Ultra electronics Magicard ALTO Troubleshooting Manual

ALTO / OPERA / TEMPO – TROUBLESHOOTING GUIDE
Table 1 Printer Prints but with Image Quality Problems.
Problem
Misregistration of Colours
(Ghosting on Photographs
etc)
Small Areas of Wrong Colour
(Areas where 1 or more
colour layers have been
missed from the image).
Vertical lines on card (always
in the same place)
Vertical lines on card
(position of lines varies)
White line down one or both
ends of card.
Background colour changes
at edges of dark or white
objects.
White line along length of all
cards (always in the same
place).
Image colours are very pale
and black text is ok
Table 2 Dye Film Problems
Problem
Printer does not recognise
dye film type.
(Print colours may be very
pale but with good black text)
Printer cannot position the
dye film. (Prints colours from
the wrong panels).
Probable Cause
Card is slipping due to:
1. Dirty rollers.
2. Cards not running true and free
along platen.
1. Dust and Debris on
2. surface of card. (White ovals)
3. Contaminated with oily deposits
(Darker blotches)
4. Card surface uneven (White
patches)
5. Slight cutting of dye film (Jagged
scratches) Printhead density too
high (Jagged scratches)
1. Card striking something during
the print process.
2. Card striking the mag head
during the print process.
3. Card not running smoothly along
the platen runway.
1. Incorrect tension on belt between
the step motor and the print
roller.
2. Print motor uneven in operation.
3. PCB or Printhead faulty.
1. Incorrect driver setting.
2. Image size incorrect.
3. Image start and end positions
incorrect.
1. Printhead compensation is
incorrect. Usually a fault on the
controller PCB.
1. Printhead has damaged heating
elements
1. RFID tag is faulty.
2. RFID PCB is faulty
Probable Cause
1. Dye film incorrectly loaded
2. RFID tag on the Dyefilm cassette
is not readable or is locked (Used
up).
3. RFID PCB defective.
1. Dye film incorrectly loaded.
2. Dye film sensor defective.
3. Dye film drive defective.
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Solution
1. Clean all rollers.
2. Contact Magicard Tech Support for
advice on platen issues.
1. Ensure cards are free from debris.
2. Replace Cards with clean ones and
do not handle print surface.
3. Replace cards.
4. Adjust printhead density
5. Determine which end of card is
cutting, adjust image start or end
position.
1. Check print path is clear
2. Adjust the height of the mag encoder
head.
3. Contact Magicard Tech Support for
advice on clearing the platen.
1. Adjust motor position.
2. Replace motor.
3. Contact Magicard Tech Support.
1. Ensure the driver is not set to white
border.
2. Ensure image size 87.5mm x 54mm
with margins at 0.
3. Adjust using Magicard Support Tools
or Driver.
1. Replace the controller PCB then
printhead if necessary.
1. Replace the printhead.
1. Fit a Dyefilm with a correct RFID tag.
2. Contact Magicard Tech Support
Solution
1. Reload the dye film
2. Query the printer using the Support
Tool & contact Magicard Technical
Support.
3. Contact Magicard Technical Support
1. Reload the dye film
2. 3 and 4 Contact Magicard
Technical Support