cause Solution 1. Make sure you have the right film type fitted in your printer. Wrong film type. Please 2. Check that your driver settings are...
  • Page 29 ID Card Printer – User Manual Table 1 - Printer Error Messages (continued……) Error Message Probable Cause Solution 1. Check the inside of the printer for Can't Drop Head, Check The printer is attempting to move obstructions. Printer Mechanism. internal mechanical parts, but does 2.
  • Page 30 ID Card Printer – User Manual Table 3 - Printer Prints but with Image Quality Problems Problem Probable Cause Solution Mis-registration of Colours 1. Card is slipping due to dirty 1. Clean all rollers.(See page 20 of rollers. this document).
  • Page 31 ID Card Printer – User Manual Table 5 Driver Related Problems Problem Probable Cause Solution Slow Information 1. Computer polling access control 1. Operate from a dedicated PC download from computer system in background to printer 2. Corrupted Driver or spooler 2.
  • Page 32 ID Card Printer – User Manual ID Card Printer – User Manual - 32 -...

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