Ultra electronics Magicard Pronto User Manual

Ultra electronics Magicard Pronto User Manual

Secure id card printer

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User Manual

Document No: 689 Issue 2.02 - 06/2009

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Summary of Contents for Ultra electronics Magicard Pronto

  • Page 1: User Manual

    User Manual Document No: 689 Issue 2.02 - 06/2009...
  • Page 2: Table Of Contents

    Cleaning the printhead using the Cleaning Pen ................- 24 - Available consumables ........................- 25 - Troubleshooting............................ - 26 - Warranty information..........................- 31 - Contact us ............................. - 32 - Contact us - Support ..........................- 33 - Magicard Pronto User Manual - 2 -...
  • Page 3: Safety Instructions

    Ultra Electronics Ltd The information contained in this document is subject to change without notice. Ultra Electronics Limited shall not be liable for errors contained herein or for incidental consequential damages in connection with the furnishing, performance or use of this material.
  • Page 4: Printer Installation

    PRINTER INSTALLATION Welcome to Magicard Thank you for choosing the Magicard Pronto printer as your secure ID card Printer. Before setting up your Pronto Printer using the Ultra Driver CD–ROM, please follow the simple steps in this guide on installing your Printer. This guide helps you make your printing experience more enjoyable and secure.
  • Page 5: Important - Do Not Connect Usb Yet

    Protection from direct sunlight and chemicals  Protection from abrupt temperature changes  Relative Humidity 20 - 70%  Sufficient space for :  Opening the top cover Cable access at the rear Magicard Pronto User Manual - 5 -...
  • Page 6: Prepare The Cleaning Roller

    3. Place the new Roller into the Cleaning Cassette and replace the Spindle Bar. 4. Pull the Paper Tab to remove the protective covering on the new Roller. 5. Refit the Cleaning Cassette into the Printer. Magicard Pronto User Manual - 6 -...
  • Page 7: Install The Dye-Film

    Select the correct adapter for your region and connect to Power Supply unit. Plug in and connect to Printer (which will automatically switch on). IMPORTANT : Do not connect the USB until the CD ROM has been installed. Magicard Pronto User Manual - 7 -...
  • Page 8: Load The Driver Cd In To Your Pc

    2. Now follow the on-screen instructions to install the Printer Driver. 3. When the installation is complete, connect your Pronto Printer to the PC via the USB cable (see above). Your Pronto is now ready to print. Magicard Pronto User Manual - 8 -...
  • Page 9: Using Your Pronto Printer

    USING YOUR PRONTO PRINTER USING YOUR PRONTO PRINTER Printer Parts Printer Parts 1. Lid Latch 2. Thermal Print Head 3. Power Button (multi-coloured) 4. Hand feed/Cleaning Card entry slot 5. USB Port 6. DC Power input Magicard Pronto User Manual - 9 -...
  • Page 10: Multi-Coloured Button Functions

    – Indicates the Printer is waiting for the card to be removed from the Card Feed Slot. – Indicates an error condition. Read the displayed error message from the PC screen (e.g. “out of Dye-Film”) Magicard Pronto User Manual - 10 -...
  • Page 11: Powering On

    …. Printer begins initialising ….. …. after initialising, Printer goes to ‘Ready’ Powering OFF Press and hold ….. (approx 2 seconds) x1 (hold) …. until the colour changes ….. …. then let go! Magicard Pronto User Manual - 11 -...
  • Page 12: Printing The 'Internal Test Pattern

    …. Feeding cards When the button FLASHES YELLOW … … insert a card into the front card slot. Note: See page 16 for correct orientation of magnetic stripe cards and HoloPatch cards. Magicard Pronto User Manual - 12 -...
  • Page 13: Removing Printed Cards

    Ultra Electronics Ltd Removing printed cards When the button FLASHES RED  YELLOW … … remove the card from the front card slot. Cancelling a print job Any print job can be cancelled. This can be done while the printer is downloading the image or printing it …..
  • Page 14: Choosing The Right Dye-Film

    1000 (printing on 1 side only) (n = colour) Gold Silver White Scratch Pronto Black + Overcoat 600 (printing on 1 side only) MA600KO * Ribbon Panel Layout Key: Y=yellow, M=magenta, C=cyan, K=resin, O=overcoat (No Colour) Magicard Pronto User Manual - 14 -...
  • Page 15: Choosing The Right Cards

    Cards. When setting up your Card design (using your graphics software on your PC), you should use a maximum page size of 1016 pixels (3.45”/87.5mm) x 642 pixels (2.13”/54mm). Magicard Pronto User Manual - 15 -...
  • Page 16: Using Magnetic Stripe Cards

    Left-hand side (viewed from the front of the printer). Using Self-Adhesive Cards We recommend only using self adhesive cards supplied by Ultra Electronics (via your Magicard Dealer). There are many different types of self-adhesive cards. Thorough investigation and testing has shown that poorer quality or incorrect card types will cause problems in the Printer.
  • Page 17: Printer Driver Software (The 'Ultradriver')

    2. Select the language you wish to use. 3. Select the ‘Pronto’ option. 4. Select ‘Install Software’ 5. Then select ‘Install Driver’ The Driver will now start to install… Please turn to next page… Magicard Pronto User Manual - 17 -...
  • Page 18 Recover the file as follows :- 1. Navigate to c:\windows\inf (Windows XP) or c:\winnt\inf (Windows 2000). 2. Find the file named usbprint.in, and then rename it to usbprint.inf. 3. Reconnect the USB cable. Magicard Pronto User Manual - 18 -...
  • Page 19: The Printer Driver Settings

    – this file gives an excellent, clear explanation of each Driver setting. To view the Driver’s Help file, go to the Printer Preferences (as described above), and click on the “Help” button in any of the Tabs. Magicard Pronto User Manual - 19 -...
  • Page 20: Uninstalling The Ultradriver

    1. On the PC, go to “Start” then “Control Panel” 2. In the Control Panel, select “Add or Remove Programs” 3. Select the “Magicard Pronto” entry, and click on “Change/Remove” 4. Now just follow the prompts from the ‘Printer Uninstall’ application.
  • Page 21: Caring For Your Printer

    3. Clean the Print Head using the Cleaning Pen : There is also a Cleaning Pen, which is used to clean the Print Head. We recommend you use this if any lines are seen on printed Cards. Magicard Pronto User Manual - 21 -...
  • Page 22: Cleaning Supplies

    Rollers will be cleaned. When the cleaning cycle is finished, the Cleaning Card will be ejected. For maximum cleaning effect, it is recommended that you turn the Cleaning Card over and then repeat step Magicard Pronto User Manual - 22 -...
  • Page 23: Replacing The Cleaning Roller

    Pull the tab (A) to carefully remove the Cleaning Roller’s protective cover. This will reveal the Roller’s “tacky” surface. Place the new Cleaning Roller into the Cleaning Cassette, and refit the Cleaning Cassette into the Printer. Magicard Pronto User Manual - 23 -...
  • Page 24: Cleaning The Printhead Using The Cleaning Pen

    We recommend that you clean the Print Head each time you replace the Dye-Film. Take the Cleaning Pen from your Pronto Cleaning Kit.  Open the Printer and carefully run the Pen several times, along the complete length of the  Print Head. Magicard Pronto User Manual - 24 -...
  • Page 25: Available Consumables

    Contains 5 Cleaning Rollers and 1  3633-0054 - Roller Bar. Cards All standard PVC ISO CR79/CR80 sized Cards.  HoloPatch®/Magstripe cards are available.  Card thickness : 0.51mm to 1.02mm (20mil to 40mil). Magicard Pronto User Manual - 25 -...
  • Page 26: Troubleshooting

    Code = 09:00 3. This could be genuine Magicard film, but the incorrect type for your printer - h k ith Magicard Pronto User Manual - 26 -...
  • Page 27: Error Message

    The printer is attempting to move obstructions. Printer Mechanism. internal mechanical parts, but does 2. Check to make sure the correct Code = 16:00 to 16:08 not detect any movement Magicard power supply is connected. Magicard Pronto User Manual - 27 -...
  • Page 28 Table 2 - Card Feed Problems Problem Probable Cause Solution Cards failing to travel Dirty rollers. Clean the rollers. correctly through the Printer. Fit correct Cards Incorrect Card size. Gives error message:- “Card not found”. Magicard Pronto User Manual - 28 -...
  • Page 29 Printer. Driver selections are incorrect for Check the Printer Driver settings are encoding. correct. Incorrect or defective Cards. Ensure the correct type of Magnetic Cards are being used. Magicard Pronto User Manual - 29 -...
  • Page 30 No data download between Incorrect Printer Driver selected in the Select the correct printer driver PC and Printer, but Printer Windows “Printers & Faxes” window. (“Magicard Pronto”) in the Windows can print “Internal Test “Printers & Faxes” window. Cards”. Incorrect Port selected.
  • Page 31: Warranty Information

    MAGICARD to improper voltages or control signals.  Fitted with Dye-Film rolls from any source other than Ultra Electronics, or have been used to print on anything other than Card surfaces which are approved by Ultra and which will generally be made of PVC, be completely flat, and be free of harmful particles or substances.
  • Page 32: Contact Us

    Ultra Electronics Card Systems Room 902 Zhonghuang Tower No. 1007 Second Zhongshan Road (S) Xuhui District Shanghai City, 200030 China Tel: 00 86 21 6457 3509 Fax: 00 86 21 6457 3509 Email: infochina@magicard.com Web: http://www.magicard.com Magicard Pronto User Manual - 32 -...
  • Page 33: Contact Us - Support

    Ultra Electronics Ltd CONTACT US - SUPPORT www.magicard.com >Support >Supporto >Apollo Magicard Pronto User Manual - 33 -...

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